Compaq AMC20493-KT5 Memory problems, Modem problems, If a message says you are out of memory

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Memory problems

Troubleshooting and Maintenance

Troubleshooting Your Notebook

Memory problems

If a message says you are out of memory

•Make sure drive C is not running low on free space.

•If you are having memory problems while running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Windows Help. Select Start >Help and Support.

•The full amount of RAM in your notebook is not available for running applications. A certain amount of RAM is used for display memory. The amount of display memory is shown in the BIOS Setup utility.

If memory doesn’t increase after adding RAM

Make sure your notebook is using only PC2100 DDR 266MHz or higher memory (RAM) modules.

If the notebook beeps but doesn’t start after adding RAM

You installed an incompatible type of RAM. Remove the module.

Modem problems

If the modem seems slow

•Excess static or noise on a line reduces the overall transmission speed of the modem connection. If necessary, contact your telephone company about fixing this type of problem.

•If you’re dialing internationally, line noise is often a problem that’s difficult or impossible to eliminate.

•If you have call-waiting, disable it—your telephone company can provide instructions. It can cause symptoms similar to static.

•Eliminate extra connections in the line. If possible, connect directly to the wall jack.

•Try another telephone line, preferably one normally used for a fax machine or modem.

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Contents Reference Guide Compaq Notebook SeriesReference Guide Second Edition March Part Number cord that meets the requirements of ACA Technical Standard TS008 Important Safety Informationiv Reference Guide Software Product License AgreementOWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Getting Started with Your Notebook ContentsBasic Operation Modem and Network Connections Batteries and Power ManagementAdd-On Devices Reference Information Troubleshooting and MaintenanceIndex x Reference GuideGetting Started with Your Notebook Front panel and right panel components Identifying Parts of the NotebookIdentifying Parts of the Notebook Identifying Parts of the Notebook 4 Reference Guide Left panel and back panel componentsPC Card and CardBus slot and buttons Battery latch Bottom panel components6 Reference Guide Reset button4 RAM memory cover 5 Docking port select models only 6 Reset button 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside2 Hard drive activity 1 Power mode3 Battery status Status lights1 Caps Lock On Caps Lock is active Step 1 Insert the battery Setting Up Your NotebookSetting Up Your Notebook Step 2 Connect AC power Step 3 Connect a phone line Step 4 Turn on the notebook Step 5 Set up WindowsBasic Operation Operating Your Notebook Default power settingsOperating Your Notebook To change the boot device To reset the notebookTo use the TouchPad 3 TouchPad on-off button and indicator lightThis hot key To use the function hot keysDoes this To program a One-Touch button To use the One-Touch buttonsTo use the ALT GR key To use the Windows and Applications keyscould stop responding and you could lose data Using CDs or DVDsUsing CDs or DVDs To insert or remove a CD or DVDTo create or copy CDs To play DVD moviesSecuring Your Notebook To set up password protectionSecuring Your Notebook To lock your notebookTo protect against viruses To attach a security cableTo lock the hard drive When you enable the hard drive lock, the current BIOS user passwordyou match the drive password, you can change the notebook and drive password. If you forget the password, you cannot recover your dataTaking Care of Your Notebook Taking Care of Your NotebookTo protect your hard drive To maintain your notebookTo clean your notebook To safeguard your dataTo extend the life of the display Batteries and Power Management information that was not saved will be lost Managing Power ConsumptionHow the notebook manages power automatically Managing Power Consumptionunsaved data if the notebook battery runs down completely Changing timeout settings and creating power schemesFrom the battery status light Using Battery PowerTo check battery status Using Battery PowerTo recharge the battery To respond to a low-battery warningTo get the most from your batteries Unplug the AC adapter when the notebook is not in use Modem and Network Connections Using the Modem Using the Modemyour telephone line type prior to connecting your phone line Special restrictions in certain countries To change your modem settingsConnecting to a Local Area Network LAN Connecting to a Local Area Network LANTo prepare for connections Making Wireless Network Connections select models onlyMaking Wireless Network Connections select models only Connecting to an existing wireless networkCreating a New Notebook-to-Notebook Network Ad Hoc Turning on communication and making a connection To turn wireless communication on and offpurchase a license before using the wireless function the individual wireless functionsTurning off communication and ending a connection authorization before turning on your notebook wireless networking Making Wireless Bluetooth Connections select models onlyTo turn Bluetooth communication on and off Making Wireless Bluetooth