Compaq 1267, 1275, 1266, 1272, 1274 Diagnostic Error Codes, Select error codes by number or type

Page 23

Presario 1200 Series

Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275

Before You Begin

 

Specifications

 

Parts Catalog

 

 

 

 

 

 

 

 

 

 

Removal Sequence

 

Troubleshooting

 

Battery Operations

 

 

 

 

 

 

 

 

 

Index

Product Description

 

Pin Assignments

 

 

 

 

 

 

Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and Replacement

Procedures.

Select error codes by number or type:

 

101 through 114

 

 

200 through 215

Processor Test

 

300 through 304

Memory Test

 

401 through 403

Keyboard Test

 

600 through 699

Parallel Printer Test

 

1101

Diskette Drive Test

 

1701 through 1736

Serial Test

 

501 through 516

Hard Drive Test

 

2402 through 2456

Video Test

 

2458 through 2480

Audio Test

 

3206

Touch Pad Pointing Device Test

 

8601 through 8602

CD Test

 

3301 through 6623

 

 

 

 

Processor Test Error Codes

Error

 

 

Code

Description

Recommended Action

101-xx CPU test failed

Replace the processor and retest.

102-xx Coprocessor or Weitek Error

1. Run the Configuration and Diagnostics

 

 

Utilities.

 

 

2. Replace the processor board and retest.

103-xx DMA page registers test failed

Replace the system board and retest.

104-xx Interrupt controller master test failed

 

105-xx Port 61 error

 

106-xx Keyboard controller self-test failed

 

107-xx CMOS RAM test failed

 

108-xx CMOS interrupt test failed

 

109-xx CMOS clock test failed

 

110-xx Programmable timer load data test failed

 

113-xx Protected mode test failed

 

114-01 Speaker test failed

1. Check system configuration.

2. Verify cable connections to speaker.

3. Replace the system board and retest.

Memory Test Error Codes

200-xx Memory machine ID test failed

202-xx Memory system ROM checksum failed

203-xx Write/Read test failed

204-xx Address test failed

211-xx Random pattern test failed

214-xx Noise test failed

215-xx Random address test failed

1. Flash the system ROM and retest.

2. Replace the system board and retest. 1. Remove the memory module and retest.

2.Install a new memory module and retest.

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Keyboard Test Error Codes

300-xx Failed ID Test

301-xx Failed Selftest/Interface Test

302-xx Failed Individual Key Test

304-xx Failed Keyboard Repeat Test

1.Check the keyboard connection. If disconnected, turn off the computer and

connect the keyboard.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

Parallel Printer Test Error Codes

401-xx Printer failed or not connected

402-xx Failed Port Test

403-xx Printer pattern test failed

1.Connect the printer.

2.Check power to the printer.

3.Install the loop-back connector and retest.

4.Check port and IRQ configuration.

5.Replace the system board and retest.

Return to the top.

Diskette Drive Test

Diskette ID drive types test 600-xx failed

601-xx Diskette format failed

602-xx Diskette read test failed

603-xx Diskette write, read, compare test failed

604-xx Diskette random read test failed

605-xx Diskette ID media failed

606-xx Diskette speed test failed

609-xx Diskette reset controller test failed

610-xx Diskette change line test failed

697-xx Diskette type error

698-xx Diskette drive speed not within limits Diskette drive/media ID error

699-xx

1. Replace the diskette media and retest.

2.Check and/or replace the diskette power and signal cables and retest.

3. Replace the diskette drive and retest. 4. Replace the system board and retest.

1.Replace media.

2.Run the Configuration and Diagnostics Utilities.

Return to the top.

1101- Serial port test failed xx

Serial Test Error Codes

1.Check port configuration.

2.Replace the system board and retest.

Hard Drive Test Error Codes

1701- Hard drive format test failed xx

1702- Hard drive read test failed xx

1703- Hard drive write/read/compare test failed xx

1704- Hard drive random seek test failed xx

1705- Hard drive controller test failed xx

1706- Hard drive ready test failed xx

1707- Hard drive recalibration test failed xx

1708- Hard drive format bad track test failed xx

1709- Hard drive reset controller test failed xx

1710- Hard drive park head test failed xx

1715- Hard drive head select test failed xx

1716- Hard drive conditional format test failed xx

1717- Hard drive ECC* test failed xx

1719- Hard drive power mode test failed xx

1724- Network preparation test failed xx

1736- Drive monitoring test failed xx

1.Run the Configuration and Diagnostics Utilities and verify drive type.

2.Verify that all secondary drives have secondary drive capability.

3.Replace the hard drive and retest.

4.Replace the system board and retest.

* ECC = Error Correction Code

Return to the top.

