Compaq AMC20493-KT5 manual Display problems, If a DVD movie doesn’t fill the screen

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If a DVD movie doesn’t fill the screen

Troubleshooting and Maintenance

Troubleshooting Your Notebook

•Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart.

•If you created the CD on a DVD/CD-RW combo-type drive, try using a different media brand. Read and write quality may vary for media.

If a DVD movie doesn’t fill the screen

Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disc over and play the other side.

If the notebook can’t find Wordpad.exe after inserting a CD

The system is trying to open a .doc file in WordPad, but cannot find the Wordpad.exe program file. Type C:\Program Files\Accessories in the error message box.

Display problems

If the notebook is on, but the screen is blank

•Move the mouse or tap the TouchPad. This will wake the display if it is in Display-off mode.

•If the notebook is cold, allow it to warm up.

If the screen is difficult to read

•Try setting the display resolution to its default setting of 1024 × 768 or higher, depending on your model. Select Start > Control Panel > Appearance and Themes, Display.

•Try adjusting the size of the desktop icons and labels.

If an external display does not work

•Check the connections.

•The external monitor may not be detected. In the BIOS Setup utility, try setting Video Display Device to Both in the System Devices menu.

•If you’re using a TV connected to the S-Video port, you must activate the TV.

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Contents Reference Guide Compaq Notebook SeriesReference Guide Second Edition March Part Number cord that meets the requirements of ACA Technical Standard TS008 Important Safety Informationiv Reference Guide Software Product License AgreementOWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Contents Getting Started with Your NotebookBasic Operation Batteries and Power Management Modem and Network ConnectionsAdd-On Devices Reference Information Troubleshooting and MaintenanceIndex x Reference GuideGetting Started with Your Notebook Identifying Parts of the Notebook Front panel and right panel componentsIdentifying Parts of the Notebook Getting Started with Your Notebook 4 Reference Guide Left panel and back panel componentsPC Card and CardBus slot and buttons Battery latch Bottom panel components6 Reference Guide Reset button4 RAM memory cover 5 Docking port select models only 6 Reset button 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside2 Hard drive activity 1 Power mode3 Battery status Status lights1 Caps Lock On Caps Lock is active Setting Up Your Notebook Step 1 Insert the batterySetting Up Your Notebook Step 2 Connect AC power Step 3 Connect a phone line Step 4 Turn on the notebook Step 5 Set up WindowsBasic Operation Default power settings Operating Your NotebookOperating Your Notebook To change the boot device To reset the notebookTo use the TouchPad 3 TouchPad on-off button and indicator lightTo use the function hot keys This hot keyDoes this To program a One-Touch button To use the One-Touch buttonsTo use the ALT GR key To use the Windows and Applications keyscould stop responding and you could lose data Using CDs or DVDsUsing CDs or DVDs To insert or remove a CD or DVDTo create or copy CDs To play DVD moviesSecuring Your Notebook To set up password protectionSecuring Your Notebook To lock your notebookTo protect against viruses To attach a security cableTo lock the hard drive When you enable the hard drive lock, the current BIOS user passwordyou match the drive password, you can change the notebook and drive password. If you forget the password, you cannot recover your dataTaking Care of Your Notebook Taking Care of Your NotebookTo protect your hard drive To maintain your notebookTo safeguard your data To clean your notebookTo extend the life of the display Batteries and Power Management information that was not saved will be lost Managing Power ConsumptionHow the notebook manages power automatically Managing Power Consumptionunsaved data if the notebook battery runs down completely Changing timeout settings and creating power schemesFrom the battery status light Using Battery PowerTo check battery status Using Battery PowerTo respond to a low-battery warning To recharge the batteryTo get the most from your batteries Unplug the AC adapter when the notebook is not in use Modem and Network Connections Using the Modem Using the Modemyour telephone line type prior to connecting your phone line Special restrictions in certain countries To change your modem settingsConnecting to a Local Area Network LAN Connecting to a Local Area Network LANTo prepare for connections Making Wireless Network Connections select models onlyMaking Wireless Network Connections select models only Connecting to an existing wireless networkCreating a New Notebook-to-Notebook Network Ad Hoc Turning on communication and making a connection To turn wireless communication on and offpurchase a license before using the wireless function the individual wireless functionsTurning off communication and ending a connection authorization before turning on your notebook wireless networking Making Wireless Bluetooth Connections select models onlyTo turn Bluetooth communication on and off Making Wireless Bluetooth Connections select models onlyTurning off Bluetooth communication