Apple LC 580 manual When you have questions, When you run into trouble

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Consult this chapter if you experience

problems using your computer.

5 Troubleshooting

When you have questions

If you want to know how to do a particular task with your computer, refer to

Macintosh Guide in the Guide (h) menu. For instructions on using

Macintosh Guide, see Chapter 2 of this manual.

When you run into trouble

While you’re using your computer, you may occasionally see a bomb icon or an error message, or you may have a problem such as the pointer (8) “freezing” on the screen. If you have trouble with your computer, take a few minutes to read the information in this chapter. If your problem is related to a particular procedure, you should also look for information on that procedure in Macintosh Guide, available in the Guide (h) menu. For additional troubleshooting information and a list of common questions relating to your system software, see the “Troubleshooting” topic of Macintosh Guide.

If you are unable to access Macintosh Guide (for example, if your screen is “frozen”), refer to this chapter to see if you can resolve the problem.

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Contents User’s Guide Apple Computer, Inc Contents Expanding Your Computer and Using Special Features TroubleshootingIndex Appendix a Health, Safety, and Maintenance TipsRadio and television interference FCC statementVcci statement CD-ROM drive DOC statementMacintosh computer Keyboard cable Keyboard Computer power cord Mouse Optional security screwsPlugging in the computer Getting StartedWhen you are ready to begin, follow these steps Installing an expansion card Connecting a keyboard with a separate cable Connecting the mouse and keyboardConnecting a keyboard with a built-in cable Connecting other equipmentTurning the computer on for the first time Hard disk icon Macintosh desktop Problems starting up? What’s next? Slide your mouse along your mouse pad or desk Learning the basicsGuide h menu Reviewing the basicsTurning the computer off Click Shut Down Turning the computer onYou can also shut down your computer from the keyboard Other manuals Where to find answersThis book Guide menuGetting Help Getting answers to your questions Macintosh Guide window, click the Topics button Getting answers with the Topics buttonRead and follow the instructions in this window Click Setting Options in the list of topicsSmall window appears with instructions for you to follow Now continue with the next sectionMacintosh Guide window, click the Index button Getting answers with the Index buttonRead and follow the instructions in the window Macintosh Guide window, click the Look For button Getting answers with the Look For buttonIf you want to close Macintosh Guide, click here Tips for using Macintosh Guide Identifying objects on the screen Main Macintosh Shortcuts window appears Learning useful shortcutsClick one of the category buttons Expanding Your Computer Stereo speakers Your computer at a glanceBuilt-in microphone Sound control buttons ¸ Screen control ButtonsConnecting additional equipment Using the sound control buttons on your computer Using the screen control buttons on your computer Doing so may damage your equipment Using the built-in microphoneConnecting to a network Expanding memory Installing internal drivesInstalling and Using Application Programs Installing application programs Finding out which programs are open Switching programsWorking with several programs at a time Hiding and showing windows on the desktop Backing up your filesWhen you run into trouble When you have questionsTake your time Start over Click OK Rebuild your desktop regularlyComputer’s clock keeps time inaccurately Solutions to common problemsComputer is turned on but the screen is dark Chapter Hard disk icon does not appear on the desktop Sad Macintosh icon appears and the computer won’t start upYour Macintosh can’t read a floppy disk Icons do not appear correctly on your screenPointer 8 freezes on the screen Dialog box with a bomb appears Pointer 8 doesn’t move when you move the mouseTyping on the keyboard produces nothing on the screen Chapter Troubleshooting You see a message that an application program can’t be found You experience problems using a document from a DOS computer Starting up from a CD-ROM disc When do you need to initialize a hard disk?Initializing a hard disk Turn on the computer Starting up from a floppy diskCD-ROM disc will remain in the CD-ROM drive Shut down your computerType a name for your disk in the Name box When initialization is complete, click DoneReinitializing your computer’s internal hard disk Double-click the Internal HD Format icon to open itClick Drive until the disk you want to initialize appears Open the Apple HD SC Setup iconInitializing an external Scsi hard disk Click Init to initialize the hard disk Disks can become damaged by repeated use and handling Repairing a damaged diskWhen do you need to repair a disk? Try these suggestions firstChoose Scan All Blocks from the Functions menu Testing an external Scsi hard diskChecking for damage on your internal hard disk Open the Internal HD Format iconClick Drive until the disk you want appears Click the icon of the disk you want to test How to repair a hard disk or floppy diskOpen the Disk First Aid icon Click Repair to begin testing and repairing the disk If Disk First Aid cannot correct the problemWhen should you reinstall system software? Installing or reinstalling system softwareWhen should you install system software? Find and open the Disk First Aid icon Installing system softwareOpen the Apple HD SC Setup program Easy Install dialog box appears Doing a clean installation of system software Find and open the Apple HD SC Setup icon To do a clean installation, follow these stepsClick Continue Hold down Shift-x-K to start the clean installationClick the Install New System Folder button and click OK Following dialog box appearsClick Clean Install It takes a few minutes to complete the installationChoose Custom Install from the pop-up menu Doing a custom installationRestart your Macintosh Health-related information about computer use Appendix a Health, Safety, and Maintenance TipsMusculoskeletal discomfort Arranging your office Eye fatigueShoulders relaxed What about electromagnetic emissions? Avoiding fatigueSafety instructions Handling your computer equipment Handling the keyboard Handling the built-in monitorEjecting a disk Handling floppy disksIf you can’t eject a floppy disk Power supplyCleaning the mouse Cleaning your equipmentCleaning the computer case Cleaning the monitorRotate the rollers to clean all around them Recessed area on ring Recessed area surrounding ring Locking and unlocking the mouseTo unlock the mouse, follow these steps Appendix B Installing an Expansion Card Opening the computer Installing an Expansion Card Remove the two retainer screws from the vertical plate Align the card over the processor-direct slot Installing a processor-direct slot PDS cardRemove the plastic access cover from the vertical plate Align the card over the communication slot Installing a communication cardCommunication slot is the rightmost slot on the logic board Remove the communication card from its static-proof bagClosing the computer Press the reset button Reinsert the two retainer screws into the vertical plate Replace the back panel of the computer Special keys on Apple keyboards Arrow keys Caps Lock key Clear key Command keyEnter key Power key Return keyControl key Delete keyIndex Index Index Index Index Index Index Apple Publishing System