Compaq AMC20493-KT5 PC Card PCMCIA problems, Performance problems, Troubleshooting Your Notebook

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PC Card (PCMCIA) problems

Troubleshooting and Maintenance

Troubleshooting Your Notebook

PC Card (PCMCIA) problems

If the notebook doesn’t recognize a PC Card

•Remove and reinsert the PC Card.

•Restart the notebook. Select Start > Turn Off Computer > Restart.

•Try the card in another notebook to see whether the card functions properly.

•Zoomed Video is not supported.

•If the card requires an IRQ, make sure one is available. Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System.

If a network PC card stops communicating properly

•The card may have been reset if the notebook entered Standby or shut off. Exit any applications, then remove and reinsert the card.

•Check settings in the Control Panel.

If a PC card modem is not working

Disable the internal modem:

1.Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System.

2.Select Modem to list the current modem devices.

3.Select the internal modem, then select the option to disable the modem.

Performance problems

For best performance, your notebook should have at least 128 MB of memory (RAM).

If the notebook pauses or runs sluggishly

•This may be normal Windows behavior. Background processing can affect response time.

•Certain background operations (such as a virus-scanning program) can affect performance.

Reference Guide 75

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Contents Compaq Notebook Series Reference GuideReference Guide Second Edition March Part Number Important Safety Information cord that meets the requirements of ACA Technical Standard TS008Software Product License Agreement iv Reference GuideOWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Getting Started with Your Notebook ContentsBasic Operation Modem and Network Connections Batteries and Power ManagementAdd-On Devices Troubleshooting and Maintenance Reference Informationx Reference Guide IndexGetting Started with Your Notebook Front panel and right panel components Identifying Parts of the NotebookIdentifying Parts of the Notebook Identifying Parts of the Notebook Left panel and back panel components 4 Reference GuidePC Card and CardBus slot and buttons Reset button Bottom panel components6 Reference Guide Battery latch1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside 4 RAM memory cover 5 Docking port select models only 6 Reset buttonStatus lights 1 Power mode3 Battery status 2 Hard drive activity1 Caps Lock On Caps Lock is active Step 1 Insert the battery Setting Up Your NotebookSetting Up Your Notebook Step 2 Connect AC power Step 3 Connect a phone line Step 5 Set up Windows Step 4 Turn on the notebookBasic Operation Operating Your Notebook Default power settingsOperating Your Notebook To reset the notebook To change the boot device3 TouchPad on-off button and indicator light To use the TouchPadThis hot key To use the function hot keysDoes this To use the One-Touch buttons To program a One-Touch buttonTo use the Windows and Applications keys To use the ALT GR keyTo insert or remove a CD or DVD Using CDs or DVDsUsing CDs or DVDs could stop responding and you could lose dataTo play DVD movies To create or copy CDsTo lock your notebook To set up password protectionSecuring Your Notebook Securing Your NotebookTo attach a security cable To protect against virusespassword. If you forget the password, you cannot recover your data When you enable the hard drive lock, the current BIOS user passwordyou match the drive password, you can change the notebook and drive To lock the hard driveTo maintain your notebook Taking Care of Your NotebookTo protect your hard drive Taking Care of Your NotebookTo clean your notebook To safeguard your dataTo extend the life of the display Batteries and Power Management Managing Power Consumption Managing Power ConsumptionHow the notebook manages power automatically information that was not saved will be lostChanging timeout settings and creating power schemes unsaved data if the notebook battery runs down completelyUsing Battery Power Using Battery PowerTo check battery status From the battery status lightTo recharge the battery To respond to a low-battery warningTo get the most from your batteries Unplug the AC adapter when the notebook is not in use Modem and Network Connections Using the Modem Using the Modemyour telephone line type prior to connecting your phone line To change your modem settings Special restrictions in certain countriesConnecting to a Local Area Network LAN Connecting to a Local Area Network LANConnecting to an existing wireless network Making Wireless Network Connections select models onlyMaking Wireless Network Connections select models only To prepare for connectionsCreating a New Notebook-to-Notebook Network Ad Hoc the individual wireless functions To turn wireless communication on and offpurchase a license before using the wireless function Turning on communication and making a connectionTurning off communication and ending a connection Making Wireless Bluetooth Connections select models only Making Wireless Bluetooth Connections select models onlyTo turn Bluetooth communication on and off authorization before turning on your notebook wireless networkingTo prepare for Bluetooth