To prepare for Bluetooth connectionsTo send or receive files using Bluetooth Sharing files with another Bluetooth device FTPSending Outlook data to another Bluetooth device OPP Add-On Devices To insert or remove a PC Card Connecting External DevicesConnecting PC Cards Connecting External DevicesRemoving a PC Card audio ports on your notebook To connect an audio deviceaudio recorder of these jacks may damage the notebookConnecting an external monitor Adjusting monitor resolution and other settingsTo use an external monitor To connect an IEEE 1394 device select models only Using dual display modeTransferring files through an infrared connection Using the infrared portTo connect an infrared device select models only Printing to an infrared printerTo use a port replicator select models only corresponding port on the port replicator is ignored To dock to the port replicatorTo undock from the port replicator 56 Reference Guide2. Lift the notebook out of the port replicator back of the notebook Installing Additional RAM MemoryTo install a RAM expansion module Installing Additional RAM Memory5. Replace the cover 6. Insert the battery of the notebook To remove a RAM expansion module60 Reference Guide 5. Pull the board out of the connector 6. Replace the cover7. Insert the battery Replacing the Hard Drive To replace the hard driveReplacing the Hard Drive To replace the hard drive holder To prepare a new hard drive Troubleshooting and Maintenance If no sound is audible Troubleshooting Your NotebookAudio problems Troubleshooting Your NotebookIf you hear a loud high-pitched whine feedback from the speakers CD-ROM and DVD problemsIf you can’t boot from a CD or DVD If you get a Region Code error when playing a DVD movieIf the notebook is on, but the screen is blank Display problemsIf a DVD movie doesn’t fill the screen If the notebook can’t find Wordpad.exe after inserting a CDIf the hard disk makes a buzzing or whining noise Hard drive problemsHeat problems If the notebook hard drive doesn’t spinIf the pointer is difficult to control Infrared problemsKeyboard and pointing device problems If you have problems with infrared communicationsIf you can’t browse the Network Neighborhood or My Network Places Local area network LAN problemsIf a PS/2 scroll mouse doesn’t work If the built-in network adapter doesn’t connect to the LANIf memory doesn’t increase after adding RAM Memory problemsModem problems If a message says you are out of memoryIf the modem isn’t detected If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem dials but doesn’t connectIf the modem doesn’t fax If the modem causes an ERROR messageIf the modem dials but you can’t hear it If the modem connects, but transferred data is badIf a network PC card stops communicating properly PC Card PCMCIA problemsPerformance problems If the notebook doesn’t recognize a PC CardIf the notebook keeps beeping Power and battery problemsIf the notebook stops responding If the notebook turns off immediately after it turns onIf the battery does not charge If the Time Remaining for the battery is not correctIf the notebook has a short operating time If a serial or parallel printer doesn’t print Printing problemsIf the notebook doesn’t enter Standby mode as expected If the notebook doesn’t enter Hibernation as expectedIf the serial or parallel port is not working Serial, parallel, and USB problemsIf a serial mouse doesn’t work If a serial modem does not work properlyIf the notebook will not boot from the diskette drive Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook won’t boot from battery powerWireless problems If you have problems with wireless 802.11 communicationIf you cannot connect to a particular notebook on the network If your notebook cannot detect any Bluetooth devices If your notebook cannot detect a certain Bluetooth deviceIf you can connect, but the network is slow Configuring the Notebook To run the BIOS Setup utilityConfiguring the Notebook Main Menu 84 Reference GuideSetting DefaultBoot Menu Security MenuExit Menu To change video memory settings using BIOS Setup utility Reinstalling and Updating Software To replace a damaged QuickRestore System Recovery CDReinstalling and Updating Software Reference Information Modem Reference Information Conexant AT Commands Advanced Users OnlyModem Reference Information Modem Reference Conexante,f,g,h,i e,f,g,h 92 Reference GuideModem Reference Information ECC Commands FAX Class94 Reference Guide Voice Commands AT* Commands+VTS=string Register Modem Reference Information S-Registers ConexantSelected Result Codes Conexant 96 Reference GuideSafety Information Power cordsSafety Information Laser safety Battery safetyMercury safety LED safetyExposure to radio frequency radiation Connections to Peripheral Devices Regulatory InformationU.S.A Regulatory InformationApplicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details Declaration of Conformity U.S.A CanadaEuropean Union Italy Indoor or outdoor use in a public area requires a user license Japan Japan Telecommunications Approval106 Reference Guide PTC200 General Warning New ZealandPTC200 2.11.1 6 & 7 Compliance Testing Functional tests Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071International RussiaRegulatory Model SafetyDeclaration of Conformity according to ISO/IEC Guide 22 and EN Product Name110 Reference Guide IndexQuickRestore System Recovery 112 Reference Guide