Compaq Presario 1600 Series, 1650, 1655 manual Diagnostic Error Codes, Procedures

Page 27

Maintenance & Service Guide

Presario 1600 Series

Models: 1650 and 1655

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and Replacement

Procedures.

Select error codes by number or type:

 

101 through 114

Processor Test

200 through 215

Memory Test

300 through 304

Keyboard Test

401 through 403

Parallel Printer Test

600 through 699

Diskette Drive Test

1101

Serial Test

1701 through 1736

Hard Drive Test

501 through 516

Video Test

2402 through 2456

 

2458 through 2480

 

3206

Audio Test

8601 through 8602

Touch Pad Pointing Device Test

3301 through 6623

CD Test

Processor Test Error Codes

 

 

Error

 

 

 

Code

Description

 

Recommended Action

101-xx

CPU test failed

Replace the processor and retest.

102-xx

Coprocessor or Weitek Error

1.

Run the Configuration and Diagnostics

 

 

Utilities.

 

 

2.

Replace the processor board and retest.

103-xx

DMA page registers test failed

Replace the system board and retest.

104-xx

Interrupt controller master test failed

 

 

105-xx

Port 61 error

 

 

106-xx

Keyboard controller self-test failed

 

 

107-xx

CMOS RAM test failed

 

 

108-xx

CMOS interrupt test failed

 

 

109-xx

CMOS clock test failed

 

 

110-xx

Programmable timer load data test

 

 

 

failed

 

 

113-xx

Protected mode test failed

 

 

114-01

Speaker test failed

1.

Check system configuration.

 

 

2.

Verify cable connections to speaker.

 

 

3.

Replace the system board and retest.

200-xx

202-xx

203-xx

204-xx

211-xx

214-xx 215-xx

300-xx

301-xx

302-xx 304-xx

401-xx

402-xx 403-xx

600-xx

601-xx

602-xx

603-xx

604-xx

605-xx

606-xx

609-xx

610-xx

697-xx 698-xx

699-xx

Memory Test Error Codes

Memory machine ID test failed

1.

Flash the system ROM and retest.

Memory system ROM checksum failed

2.

Replace the system board and retest.

Write/Read test failed

1.

Remove the memory module and retest.

Address test failed

2.

Install a new memory module and

retest.

 

Random pattern test failed

Noise test failed

Random address test failed

Keyboard Test Error Codes

Failed ID Test

1.

Check the keyboard connection. If

Failed Selftest/Interface Test

disconnected, turn off the computer and

connect the keyboard.

Failed Individual Key Test

2.

Replace the keyboard and retest.

 

Failed Keyboard Repeat Test

3. Replace the system board and retest.

Parallel Printer Test Error Codes

Printer failed or not connected

1.

Connect the printer.

 

2.

Check power to the printer.

Failed Port Test

3.

Install the loop-back connector and

 

retest.

Printer pattern test failed

4.

Check port and IRQ configuration.

 

5.

Replace the system board and retest.

Diskette Drive Test

Diskette ID drive types test

1.

Replace the diskette media and retest.

failed

2.

Check and/or replace the diskette power

Diskette format failed

and signal cables and retest.

3.

Replace the diskette drive and retest.

Diskette read test failed

4.

Replace the system board and retest.

Diskette write, read, compare test

 

 

failed

 

 

Diskette random read test failed

 

 

Diskette ID media failed

 

 

Diskette speed test failed

 

 

Diskette reset controller test failed

 

 

Diskette change line test failed

 

 

Diskette type error

 

 

Diskette drive speed not within limits

 

 

Diskette drive/media ID error

1.

Replace media.

 

2.

Run the Configuration and Diagnostics

 

Utilities.

 

Serial Test Error Codes

1101-xx

Serial port test failed

1. Check port configuration

 

2. Replace the system board and retest.

 

 

 

Hard Drive Test Error Codes

1701-xx

Hard drive format test failed

1. Run the Configuration and Diagnostics

1702-xx

Hard drive read test failed

Utilities and verify drive type.