Connections select models onlyTurning off Bluetooth communication To prepare for Bluetooth connectionsSharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP Add-On Devices To insert or remove a PC Card Connecting External DevicesConnecting PC Cards Connecting External DevicesRemoving a PC Card audio ports on your notebook To connect an audio deviceaudio recorder of these jacks may damage the notebookAdjusting monitor resolution and other settings Connecting an external monitorTo use an external monitor To connect an IEEE 1394 device select models only Using dual display modeTransferring files through an infrared connection Using the infrared portTo connect an infrared device select models only Printing to an infrared printerTo use a port replicator select models only corresponding port on the port replicator is ignored To dock to the port replicator56 Reference Guide To undock from the port replicator2. Lift the notebook out of the port replicator back of the notebook Installing Additional RAM MemoryTo install a RAM expansion module Installing Additional RAM Memory5. Replace the cover 6. Insert the battery of the notebook To remove a RAM expansion module5. Pull the board out of the connector 6. Replace the cover 60 Reference Guide7. Insert the battery To replace the hard drive Replacing the Hard DriveReplacing the Hard Drive To replace the hard drive holder To prepare a new hard drive Troubleshooting and Maintenance If no sound is audible Troubleshooting Your NotebookAudio problems Troubleshooting Your NotebookIf you hear a loud high-pitched whine feedback from the speakers CD-ROM and DVD problemsIf you can’t boot from a CD or DVD If you get a Region Code error when playing a DVD movieIf the notebook is on, but the screen is blank Display problemsIf a DVD movie doesn’t fill the screen If the notebook can’t find Wordpad.exe after inserting a CDIf the hard disk makes a buzzing or whining noise Hard drive problemsHeat problems If the notebook hard drive doesn’t spinIf the pointer is difficult to control Infrared problemsKeyboard and pointing device problems If you have problems with infrared communicationsIf you can’t browse the Network Neighborhood or My Network Places Local area network LAN problemsIf a PS/2 scroll mouse doesn’t work If the built-in network adapter doesn’t connect to the LANIf memory doesn’t increase after adding RAM Memory problemsModem problems If a message says you are out of memoryIf the modem isn’t detected If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem dials but doesn’t connectIf the modem doesn’t fax If the modem causes an ERROR messageIf the modem dials but you can’t hear it If the modem connects, but transferred data is badIf a network PC card stops communicating properly PC Card PCMCIA problemsPerformance problems If the notebook doesn’t recognize a PC CardIf the notebook keeps beeping Power and battery problemsIf the notebook stops responding If the notebook turns off immediately after it turns onIf the Time Remaining for the battery is not correct If the battery does not chargeIf the notebook has a short operating time If a serial or parallel printer doesn’t print Printing problemsIf the notebook doesn’t enter Standby mode as expected If the notebook doesn’t enter Hibernation as expectedIf the serial or parallel port is not working Serial, parallel, and USB problemsIf a serial mouse doesn’t work If a serial modem does not work properlyIf the notebook will not boot from the diskette drive Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook won’t boot from battery powerIf you have problems with wireless 802.11 communication Wireless problemsIf you cannot connect to a particular notebook on the network If your notebook cannot detect a certain Bluetooth device If your notebook cannot detect any Bluetooth devicesIf you can connect, but the network is slow To run the BIOS Setup utility Configuring the NotebookConfiguring the Notebook Main Menu 84 Reference GuideSetting DefaultSecurity Menu Boot MenuExit Menu To change video memory settings using BIOS Setup utility To replace a damaged QuickRestore System Recovery CD Reinstalling and Updating SoftwareReinstalling and Updating Software Reference Information Modem Reference Information Conexant AT Commands Advanced Users OnlyModem Reference Information Modem Reference Conexante,f,g,h,i e,f,g,h 92 Reference GuideModem Reference Information FAX Class ECC Commands94 Reference Guide AT* Commands Voice Commands+VTS=string Register Modem Reference Information S-Registers ConexantSelected Result Codes Conexant 96 Reference GuidePower cords Safety InformationSafety Information Laser safety Battery safetyMercury safety LED safetyExposure to radio frequency radiation Connections to Peripheral Devices Regulatory InformationU.S.A Regulatory InformationApplicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details Declaration of Conformity U.S.A CanadaEuropean Union Italy Indoor or outdoor use in a public area requires a user license Japan Telecommunications Approval Japan106 Reference Guide PTC200 General Warning New ZealandPTC200 2.11.1 6 & 7 Compliance Testing Functional tests Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071International RussiaRegulatory Model SafetyDeclaration of Conformity according to ISO/IEC Guide 22 and EN Product Name110 Reference Guide IndexQuickRestore System Recovery 112 Reference Guide