Acer 5020 Peripheral-Related Symptoms, Keyboard/Touchpad-Related Symptoms, Modem-Related Symptoms

Power Management-Related Symptoms

Symptom / Error	Action in Sequence
Battery fuel gauge in Windows doesn’t go higher	Remove battery pack and let it cool for 2 hours.
than 90%.	Refresh battery (continue use battery until power off, then charge
	battery).
	Battery pack
	System board
System hangs intermittently.	Reconnect hard disk/CD-ROM drives.
	Hard disk connection board
	System board

Peripheral-Related Symptoms

Symptom / Error	Action in Sequence
System configuration does not match the	Enter BIOS Setup Utility to execute “Load Default Settings”, then
installed devices.	reboot system.
	Reconnect hard disk/CD-ROM/diskette drives.
External display does not work correctly.	Press Fn+F5, LCD/CRT/Both display switching
	System board
USB does not work correctly	System board
Print problems.	Ensure the “Parallel Port” in the “Onboard Devices Configuration” of
	BIOS Setup Utility is set to Enabled.
	Onboard Devices Configuration
	Run printer self-test.
	Printer driver
	Printer cable
	Printer
	System Board
Serial or parallel port device problems.	Ensure the “Serial Port” in the Devices Configuration” of BIOS Setup
	Utility is set to Enabled.
	Device driver
	Device cable
	Device
	System board

Keyboard/Touchpad-Related Symptoms

Symptom / Error	Action in Sequence
Keyboard (one or more keys) does not work.	Reconnect the keyboard cable.
	Keyboard
	System board
Touchpad does not work.	Reconnect touchpad cable.
	Touchpad board
	System board

Modem-Related Symptoms

Symptom / Error	Action in Sequence
Internal modem does not work correctly.	Modem phone port
	modem combo board
	System board

NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 74.

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