Compaq Presario 1600 Series, 1650, 1655 manual Solving PC Card Problems, Solving Power Problems

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Maintenance & Service Guide

Presario 1600 Series

Models: 1650 and 1655

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Solving PC Card Problems

Some common causes and solutions for PC Card problems are listed in the following table.

Problem

When turned on, the computer does not beep when a PC Card is inserted.

Solving PC Card Problems

Probable Cause

Solution(s)

Card is not inserted properly. Ensure the card is inserted in the correct orientation.

PC Card beeps are disabled.

Double-click the PC Card icon in the Control Panel, click the Global Settings tab, the enable PC Card sound effects.

Speaker is turned off or volume is turned down.

Press volume buttons to turn the speaker on, then increase the volume.

PC Card drivers are not installed.

Card or card driver is not supported.

Double click the Add New Hardware icon in the Control Panel for installation instructions.

If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode.

Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

PC Card modem, fax, or network card does not work.

Card is not fully inserted into the slot or is not inserted properly.

Ensure the card is inserted in the correct orientation.

 

Telephone cord is not

Check and secure telephone

 

plugged in all the way.

connection.

 

Necessary drivers are not

Install drivers.

 

installed (turned on).

 

PC Card modem or fax card

You are trying to access the

See Specifications to verify

does not work.

card using the wrong COM

COM port.

 

port.

 

The card conflicts with a serial device.

The card is not supported.

See Specifications to verify

address.

Use supported cards only.

Modem network PC Card

Network driver is not installed or is

does not work.

not set up properly.

 

Telephone cord is not properly

 

connected.

Memory or storage card

SRAM and flash memory cards

does not work.

require the memory card driver to be

 

loaded (turned on).

 

Flash memory cards require the

 

Microsoft FlashFile System to

 

be loaded.

 

Hard drives on flash mass storage

 

cards require the PC Card ATA driver

 

to be loaded.

 

You are trying to access the hard

 

drive card using the wrong drive

 

letter.

Install driver.

Verify telephone connection.

Install driver.

Double-click My Computer to verify the drive letter assigned to the card.

The card is not

Contact your

supported.

Compaq authorized

 

service provider for a

 

list of PC Cards

 

tested successfully in

 

Compaq PC Card

 

platforms.

Solving Power Problems

Also see "Solving Battery and Battery Gauge Problems" in this section.

 

Solving Power Problems

Problem

Probable Cause

Computer won't turn on and

Computer is not connected to

battery pack is not inserted.

a power source.

 

Power cords to the external

 

power source are unplugged.

 

Power adapter is defective.

Computer turned off while it was

System board is defective.

left unattended and the power icon

System initiated Hibernation

is off.

due to a critical low-battery

 

 

condition.

System initiated Hibernation after a preset timeout.

Solution(s)

Insert battery or connect an external power source.

Ensure that power cords connecting the computer and the external power source are plugged in properly.

Replace AC Adapter and restart.

Replace the system board.

Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.

Turn on the computer.

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

 

Solving Printer Problems

Problem

Probable Cause

Printer will not turn on.

The signal cable may not be

 

connected properly, or the

 

printer is unplugged.

Solution(s)

Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.

Printer will not print.

Printer is not turned on or is

 

off line.

The device drivers for your application are not installed.

Printer that is set up for a network is not connected to the network.

Printer cable is too long, unshielded, or defective.

Paper tray is empty.

Printer prints garbled information. Correct printer drivers are not installed.

Cable is not connected properly.

Cable is defective.

Turn the printer on and set it to on line.

Refer to the printer documentation to install the correct printer driver.

Connect the printer to the network.

Replace the cable.

Fill the paper tray with paper and set the printer to online.

Refer to the printer documentation to install the correct printer driver.

Ensure that the printer signal cable is properly connected to the computer.

Replace the printer cable and retest.

Solving Touch Pad/Pointing Device Problems

Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table.

Solving Touch Pad/Pointing Device Problems

ProblemCause

Touch Pad or mouse does not work. Incorrect or no device driver is installed.

Solution(s)

Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.

The device driver is not

Install the Touch

installed in Windows.

Pad/mouse driver in

 

Windows.

External mouse does not work.

Touch Pad or mouse does not work even though the device is enabled in Windows.

Cursor skips or moves abnormally when using the Touch Pad.

Mouse is not securely connected or is connected to an incorrect external connector.

Mouse is not enabled.

Cable not properly seated in Touch Pad board.

Defective Touch Pad board.

Defective system board.

Device driver is not correctly installed in Windows.

The Touch Pad needs to be cleaned.

Ensure that the mouse is securely connected to the appropriate external connector.

Enter MOUSE at the system prompt to activate the mouse device driver.

Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted.

Reseat cable.

Replace Touch Pad board.

Replace system board.

Install the appropriate device driver in Windows.

Clean the Touch Pad with a cloth dampened with alcohol or an ammonia- based glass cleaner. Wipe up liquid with a dry cloth.