Video Test Error Codes

501-xx

Video controller test failed

502-xx

Video memory test failed

503-xx

Video attribute test failed

504-xx

Video character set test failed

505-xx

Video 80 × 25 mode 9 × 14 character cell

test failed

506-xx

Video 80 × 25 mode 8 × 8 character cell

 

test failed

507-xx Video 40 × 25 mode test failed

508-xx

Video 320 × 200 mode color set 0 test

failed

509-xx

Video 320 × 200 mode color set 1 test

 

failed

510-xx Video 640 × 200 mode test failed

511-xx Video screen memory page test failed

512-xx

Video gray scale test failed

514-xx

Video white screen test failed

516-xx

Video noise pattern test failed

2402-

Video memory test failed

xx

 

2403-

Video attribute test failed

xx

 

2404-

Video character set test failed

xx

 

2405-

Video 80 × 25 mode 9 × 14 character cell

xx

test failed

2406-

Video 80 × 25 mode 8 × 8 character cell

xx

test failed

2408-

Video 320 × 200 mode color set 0 test

xx

failed

2409-

Video 320 × 200 mode color set 1 test

xx

failed

2410-

Video 640 × 200 mode test failed

xx

 

2411-

Video screen memory page test failed

xx

 

2412-

Video gray scale test failed

xx

 

2414-

Video white screen test failed

xx

 

2416-

Video noise pattern test failed

xx

 

2418-

ECG/VGC memory test failed

xx

 

2419-

ECG/VGC ROM checksum test failed

xx

 

2421-

ECG/VGC 640 × 200 graphics mode test

xx

failed

2422-

ECG/VGC 640 × 350 16 color set test

xx

failed

2423-

ECG/VGC 640 × 350 64 color set test

xx

failed

2424-

ECG/VGC monochrome text mode test

xx

failed

2425-

ECG/VGC monochrome graphics mode test

xx

failed

2431-

640 × 480 graphics test failure

xx

 

2432-

320 × 200 graphics (256 color mode) test

xx

failure

2448-

Advanced VGA Controller test failed

xx

 

2451-

132-column Advanced VGA test failed

xx

 

2456-

Advanced VGA 256 Color

xx

test failed

2458-

Advanced VGA BitBLT test

xx

 

2468-

Advanced VGA DAC test

xx

 

2477-

Advanced VGA data path test

xx

 

2478-

Advanced VGA BitBLT test

xx

 

2480-

Advanced VGA LineDraw test

xx

 

The following apply to error codes 501-xx through 516-xx:

1. Disconnect external monitor and test

with internal LCD display.

2. Replace the display assembly and retest. 3. Replace the system board and retest.

The following steps apply to error codes

2402-xx through 2456-xx:

1.Run the Configuration and Diagnostics Utilities.

2.Replace the display assembly and retest.

3.Replace the system board and retest.

1.Run the Configuration and Diagnostics Utilities.

2.Disconnect external monitor and test with internal LCD display.

3.Replace the display assembly and retest.

4.Replace the system board and retest.

The following step applies to error codes

2458-xx through 2480-xx:

Replace the system board and retest.

Return to the top.

Audio Test Error Codes

3206- Audio System Internal Error xx

Replace the system board and retest.

TouchPad/Pointing Device Interface Test Error Codes

8601-

Mouse test failed

1.

Replace the TouchPad and retest.

xx

 

 

 

8602-

Interface test failed

2.

Replace the system board and retest.

xx

 

 

 

CD Drive Test Error Codes

3301- CD drive read test failed xx

3305- CD drive seek test failed xx

6600- ID test failed xx

6605- Read test failed xx

6608- Controller test failed xx

6623- Random read test failed xx

1. Replace the CD and retest.

2. Verify that the speakers are connected.

3.Verify that drivers are loaded and properly installed.

4. Replace the CD drive and retest.

5. Replace the system board and retest.

Return to the top.

or return to the Troubleshooting index page.

