Apple MD096LL/A, MC812LL/A manual Problem, Meet Solution

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Occasionally you may have problems while working with your iMac. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Help Center and on the iMac Support website at www.apple.com/support/imac.

If you experience a problem working with your iMac, there’s usually a simple and quick solution. If you encounter a problem, try to make a note of what you did before the problem occurred. This can help you narrow down the possible causes of the problem and then find the answers you need. Things to note:

ÂÂ The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application isn’t compatible with the version of Mac OS X installed on your iMac.

ÂÂ Any software that you recently installed.

ÂÂ Any new hardware (such as additional memory or a peripheral) that you connected or installed.

WARNING: Do not attempt to open your iMac, except to install memory. If your iMac needs service, see “Learning More, Service, and Support” on page 62 for information about how to contact Apple or an Apple Authorized Service Provider for service.

Your iMac doesn’t have any user-serviceable parts, except the memory.

46Chapter 4 Problem, Meet Solution

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Contents Congratulations, you and your iMac Were made for each other Welcome to your iMac OS X Lion Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go What’s in the Box Setting Up Your iMac Ready, Set Up, Go Turn on your wireless keyboard and mouse Ready, Set Up, Go Configure your iMac To set up your iMacCustomize your desktop and set your preferences To put your iMac to sleep, do one of the following Putting Your iMac to Sleep or Shutting It DownPutting Your iMac to Sleep To wake your iMac from sleep, do one of the followingShutting Down Your iMac Page Life with Your iMac Basic Features of Your iMac Built-in ambient light sensor Ports on Your iMac Ethernet port 10/100/1000Base-T Other Components of Your iMac Power port Features of the Apple Wireless Keyboard and Magic Mouse Apple Wireless Keyboard Using the Apple Wireless Keyboard About the Indicator LightTo pair your wireless keyboard Pairing Your Apple Wireless Keyboard with Your iMacUsing Your Apple Wireless Keyboard To customize your keyboardUsing the Apple Magic Mouse Using Your Apple Magic Mouse Pairing Your Apple Magic Mouse with Your iMacTo pair your mouse Using the Apple Remote To use your remoteTo replace the battery Pairing Your Apple RemoteReplacing the Battery To pair your remoteMore Information Getting AnswersTo get help from Help Center System Preferences by choosing Apple K System Downloading Mac software Boost Your Memory Boost Your Memory Installing Memory To install memoryRemove the memory access door and set it aside Untuck the tabs Pull the tab Memory modules Raise stand Memory access door Phillips screwdriver To check the memory installed in your iMac Making Sure Your iMac Recognizes the New MemoryProblem, Meet Solution Problem, Meet Solution An Ounce of Prevention Problems That Prevent You from Using Your iMacIf your iMac won’t respond or the pointer won’t move Problem, Meet Solution If your iMac won’t turn on or start up If you have trouble inserting a discIf you have trouble ejecting a disc Repairing, Restoring, or Reinstalling Mac OS X SoftwareIf your date and time settings get lost repeatedly If you have trouble scrolling with your mouseProblem, Meet Solution To connect by using a Wi-Fi network Repairing a Disk with Disk UtilityTo open the Mac OS X Utilities application Restoring Information Using a Time Machine Backup Reinstalling Mac OS X and Apple ApplicationsRestoring Your Computer to Its Factory Settings Checking for a Hardware Problem To use Apple Hardware TestReplacing the Batteries To replace the batteries in the Apple Wireless Keyboard Problems with Your Internet Connection To replace the batteries in the Apple Magic MouseTo use Network Diagnostics Cable Modem, DSL Modem, and LAN Internet ConnectionsTo enter PPPoE settings PPPoE ConnectionsProblems with Wireless Communication Keeping Your Software Up to Date Learning More, Service, and SupportOnline Resources Onscreen Help AppleCare Service and SupportSystem Information Locating Your Product Serial Number Country Phone WebsiteLast, but Not Least Important Safety Information Last, but Not Least Power specifications Mouse Class 1 Laser InformationLaser Information for Optical Disc Drives Do Not Make Repairs YourselfImportant Handling Information ÂÂ Maximum operating altitude 10,000 feet 3048 metersCleaning Your iMac Display Cleaning Your iMacTo clean your iMac display, do the following Keyboard Cleaning Your MouseUnderstanding Ergonomics MouseDisplay Apple and the Environment ChairRegulatory Compliance Information Bluetooth Europe-EU Declaration of Conformity Korea Warning Statements Japan Vcci Class B Statement Taiwan Battery Statement Chinese Battery Statement Page Looking for Something? Index Looking for Something? Parameter RAM, resetting 49 ports Force an application to quit Page Simultaneously published in the United States and Canada