2. Verify that all secondary drives have

 

Hard drive write/read/compare test

1703-xx

secondary drive capability.

failed

3. Replace the hard drive and retest.

 

1704-xx

Hard drive random seek test failed

4. Replace the system board and retest.

 

1705-xx

Hard drive controller test failed

 

1706-xx

Hard drive ready test failed

 

1707-xx

Hard drive recalibration test failed

 

1708-xx

Hard drive format bad track test failed

 

1709-xx

Hard drive reset controller test failed

 

1710-xx

Hard drive park head test failed

 

1715-xx

Hard drive head select test failed

 

1716-xx

Hard drive conditional format test

 

failed

 

 

 

1717-xx

Hard drive ECC* test failed

 

1719-xx

Hard drive power mode test failed

 

1724-xx

Network preparation test failed

 

1736-xx

Drive monitoring test failed

 

* ECC = Error Correction Code

 

 

Video Test Error Codes

501-xx

502-xx

503-xx

504-xx

505-xx

506-xx

507-xx

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx

516-xx

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx

2411-xx

2412-xx

2414-xx

2416-xx

2418-xx

2419-xx

2421-xx

2422-xx

2423-xx

2424-xx

2425-xx

2431-xx

2432-xx

2448-xx

2451-xx

2456-xx

2458-xx

2468-xx

2477-xx

2478-xx 2480-xx

3206-xx

8601-xx 8602-xx

3301-xx

3305-xx

6600-xx

6605-xx

6608-xx 6623-xx

Video controller test failed

The following apply to error codes 501-xx

Video memory test failed

through 516-xx:

 

Video attribute test failed

1. Disconnect external monitor and test

Video character set test failed

with internal LCD display.

Video 80 × 25 mode 9 × 14 character

2. Replace the display assembly and retest.

cell test failed

3. Replace the system board and retest.

 

Video 80 × 25 mode 8 × 8 character

 

cell test failed

 

Video 40 × 25 mode test failed

 

Video 320 × 200 mode color set 0

 

test failed

 

Video 320 × 200 mode color set 1

 

test failed

 

Video 640 × 200 mode test failed

 

Video screen memory page test failed

 

Video gray scale test failed

 

Video white screen test failed

 

Video noise pattern test failed

 

Video memory test failed

The following steps apply to error codes

Video attribute test failed

2402-xx through 2456-xx:

 

Video character set test failed

1. Run the Configuration and Diagnostics

Video 80 × 25 mode 9 × 14 character

Utilities.

cell test failed

2. Replace the display assembly and retest.

Video 80 × 25 mode 8 × 8 character

3. Replace the system board and retest.

 

cell test failed

 

Video 320 × 200 mode color set 0

 

test failed

 

Video 320 × 200 mode color set 1

 

test failed

 

Video 640 × 200 mode test failed

 

Video screen memory page test failed

 

Video gray scale test failed

 

Video white screen test failed

 

Video noise pattern test failed

 

ECG/VGC memory test failed

 

ECG/VGC ROM checksum test failed

1. Run the Configuration and Diagnostics

 

Utilities.

ECG/VGC 640 × 200 graphics mode

2. Disconnect external monitor and test

with internal LCD display.

test failed

3. Replace the display assembly and retest.

 

ECG/VGC 640 × 350 16 color set test

4. Replace the system board and retest.

failed

 

ECG/VGC 640 × 350 64 color set test

 

failed

 

ECG/VGC monochrome text mode test

 

failed

 

ECG/VGC monochrome graphics mode

 

test failed

 

640 × 480 graphics test failure

 

320 × 200 graphics (256 color mode)

 

test failure

 

Advanced VGA Controller test failed

 

132-column Advanced VGA test failed

 

Advanced VGA 256 Color

 

test failed

 

Advanced VGA BitBLT test

The following step applies to error codes

 

2458-xx through 2480-xx:

Advanced VGA DAC test

Replace the system board and retest.

 

Advanced VGA data path test

 

Advanced VGA BitBLT test

 

Advanced VGA LineDraw test

 

Audio Test Error Codes

Audio System Internal Error

Replace the system board and retest.

TouchPad/Pointing Device Interface Test Error Codes

Mouse test failed

1. Replace the TouchPad and retest.

 

2.

Replace the system board and retest.

Interface test failed

 

 

CD Drive Test Error Codes

CD drive read test failed

1. Replace the CD and retest.

 

2.

Verify that the speakers are connected.

CD drive seek test failed

3.

Verify that drivers are loaded and

properly installed.

 

 

4.

Replace the CD drive and retest.

ID test failed

5.

Replace the system board and retest.