Image 23
Contents Index Before You BeginIndex Preface SymbolsProduct Description CompaqModels & Features Controls and Lights Front Panel ComponentsLeft Side Components Right Side Components Battery Compartment CD Drive CD Drive Eject ButtonRubber feet Bottom of UnitUSB Keyboard/Mouse Port Rear ConnectorsPower Management for Windows Display Properties Power Management SettingsPower Management Properties Sleep Time Out Default Hibernation ModeBattery Operating Time Rebooting After a Lockup Servicing Your Computer Full Off Mode Follow the Preliminary Steps TroubleshootingIf the problem is intermittent, check Preliminary Steps Recommended Action Power-On Self Test PostRunning Post Probable CauseRemove the Palmrest Clearing the Power-on PasswordAudio Compaq DiagnosticsPerform Computer Checkup Test View System Information InspectSelect error codes by number or type Diagnostic Error CodesBefore Replacing Parts Troubleshooting Without DiagnosticsSolving Minor Problems Solving Power Problems Solving PC Card ProblemsShipping Preparation Contacting Compaq SupportIllustrated Parts Catalog System Unit Place cursor over each device to obtain its part numberBoards BoardsDisplay Assembly Number Mass Storage DevicesPlace cursor over each device for a description of that item Miscellaneous Cables KitFrontPage Save Results Component Power CordModem Cables DescriptionMiscellaneous Hardware and Plastics Kit Miscellaneous Hardware and Plastics KitMiscellaneous Parts QuickFind Part Number Suffix Suffix Month Suffix Month Documentation and SoftwareDescription Spare Part Number Serial Number Location Removal and Replacement ProceduresGenerating Static Electrostatic DischargeTo service the computer, you need the following Service ConsiderationsPlastic Parts Cables and ConnectorsRemoving a Cable from a ZIF Connector Select the desired illustrationZIF Connectors Models 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Back to Cables and Connectors Preparing the Computer for Disassembly Preparing the Computer for DisassemblyBattery Pack Removing the Battery PackReturn to Removal Replacement ProceduresPalmrest Cover with Touch Pad Removing the Palmrest Cover with Touch PadWhen replacing the palmrest cover, ensure Return to Removal To remove the heatspreader, complete the following steps Removing the HeatspreaderHeatspreader To remove the keyboard, complete the following steps Removing the KeyboardKeyboard To remove the processor, complete the following steps Removing the ProcessorProcessor To replace the processor complete the following steps Index Hard Drives Removing the Hard DriveRemoval Sequence Replacement Procedures CD Drive Removing the CD DriveNext Step To replace the CD drive, reverse the previous procedures When replacing the battery charger board, ensure Removing the Battery Charger BoardBattery Charger Board Modem Removing the ModemDisconnect the modem cable from the modem Display Panel Assembly Removing the Display Panel AssemblyIndex Index Index When removing the display panel assembly Return to Removal Upper CPU Cover Removing the Upper CPU CoverSpeaker Assembly Removing the Speaker AssemblyTo remove the diskette drive, complete the following steps When replacing the diskette drive, ensure thatRemoving the Diskette Drive Diskette DriveReplacement Procedures Fan Assembly Removing the Fan AssemblyTo replace the fan assembly, reverse the previous procedure System Board Removing the System BoardRemove three standoffs from the system board Index Remove three screws from the system board To replace the system board, reverse the previous procedures Memory Module Removing the Memory ModuleReplacement Procedures Physical and Environmental SpecificationsHardware System Function System InterruptsSystem Interrupts Hardware DMA System Function System DMASystem DMA System I/O Address Address Hex System Function Shipping ConfigurationSystem I/O Address System board extension for PnP System Memory CatalogSystem Memory Catalog Texas Instruments PCI-1131 CardBrightness Overall DimensionsActive Area Contrast Ratio64-MB Memory Expansion System Memory Expansion Board Memory16-MB 32-MBEnvironmental Requirements Battery PackWeight Energy Battery Pack Nickel Metal Hydride NiMH Lithium IonRead/Write Number of Drives Supported Average ms Setting Time msDiskette Drive Capacity per Diskette Diskette SizeHard Drives Spin Up time Data Buffer Capacity 24× CD DriveRotational Speed Typical Transfer RateClick on a link Connector Pin AssignmentsDisposing of a Used Battery Pack Battery Pack Operating TimeIncreasing Battery Pack Operating Time Conditioning a Battery Pack

1256, 1272, 1266, 1260, 1274 specifications

The Compaq series of printers, specifically the models 1273, 1267, 1275, 1262, and 1255, represents a noteworthy chapter in the realm of commercial printing technology from the 1990s. Each model was designed to cater to various user needs, ranging from high-quality document printing to efficient office use.

The Compaq 1273 is characterized by its robust performance aimed at small to medium businesses. This model is equipped with high-resolution printing capabilities which allows for sharp and vibrant output, making it ideal for presentations and marketing materials. The 1273 also supports multiple paper sizes, enhancing its versatility for different printing tasks.

Moving on to the Compaq 1267, this model bridges the gap between compact design and high efficiency. It features a user-friendly interface that simplifies the printing process, making it accessible for users with varying tech proficiency. Additionally, the 1267 incorporates a fast print speed, ensuring that tasks are completed quickly without sacrificing quality.

The Compaq 1275 is notable for integrating advanced printing technologies aimed at increasing productivity. This model offers both black-and-white and color printing options, catering to diverse printing needs. Furthermore, the 1275 supports network connectivity, allowing multiple users to share the printer effectively, fostering collaboration within office environments.

The Compaq 1262 places an emphasis on cost-effectiveness, appealing to budget-conscious consumers. It provides essential functionalities without unnecessary features, making it a solid choice for home offices. Despite its lower price point, it still upholds a commendable print quality, ensuring that users do not have to compromise.

Lastly, the Compaq 1255 offers basic printing capabilities that are particularly suited for everyday tasks. It is designed for users who require reliable performance without the bells and whistles of higher-end models. The 1255 is lightweight and compact, making it easy to fit into various spaces, ideal for smaller work areas.

In conclusion, the Compaq series 1273, 1267, 1275, 1262, and 1255 present a range of features catering to different audiences. Each model encapsulates the brand's commitment to quality, efficiency, and user-friendliness, making them attractive options for various printing needs in the business landscape of the 1990s.