Canon CS-S 4.3 Troubleshooting Q & a, Scanner diagnostics test displays a test failed message

The colors in the printed image appear different from the colors in the image you see on the screen.

Printer toner may be low. ColorGear Color Matching may have not been selected when it was necessary.

Check the toner in the printer to be sure it is not low or empty. Check that ColorGear Color Matching is selected on the Preferences tab.

CONTENTS

GLOSSARY

INDEX

Chapter 7	88
Frequently Asked Questions

Troubleshooting Q & A

The scanner diagnostics test displays a “test failed” message.

Problem: When I run the scanner diagnostics test, I get an error saying the diagnostics failed.

Cause:	The scan head may not be in its home position.
Solution:	Close the ScanGear CS-S window if it is open. Try
	plugging the scanner’s AC adapter off and
	back on again, and restart.

The previewed image appears different from original being scanned.

Problem: The colors in the previewed image appear different from the colors in the original image.

Cause:	The scanned colors need to be adjusted.
Solution:	Check that the Auto Tone button is selected. If further
	adjustments are necessary, use the Tone tab tools.

The printed image colors appear different from image you see in the preview area.

Problem:

Cause:

Solution:

88