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Contents Maintenance & Service Guide Maintenance & Service Guide Symbols PrefaceProduct Description Port ReplicatorTroubleshooting Follow the Preliminary Steps Run the Power-OnSelf-Test PostIllustrated Parts Catalog Removal and Replacement Procedures Serial Number LocationSpecifications Connector Pin Assignments Battery Pack Operating Time Hard Drive CD Drive Models and FeaturesProcessor ModemControls and Lights Front of UnitLeft Side Components Right Side Components Bottom of Unit Rear Connectors Port Replicator Pin Port Replicator Connector Port Replicator Rear Connectors Port Replicator Rear ConnectorsPower Management for Windows Removing the Battery Pack Preliminary Steps Run Computer CheckupPower-On Self Test Post Running PostClearing the Power-on Password Compaq Diagnostics Computer Checkup TestView System Information Inspect Contacting Compaq Support Shipping PreparationDiagnostic Error Codes ProceduresTroubleshooting Without Diagnostics Before Replacing PartsSolving Minor Problems Solving Printer Problems Solving PC Card ProblemsSolving Power Problems Solving Touch Pad/Pointing Device ProblemsSystem Unit Description Spare Part NumberBoards Description Spare Part NumberMiscellaneous Parts Documentation Software Mass Storage Devices Miscellaneous Cables Kit Miscellaneous Cables Kit Spare Part NumberDescription Modem Cables Spare Part NumberMiscellaneous Hardware and Plastics Kit Miscellaneous Hardware and Plastics Kit Spare Part NumberMiscellaneous Parts Quick Reference Guide Description Spare Part Number Quick Restore CDDocumentation and Software QuickFind Part Number Suffix MonthElectrostatic Discharge Generating StaticService Considerations Select the desired illustration Cables and ConnectorsCables Plastic PartsZIF Connectors Ribbon cable position for the 5.0-GB or 4.0-GB hard drive Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Back to Cables and Connectors Preparing the Computer for Disassembly Prepare the computer for disassembly Removing the Palmrest Cover with Touch PadReturn to Removal & Replacement Procedures Removing the Keyboard Return to Removal Replacement Procedures Removing the Heatspreader Removing the Modem To replace the modem, reverse the previous procedures Removing the Processor Replace the processor bracket Removing the Status Panel Maintenance & Service Guide Removing the Interface Board with Header Audio BoardNext Step When replacing interface board, ensure both Interface Board Components Removing the 5.0-GB or 4.0-GB Hard Drives Maintenance & Service Guide Bracket, reverse the previous procedures Removing the Battery Charger Board Removing the CD Drive Disconnect the CD drive cable from the system board Removing the Display Panel Assembly Maintenance & Service Guide Important before Removing the Upper CPU Cover Removing the Speaker Assembly Removing the Diskette Drive Maintenance & Service Guide Return to Removal Replacement Procedures Removing the Fan Assembly Removing the Audio Board To replace the audio board, reverse the previous procedures Removing the System Board Remove five standoffs from the system board Remove three screws from the system board Return to Removal & Replacement Procedures Removing the Memory Module Return to Removal Replacement Procedures

1650, 1655, Presario 1600 Series specifications

The Compaq Presario 1600 Series was a range of laptop computers introduced in the late 1990s, catering to users seeking performance and portability at an affordable price. Among the most notable models in this series were the Compaq Presario 1650 and 1655, which offered a combination of usability and innovative features that appealed to both casual users and professionals.

These laptops were characterized by their sleek design and relatively lightweight build, making them practical for users on the go. Weighing approximately 6.5 to 7 pounds, they were still manageable for regular travel. The displays featured a 15-inch diagonal screen with a resolution of 800x600 pixels, a respectable offering for that era, providing clear visuals for productivity tasks and multimedia consumption.

Powering these laptops, users found a choice between Intel Pentium II and III processors, allowing for enhanced performance. With speeds ranging from 300 MHz to 450 MHz, these processors ensured that users could run various applications efficiently, whether for business or entertainment. The Presario 1655 provided options for more advanced graphics with an integrated S3 Savage graphics card, enhancing its capability for 3D applications and casual gaming.

In terms of memory, the 1600 series laptops typically came equipped with 32 MB of RAM, which could be upgraded to accommodate the increasing demands of software and multitasking. Additionally, the units included a hard drive capacity ranging from 4 GB to 12 GB, providing ample storage space for documents, multimedia files, and applications.

Connectivity options were also a significant focus for the Presario 1600 Series. Featuring both Ethernet and modem ports, users could easily connect to networks and the internet. The laptops included USB and parallel ports, catering to a variety of peripheral devices, including printers and external storage solutions.

Another notable aspect of the Compaq Presario 1600 series was its emphasis on multimedia features. The presence of a built-in CD-ROM drive allowed users to access software and media easily, while integrated speakers offered decent audio output for video playback. Some models even came equipped with a 56k modem for dial-up internet access, keeping users connected during an era when internet use was expanding rapidly.

Overall, the Compaq Presario 1600 Series, including the 1650 and 1655 models, represented a significant step in portable computing during the late 1990s. With their combination of performance, portability, and multimedia capabilities, these laptops were well-received and laid the groundwork for future advancements in the laptop industry.
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