connections Turning off Bluetooth communicationSharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP Add-On Devices Connecting External Devices Connecting External DevicesConnecting PC Cards To insert or remove a PC CardRemoving a PC Card of these jacks may damage the notebook To connect an audio deviceaudio recorder audio ports on your notebookAdjusting monitor resolution and other settings Connecting an external monitorTo use an external monitor Using dual display mode To connect an IEEE 1394 device select models onlyPrinting to an infrared printer Using the infrared portTo connect an infrared device select models only Transferring files through an infrared connectionTo use a port replicator select models only To dock to the port replicator corresponding port on the port replicator is ignored56 Reference Guide To undock from the port replicator2. Lift the notebook out of the port replicator Installing Additional RAM Memory Installing Additional RAM MemoryTo install a RAM expansion module back of the notebook5. Replace the cover 6. Insert the battery To remove a RAM expansion module of the notebook5. Pull the board out of the connector 6. Replace the cover 60 Reference Guide7. Insert the battery To replace the hard drive Replacing the Hard DriveReplacing the Hard Drive To replace the hard drive holder To prepare a new hard drive Troubleshooting and Maintenance Troubleshooting Your Notebook Troubleshooting Your NotebookAudio problems If no sound is audibleIf you get a Region Code error when playing a DVD movie CD-ROM and DVD problemsIf you can’t boot from a CD or DVD If you hear a loud high-pitched whine feedback from the speakersIf the notebook can’t find Wordpad.exe after inserting a CD Display problemsIf a DVD movie doesn’t fill the screen If the notebook is on, but the screen is blankIf the notebook hard drive doesn’t spin Hard drive problemsHeat problems If the hard disk makes a buzzing or whining noiseIf you have problems with infrared communications Infrared problemsKeyboard and pointing device problems If the pointer is difficult to controlIf the built-in network adapter doesn’t connect to the LAN Local area network LAN problemsIf a PS/2 scroll mouse doesn’t work If you can’t browse the Network Neighborhood or My Network PlacesIf a message says you are out of memory Memory problemsModem problems If memory doesn’t increase after adding RAMIf the modem dials but doesn’t connect If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem isn’t detectedIf the modem connects, but transferred data is bad If the modem causes an ERROR messageIf the modem dials but you can’t hear it If the modem doesn’t faxIf the notebook doesn’t recognize a PC Card PC Card PCMCIA problemsPerformance problems If a network PC card stops communicating properlyIf the notebook turns off immediately after it turns on Power and battery problemsIf the notebook stops responding If the notebook keeps beepingIf the Time Remaining for the battery is not correct If the battery does not chargeIf the notebook has a short operating time If the notebook doesn’t enter Hibernation as expected Printing problemsIf the notebook doesn’t enter Standby mode as expected If a serial or parallel printer doesn’t printIf a serial modem does not work properly Serial, parallel, and USB problemsIf a serial mouse doesn’t work If the serial or parallel port is not workingIf the notebook won’t boot from battery power Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook will not boot from the diskette driveIf you have problems with wireless 802.11 communication Wireless problemsIf you cannot connect to a particular notebook on the network If your notebook cannot detect a certain Bluetooth device If your notebook cannot detect any Bluetooth devicesIf you can connect, but the network is slow To run the BIOS Setup utility Configuring the NotebookConfiguring the Notebook Default 84 Reference GuideSetting Main MenuSecurity Menu Boot MenuExit Menu To change video memory settings using BIOS Setup utility To replace a damaged QuickRestore System Recovery CD Reinstalling and Updating SoftwareReinstalling and Updating Software Reference Information Modem Reference Conexant Conexant AT Commands Advanced Users OnlyModem Reference Information Modem Reference Informatione,f,g,h,i 92 Reference Guide e,f,g,hReference Information FAX Class ECC Commands94 Reference Guide AT* Commands Voice Commands+VTS=string 96 Reference Guide Modem Reference Information S-Registers ConexantSelected Result Codes Conexant RegisterPower cords Safety InformationSafety Information Battery safety Laser safetyLED safety Mercury safetyExposure to radio frequency radiation Regulatory Information Regulatory InformationU.S.A Connections to Peripheral DevicesApplicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details Canada Declaration of Conformity U.S.AEuropean Union Italy Indoor or outdoor use in a public area requires a user license Japan Telecommunications Approval Japan106 Reference Guide Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 New ZealandPTC200 2.11.1 6 & 7 Compliance Testing Functional tests PTC200 General WarningRussia InternationalProduct Name SafetyDeclaration of Conformity according to ISO/IEC Guide 22 and EN Regulatory ModelIndex 110 Reference GuideQuickRestore System Recovery 112 Reference Guide