Compaq S4 100 manual Contacting Technical Support

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Compaq S4100 Owner’s Guide

Contacting Technical Support

Compaq scanners are designed to be reliable, easy-to-install, and easy-to-use. If you encounter any problems while installing your scanner:

•Check out the Compaq Web site at :

•E-mail Compaq with your technical support question at: www.compaq.com

•Call Compaq automated interactive support 24-hours a day at 800-OK COMPAQ.

Before calling, please be sure to have the following information ready:

•The scanner model and serial number

•The version number of the scanner driver (located on the front of the CD)

•The computer model you are using

•The application software packages that you are using

•Error codes or messages seen

•A description of what you were doing at the time of the malfunction so that the problem can be recreated

•Other observations that may aid the technician in identifying the problem and solution

When you call, please be in front of your computer. You will need to have your scanner and computer turned on. Try to have as much information about your problem as possible. This information allows the technician to more effectively troubleshoot your problem.

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Contents Compaq Failure of Essential Purpose of ANY Limited Remedy Table of Contents HOW to GET Help Introduction Package ContentsUnpacking the Scanner Scanner Elements Getting to Know Your ScannerPC Requirements System RequirementsInstalling the Software USB Connectors Installing the HardwareAbout Scanner Connectors Setting Up General InformationConnecting the Power Adapter Connecting the Hardware Interface CablesConnecting the USB Cable Open the VistaScan software application Setting VistaScan PreferencesClick Programs Select VistaScan Click VistaScan Color Matching/Correction GeneralShow Ruler Scan DestinationTips Help Printer FileMail Fax Scanner InformationApplication Page VistaScan Beginner Window Features Performing the Preview Scan Selecting the Scan To Device or Application Defining the Type of Image to Scan VistaScan Advanced Features Changing the Original Document Source Changing the Image ModeCompaq S4100 Owner’s Guide Changing the Resolution Setting Image Use Recommended Resolution Resolution/File-Size GuidelinesChoosing the Best Resolution for Your Scanning Project Recommended ResolutionsChanging the Descreen Feature Using Custom Resolution SettingsUsing Custom Descreen Settings Changing the Filter Setting Changing the Scale Factor Using Custom Scale SettingsUsing the Auto Adjustment Feature Selecting the Scan To Device or Application Using the Scan Control UnitUsing the Multiple Scan Mode Using the Color Adjustment Features Using the Brightness Bar Highlight Bar Gamma Bar Adjusting the Color Balance Adjusting the Image TonesRotating/Inverting an Image Using VistaAccess Using VistaShuttle Compaq S4100 Owner’s Guide To use the copy utility Using the Copy UtilityCopy Utility Features To turn the scanner lamp off Turning the Scanner Lamp On and OffTo turn the scanner lamp on Push Button Scanning Configuring the Push ButtonsClick the Push Button Configuration option Configuring the Scanner Button Values Configuring the Copy Button Values To configure the values for the e-mail function Configuring the Custom Button ValuesPage To configure the values for the FAX function Using the Push Buttons Compaq S4100 Owner’s Guide Page Scanning Projects Using VistaScan to Scan and Print ImagesUsing VistaScan to Scan a Photo to E- mail Click Programs Select Presto! PageManager Deluxe Using Presto! PageManager to Scan a Color PhotoClick Programs Select Presto! PageManager Deluxe Compaq S4100 Owner’s Guide Page Click Programs Click VistaScan Using Online ManualsAccessing the Compaq VistaScan Online Manual Accessing the Presto! PageManager Online ManualProblem TroubleshootingGeneral Problems and Solutions Windows 98/98SE/2000/ME Problems and SolutionsCompaq S4100 Owner’s Guide Problem Solution Page Contacting Technical Support Cleaning MaintenanceScanner Specifications Technical SpecificationsImportant Safeguards Compaq S4100 Owner’s Guide European Union Notice Modifications Cables