Compaq 370698-001 manual Local Area Network LAN Problems, If You Cannot Log In to Netware Servers

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Troubleshooting

Local Area Network (LAN) Problems

If the Built-In Network Adapter Does Not Connect to the LAN

■Check all cables and connections. Try connecting at a different network station, if available.

■Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is (100 meters) 330 feet.

■Select Start > Help and Support > and use the Networking troubleshooter.

■Open the hardware Device Manager:

1.Select Start > Control Panel > Performance and Maintenance > System.

2.If the network interface is disabled, try to enable it. If it has a conflict, try disabling another device.

If You Cannot Browse the Network Neighborhood or My Network Places

Select Start > Search > Notebooks or People to look for a notebook.

If You Cannot Log In to Netware Servers

If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match the server frame type. Check with your network administrator.

If a Network Connection Responds Slowly

If your network connection uses a proxy server, try enabling the option for bypassing the proxy server for local addresses. You can do this in Control Panel under your network connection properties.

6–8	Reference Guide

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Contents Reference Guide Page Page Page Contents Battery Packs and Power Management Modem and Network Connections Add-On DevicesTroubleshooting IndexGetting Started with Your Notebook Identifying Parts of the NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery PackConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Basic Operation Operating Your NotebookDefault Power Settings Power mode To enter this mode FunctionTo Reset the Notebook To Change the Boot DeviceTouchPad on-off button and indicator light To Use the TouchPadTo Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does thisTo Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does thisTo Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVDTo Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models OnlyTo Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Attach an Optional Security Cable To Protect Against Viruses To Lock the Hard DriveTaking Care of Your Notebook To Protect Your Hard DriveTo Maintain Your Notebook To Safeguard Your Data To Clean Your NotebookTo Extend the Life of the Display Basic Operation Battery Packs and Power Management Managing Power ConsumptionHow the Notebook Manages Power Automatically When this occurs Result is To resumeTo Change Timeout Settings and Create Power Schemes Using Battery Power To Check Battery StatusTo Respond to a Low-Battery Warning To Recharge the Battery PackTo Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network ConnectionsTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a ConnectionTurning Off Communication and Ending a Connection Modem and Network Connections Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device Adjusting Monitor Resolution and Other Settings To Connect a TV to Your Notebook Select Models OnlyUsing Dual Display Mode To Connect a 1394 Device Select Models Only Installing Additional RAM Memory To Install a RAM Expansion ModuleAdd-On Devices To Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Troubleshooting Your NotebookIf Sound Does Not Record Audio ProblemsIf No Sound Is Audible If You Hear Loud, High-Pitched Feedback from the SpeakersIf You Get a Region Code Error When Playing a DVD Movie CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If a DVD Plays ErraticallyIf a DVD Movie Does Not Fill the Screen Display ProblemsIf the Notebook Cannot Read a CD or DVD If the Notebook Is On, But the Screen Is BlankIf the Notebook Hard Drive Does Not Spin Hard Drive ProblemsIf an External Display Does Not Work If the Hard Drive Makes a Buzzing or Whining NoiseHeat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot If the TouchPad Does Not Work Keyboard and Pointing Device ProblemsIf the Pointer Is Difficult to Control If the TouchPad Moves the Pointer or Cursor While You TypeIf You Cannot Log In to Netware Servers Local Area Network LAN ProblemsIf the Built-In Network Adapter Does Not Connect to the LAN If a Network Connection Responds SlowlyIf Memory Does Not Increase After Adding RAM Memory ProblemsIf a Message Reports That You Are Out of Memory If the Notebook Beeps But Does Not Start After Adding RAMModem Problems If the Modem Seems SlowIf the Modem Does Not Dial or No Dial Tone Is Detected If the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Is Not Detected If the Modem Connects, But Transferred Data Is Bad If the Modem Causes an Error MessageIf the Modem Dials, But You Cannot Hear It If the Modem Does Not FaxIf the Notebook Does Not Recognize a PC Card PC Card Pcmcia ProblemsIf the Modem Clicks Repeatedly, But Does Not Connect If a Network PC Card Stops Communicating ProperlyPerformance Problems If a PC Card Modem Is Not WorkingIf the Notebook Pauses or Runs Sluggishly Power and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Has a Short Operating TimeIf the Notebook Does Not Enter Hibernation as Expected Printing ProblemsIf the Notebook Does Not Enter Standby Mode as Expected If a Serial or Parallel Printer Does Not PrintSerial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Notebook Will Not Boot from Battery Power Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Serial or Parallel Port Is Not WorkingIf the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After BootingWireless Problems If You Have Problems with Wireless 802.11 CommunicationIf You Can Connect, But the Network Is Slow Configuring Your Notebook To Run the Bios Setup UtilityMain Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the WebSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software ApplicationsIndex Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6