Compaq S4 100 manual Troubleshooting, General Problems and Solutions

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3.Click Presto! PageManager Deluxe.

4.Click PageManager User’s Manual.

Troubleshooting

This scanner is designed to be reliable and easy to install. If you have any problems with your scanner, please read the notes that follow to find out probable causes of the problem.

General Problems and Solutions

Problem:

The scanner lamp fails to light, flickers or dims

Solution:

1.Check to ensure the power adapter is plugged in completely.

2.The scanning lamp is failing or has failed and needs to be changed. Please contact your dealer or Compaq Technical Support.

Problem:

The scanner test failed. The scanner test utility is a PC-based utility.

Solution:

Make sure the interface cable is properly connected to the USB connector port on your computer. Find/refresh the scanner after reinserting the USB cable. Try the other USB port on the computer.

Windows 98/98SE/2000/ME Problems and Solutions

Problem:

Your computer does not recognize your USB scanner.

USB support must be installed and enabled or the scanner will not work. Different USB chipsets have different levels of USB compliance. The initial USB chipset that was released was the INTEL82371SB. It supports most low draw devices such as mice

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Contents Compaq Failure of Essential Purpose of ANY Limited Remedy Table of Contents HOW to GET Help Unpacking the Scanner Package ContentsIntroduction Getting to Know Your Scanner Scanner ElementsSystem Requirements PC RequirementsInstalling the Software Setting Up General Information Installing the HardwareAbout Scanner Connectors USB ConnectorsConnecting the USB Cable Connecting the Hardware Interface CablesConnecting the Power Adapter Click Programs Select VistaScan Click VistaScan Setting VistaScan PreferencesOpen the VistaScan software application General Color Matching/CorrectionTips Help Scan DestinationShow Ruler Mail FilePrinter Application Scanner InformationFax Page VistaScan Beginner Window Features Performing the Preview Scan Selecting the Scan To Device or Application Defining the Type of Image to Scan VistaScan Advanced Features Changing the Image Mode Changing the Original Document SourceCompaq S4100 Owner’s Guide Changing the Resolution Setting Recommended Resolutions Resolution/File-Size GuidelinesChoosing the Best Resolution for Your Scanning Project Image Use Recommended ResolutionUsing Custom Resolution Settings Changing the Descreen FeatureUsing Custom Descreen Settings Changing the Filter Setting Using Custom Scale Settings Changing the Scale FactorUsing the Auto Adjustment Feature Using the Scan Control Unit Selecting the Scan To Device or ApplicationUsing the Multiple Scan Mode Using the Color Adjustment Features Using the Brightness Bar Highlight Bar Gamma Bar Adjusting the Image Tones Adjusting the Color BalanceRotating/Inverting an Image Using VistaAccess Using VistaShuttle Compaq S4100 Owner’s Guide Using the Copy Utility To use the copy utilityCopy Utility Features To turn the scanner lamp on Turning the Scanner Lamp On and OffTo turn the scanner lamp off Configuring the Push Buttons Push Button ScanningClick the Push Button Configuration option Configuring the Scanner Button Values Configuring the Copy Button Values Configuring the Custom Button Values To configure the values for the e-mail functionPage To configure the values for the FAX function Using the Push Buttons Compaq S4100 Owner’s Guide Page Using VistaScan to Scan and Print Images Scanning ProjectsUsing VistaScan to Scan a Photo to E- mail Using Presto! PageManager to Scan a Color Photo Click Programs Select Presto! PageManager DeluxeClick Programs Select Presto! PageManager Deluxe Compaq S4100 Owner’s Guide Page Accessing the Presto! PageManager Online Manual Using Online ManualsAccessing the Compaq VistaScan Online Manual Click Programs Click VistaScanWindows 98/98SE/2000/ME Problems and Solutions TroubleshootingGeneral Problems and Solutions ProblemCompaq S4100 Owner’s Guide Problem Solution Page Contacting Technical Support Maintenance CleaningTechnical Specifications Scanner SpecificationsImportant Safeguards Compaq S4100 Owner’s Guide European Union Notice Modifications Cables