 

 

Read test failed

Controller test failed

Random read test failed

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Image 27
Contents Maintenance & Service Guide Maintenance & Service Guide Preface SymbolsPort Replicator Product DescriptionFollow the Preliminary Steps Run the Power-OnSelf-Test Post TroubleshootingIllustrated Parts Catalog Serial Number Location Removal and Replacement ProceduresSpecifications Connector Pin Assignments Battery Pack Operating Time Modem Models and FeaturesProcessor Hard Drive CD DriveFront of Unit Controls and LightsLeft Side Components Right Side Components Bottom of Unit Rear Connectors Port Replicator Pin Port Replicator Connector Port Replicator Rear Connectors Port Replicator Rear ConnectorsPower Management for Windows Removing the Battery Pack Run Computer Checkup Preliminary StepsRunning Post Power-On Self Test PostClearing the Power-on Password Compaq Diagnostics Computer Checkup TestView System Information Inspect Shipping Preparation Contacting Compaq SupportProcedures Diagnostic Error CodesBefore Replacing Parts Troubleshooting Without DiagnosticsSolving Minor Problems Solving Touch Pad/Pointing Device Problems Solving PC Card ProblemsSolving Power Problems Solving Printer ProblemsDescription Spare Part Number System UnitDescription Spare Part Number BoardsMiscellaneous Parts Documentation Software Mass Storage Devices Miscellaneous Cables Kit Spare Part Number Miscellaneous Cables KitModem Cables Spare Part Number DescriptionMiscellaneous Hardware and Plastics Kit Spare Part Number Miscellaneous Hardware and Plastics KitMiscellaneous Parts QuickFind Part Number Suffix Month Description Spare Part Number Quick Restore CDDocumentation and Software Quick Reference GuideGenerating Static Electrostatic DischargeService Considerations Plastic Parts Cables and ConnectorsCables Select the desired illustrationZIF Connectors Ribbon cable position for the 5.0-GB or 4.0-GB hard drive Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Back to Cables and Connectors Preparing the Computer for Disassembly Removing the Palmrest Cover with Touch Pad Prepare the computer for disassemblyReturn to Removal & Replacement Procedures Removing the Keyboard Return to Removal Replacement Procedures Removing the Heatspreader Removing the Modem To replace the modem, reverse the previous procedures Removing the Processor Replace the processor bracket Removing the Status Panel Maintenance & Service Guide Audio Board Removing the Interface Board with HeaderNext Step When replacing interface board, ensure both Interface Board Components Removing the 5.0-GB or 4.0-GB Hard Drives Maintenance & Service Guide Bracket, reverse the previous procedures Removing the Battery Charger Board Removing the CD Drive Disconnect the CD drive cable from the system board Removing the Display Panel Assembly Maintenance & Service Guide Important before Removing the Upper CPU Cover Removing the Speaker Assembly Removing the Diskette Drive Maintenance & Service Guide Return to Removal Replacement Procedures Removing the Fan Assembly Removing the Audio Board To replace the audio board, reverse the previous procedures Removing the System Board Remove five standoffs from the system board Remove three screws from the system board Return to Removal & Replacement Procedures Removing the Memory Module Return to Removal Replacement Procedures

1650, 1655, Presario 1600 Series specifications

The Compaq Presario 1600 Series was a range of laptop computers introduced in the late 1990s, catering to users seeking performance and portability at an affordable price. Among the most notable models in this series were the Compaq Presario 1650 and 1655, which offered a combination of usability and innovative features that appealed to both casual users and professionals.

These laptops were characterized by their sleek design and relatively lightweight build, making them practical for users on the go. Weighing approximately 6.5 to 7 pounds, they were still manageable for regular travel. The displays featured a 15-inch diagonal screen with a resolution of 800x600 pixels, a respectable offering for that era, providing clear visuals for productivity tasks and multimedia consumption.

Powering these laptops, users found a choice between Intel Pentium II and III processors, allowing for enhanced performance. With speeds ranging from 300 MHz to 450 MHz, these processors ensured that users could run various applications efficiently, whether for business or entertainment. The Presario 1655 provided options for more advanced graphics with an integrated S3 Savage graphics card, enhancing its capability for 3D applications and casual gaming.

In terms of memory, the 1600 series laptops typically came equipped with 32 MB of RAM, which could be upgraded to accommodate the increasing demands of software and multitasking. Additionally, the units included a hard drive capacity ranging from 4 GB to 12 GB, providing ample storage space for documents, multimedia files, and applications.

Connectivity options were also a significant focus for the Presario 1600 Series. Featuring both Ethernet and modem ports, users could easily connect to networks and the internet. The laptops included USB and parallel ports, catering to a variety of peripheral devices, including printers and external storage solutions.

Another notable aspect of the Compaq Presario 1600 series was its emphasis on multimedia features. The presence of a built-in CD-ROM drive allowed users to access software and media easily, while integrated speakers offered decent audio output for video playback. Some models even came equipped with a 56k modem for dial-up internet access, keeping users connected during an era when internet use was expanding rapidly.

Overall, the Compaq Presario 1600 Series, including the 1650 and 1655 models, represented a significant step in portable computing during the late 1990s. With their combination of performance, portability, and multimedia capabilities, these laptops were well-received and laid the groundwork for future advancements in the laptop industry.