Compaq 1262, 1275, 1266, 1272, 1267, 1274, 1273, 1260 Solving PC Card Problems, Solving Power Problems

Page 26

Maintenance & Service Guide

Presario 1200 Series

Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Solving PC Card Problems

Some common causes and solutions for PC Card problems are listed in the following table.

Problem

When turned on, the computer does not beep when a PC Card is inserted.

PC Card modem, fax, or network card does not work.

PC Card modem or fax card does not work.

Modem network PC Card does not work.

Solving PC Card Problems

Probable Cause

Solution(s)

Card is not inserted properly. Ensure that the card is inserted in the correct

PC Card beeps are disabled. orientation.

 

Double-click the PC Card icon

 

in the Control Panel; click the

 

Global Settings tab; then,

 

enable PC Card sound effects.

Speaker is turned off or

Press volume buttons to

volume is turned down.

turn the speaker on; then,

 

increase the volume.

PC Card drivers are not

Double click the Add New

installed.

Hardware icon in the Control

 

Panel for installation

 

instructions.

 

If PC Card or drivers are not

 

compatible with Windows,

 

install drivers and use the PC

 

Card in MS-DOS mode.

Card or card driver is not

Contact your Compaq-

supported.

authorized service provider

 

for a list of PC Cards tested

 

successfully in Compaq PC

 

Card platforms.

Card is not fully inserted into

Ensure that the card is

the slot or is not inserted

inserted in the correct

properly.

orientation.

Telephone cord is not plugged

Check and secure telephone

in all the way.

connection.

Necessary drivers are not

Install drivers.

installed (turned on).

 

You are trying to access the

See Specifications to verify

card using the wrong COM

COM port.

port.

 

The card conflicts with a

See Specifications to verify

serial device.

address.

The card is not supported.

Use supported cards only.

Network driver is not

Install driver.

installed or is not set up

 

properly.

 

Memory or storage card does not work.

Telephone cord is not properly connected.

SRAM and flash

memory cards require that the memory card driver be loaded (turned on).

Flash memory cards require the that the Microsoft FlashFile System be loaded.

Hard drives on flash

mass storage cards require that the

PC Card ATA driver be loaded.

You are trying to access the hard drive card using the wrong drive letter.

The card is not supported.

Verify telephone connection. Install driver.

Double-click My Computer to verify the drive letter assigned to the card.

Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

Solving Power Problems

Also see "Solving Battery and Battery Gauge Problems" in this section.

Problem

Computer won't turn on and battery pack is not inserted.

Computer turned off while it was left unattended and the power icon is off.

Solving Power Problems

Probable Cause

Computer is not connected to a power source.

Power cords to the external power source are unplugged.

Power adapter is defective.

System board is defective.

System initiated Hibernation due to a critical low-battery condition.

System initiated Hibernation after a preset timeout.

Solution(s)

Insert battery or connect an external power source.

Ensure that power cords connecting the computer and the external power source are plugged in properly.

Replace AC Adapter and restart.

Replace the system board.

Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.

Turn on the computer.

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

 

Solving Printer Problems

Problem

Probable Cause

Printer will not turn on.

The signal cable may not be

 

connected properly, or the

 

printer is unplugged.

Solution(s)

Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.

Printer will not print.

Printer is not turned on or is off

 

line.

The device drivers for your application are not installed.

Printer that is set up for a network is not connected to the network.

Printer cable is too long, unshielded, or defective.

Paper tray is empty.

Printer prints garbled

Correct printer drivers are not

information.

installed.

Cable is not connected properly.

Cable is defective.

Turn the printer on and set it to on line.

Refer to the printer documentation to install the correct printer driver.

Connect the printer to the network.

Replace the cable.

Fill the paper tray with paper and set the printer to online.

Refer to the printer documentation to install the correct printer driver.

Ensure that the printer signal cable is properly connected to the computer.

Replace the printer cable and retest.

Solving Touch Pad/Pointing Device Problems

Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table.

Solving Touch Pad/Pointing Device Problems

Problem

Touch Pad or mouse does not work.

Cause

Incorrect or no device driver is installed.

Solution(s)

Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.

External mouse does not work.

Touch Pad or mouse does not work even though the device is enabled in Windows.

Cursor skips or moves abnormally when using the Touch Pad.

The device driver is not installed in Windows.

Mouse is not securely connected or is connected to an incorrect external connector.

Mouse is not enabled.

Cable not properly seated in Touch Pad board.

Defective Touch Pad board.

Defective system board.

Device driver is not correctly installed in Windows.

The Touch Pad needs to be cleaned.

Install the Touch Pad/mouse driver in Windows.

Ensure that the mouse is securely connected to the appropriate external connector.

Enter MOUSE at the system prompt to activate the mouse device driver.

Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted.

Reseat cable.

Replace Touch Pad board.

Replace system board.

Install the appropriate device driver in Windows.

Clean the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.

