Compaq N610c Series manual Contacting Technical Support

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How to Get Information, Help and Updates

Contacting Technical Support

If you cannot solve a problem using the documentation provided with the notebook, you may need to call technical support. Refer to Worldwide Telephone Numbers booklet included with the notebook, for the phone number of a Compaq office near you, or visit:

http://www.compaq.com

To receive the fastest possible solution, have the following information or items available when you call:

The notebook.

Serial number and model description on the bottom of

the notebook. (See Chapter 2, “A Look at the Notebook” for the location of the serial number label.)

Purchase date on your invoice.

Conditions under which the problem occurred.

Error messages that have displayed.

Type of printer connected.

Operating system version number and registration number. To view these numbers, access the Control Panel > System > General tab.

Configuration or diagnostic information. Refer on the Documentation Library CD to the Software Guide, “Computer Setup and Diagnostics Utilities” chapter for details about accessing, saving, or printing this information.

Determine the version of the system ROM installed on the notebook. See “Displaying ROM Information in Computer Setup” for instructions.

Getting Started

3–3

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Contents Getting Started Getting Started First Edition July Document Part Number Contents Index Setting Up the Hardware Hardware and Software SetupOpening the notebook Connecting the notebook to external powerTurning on the notebook Setting Up the Software Installing Optional Applications Hardware and Software Setup Confirming Hibernation Setting Identifying display components Display ComponentsPointing Stick Model Pointing Device ComponentsIdentifying pointing stick components Identifying TouchPad components TouchPad ModelIdentifying dual pointing device components Dual Pointing Device ModelSpeakers and Memory Compartment Top ComponentsIdentifying the speakers and memory compartment Identifying lights on top of the notebook LightsLights Buttons, Keys and Switches Identifying left side components Left Side ComponentsIdentifying right side components Right Side ComponentsIdentifying front panel components Front Panel ComponentsIdentifying rear panel components Rear Panel ComponentsIdentifying bottom components Bottom ComponentsBottom Components Identifying additional standard components Additional Standard ComponentsAdditional Standard Components Additional Standard Components How to Get Information, Help and Updates Viewing Guides on the CD Contacting Technical Support Obtain the Compaq Support Software CD Updating Compaq SoftwareObtaining the Compaq Support Software CD Preparing to Update SoftwareDownloading Software from Compaq Displaying ROM Information in Computer SetupDownloading System ROM Downloading Other SoftPaqs Restoring Software Installing a Retail Version of an Operating System Index Index-2 Getting Started Maintenance, Shipping and Travel guide Regulatory and Safety Notices Compaq Support Software CD Index-6 Getting Started