Page 25 Page 27
Image 26
Page 25 Page 27
Contents Before You Begin IndexIndex Symbols PrefaceCompaq Product DescriptionModels & Features Front Panel Components Controls and LightsLeft Side Components Battery Compartment CD Drive CD Drive Eject Button Right Side ComponentsBottom of Unit Rubber feetRear Connectors USB Keyboard/Mouse PortPower Management for Windows Display Properties Power Management SettingsPower Management Properties Sleep Hibernation Mode Time Out DefaultBattery Operating Time Rebooting After a Lockup Servicing Your Computer Full Off Mode Follow the Preliminary Steps TroubleshootingIf the problem is intermittent, check Preliminary Steps Probable Cause Power-On Self Test PostRunning Post Recommended ActionClearing the Power-on Password Remove the PalmrestView System Information Inspect Compaq DiagnosticsPerform Computer Checkup Test AudioDiagnostic Error Codes Select error codes by number or typeTroubleshooting Without Diagnostics Before Replacing PartsSolving Minor Problems Solving PC Card Problems Solving Power ProblemsContacting Compaq Support Shipping PreparationIllustrated Parts Catalog Place cursor over each device to obtain its part number System UnitBoards BoardsDisplay Assembly Mass Storage Devices NumberMiscellaneous Cables Kit Place cursor over each device for a description of that itemDescription Power CordModem Cables FrontPage Save Results ComponentMiscellaneous Hardware and Plastics Kit Miscellaneous Hardware and Plastics KitMiscellaneous Parts QuickFind Part Number Suffix Suffix Month Suffix Month Documentation and SoftwareDescription Spare Part Number Removal and Replacement Procedures Serial Number LocationElectrostatic Discharge Generating StaticService Considerations To service the computer, you need the followingSelect the desired illustration Cables and ConnectorsRemoving a Cable from a ZIF Connector Plastic PartsZIF Connectors Models 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Back to Cables and Connectors Preparing the Computer for Disassembly Preparing the Computer for DisassemblyRemoving the Battery Pack Battery PackReplacement Procedures Return to RemovalRemoving the Palmrest Cover with Touch Pad Palmrest Cover with Touch PadWhen replacing the palmrest cover, ensure Return to Removal To remove the heatspreader, complete the following steps Removing the HeatspreaderHeatspreader To remove the keyboard, complete the following steps Removing the KeyboardKeyboard To remove the processor, complete the following steps Removing the ProcessorProcessor To replace the processor complete the following steps Index Removing the Hard Drive Hard DrivesRemoval Sequence Replacement Procedures Removing the CD Drive CD DriveNext Step To replace the CD drive, reverse the previous procedures When replacing the battery charger board, ensure Removing the Battery Charger BoardBattery Charger Board Removing the Modem ModemDisconnect the modem cable from the modem Removing the Display Panel Assembly Display Panel AssemblyIndex Index Index When removing the display panel assembly Return to Removal Removing the Upper CPU Cover Upper CPU CoverRemoving the Speaker Assembly Speaker AssemblyDiskette Drive When replacing the diskette drive, ensure thatRemoving the Diskette Drive To remove the diskette drive, complete the following stepsReplacement Procedures Removing the Fan Assembly Fan AssemblyTo replace the fan assembly, reverse the previous procedure Removing the System Board System BoardRemove three standoffs from the system board Index Remove three screws from the system board To replace the system board, reverse the previous procedures Removing the Memory Module Memory ModuleReplacement Procedures Specifications Physical and EnvironmentalHardware System Function System InterruptsSystem Interrupts Hardware DMA System Function System DMASystem DMA System I/O Address Address Hex System Function Shipping ConfigurationSystem I/O Address Texas Instruments PCI-1131 Card System Memory CatalogSystem Memory Catalog System board extension for PnPContrast Ratio Overall DimensionsActive Area Brightness32-MB Memory Expansion System Memory Expansion Board Memory16-MB 64-MBBattery Pack Nickel Metal Hydride NiMH Lithium Ion Battery PackWeight Energy Environmental RequirementsDiskette Size Average ms Setting Time msDiskette Drive Capacity per Diskette Read/Write Number of Drives SupportedHard Drives Typical Transfer Rate 24× CD DriveRotational Speed Spin Up time Data Buffer CapacityConnector Pin Assignments Click on a linkConditioning a Battery Pack Battery Pack Operating TimeIncreasing Battery Pack Operating Time Disposing of a Used Battery Pack

1256, 1272, 1266, 1260, 1274 specifications

The Compaq series of printers, specifically the models 1273, 1267, 1275, 1262, and 1255, represents a noteworthy chapter in the realm of commercial printing technology from the 1990s. Each model was designed to cater to various user needs, ranging from high-quality document printing to efficient office use.

The Compaq 1273 is characterized by its robust performance aimed at small to medium businesses. This model is equipped with high-resolution printing capabilities which allows for sharp and vibrant output, making it ideal for presentations and marketing materials. The 1273 also supports multiple paper sizes, enhancing its versatility for different printing tasks.

Moving on to the Compaq 1267, this model bridges the gap between compact design and high efficiency. It features a user-friendly interface that simplifies the printing process, making it accessible for users with varying tech proficiency. Additionally, the 1267 incorporates a fast print speed, ensuring that tasks are completed quickly without sacrificing quality.

The Compaq 1275 is notable for integrating advanced printing technologies aimed at increasing productivity. This model offers both black-and-white and color printing options, catering to diverse printing needs. Furthermore, the 1275 supports network connectivity, allowing multiple users to share the printer effectively, fostering collaboration within office environments.

The Compaq 1262 places an emphasis on cost-effectiveness, appealing to budget-conscious consumers. It provides essential functionalities without unnecessary features, making it a solid choice for home offices. Despite its lower price point, it still upholds a commendable print quality, ensuring that users do not have to compromise.

Lastly, the Compaq 1255 offers basic printing capabilities that are particularly suited for everyday tasks. It is designed for users who require reliable performance without the bells and whistles of higher-end models. The 1255 is lightweight and compact, making it easy to fit into various spaces, ideal for smaller work areas.

In conclusion, the Compaq series 1273, 1267, 1275, 1262, and 1255 present a range of features catering to different audiences. Each model encapsulates the brand's commitment to quality, efficiency, and user-friendliness, making them attractive options for various printing needs in the business landscape of the 1990s.
Top Page Image Contents