Compaq 370698-001 manual Startup Problems, If the Serial or Parallel Port Is Not Working

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Troubleshooting

If the Serial or Parallel Port Is Not Working

■Make sure the port connection is secure.

■Check the port settings in Control Panel. Open the hardware Device Manager, then select Ports (COM & LPT).

If the USB Port Is Not Working

■Contact the vendor of the peripheral device for the latest USB drivers.

■Check the port settings in Control Panel. Open the hardware Device Manager, then select Universal Serial Bus Controller.

Startup Problems

If the Notebook Does Not Respond When You Turn It On

■Connect the AC adapter.

■Reset the notebook by inserting the tip of a paper clip into the reset button on the bottom of the notebook. Then press the power button to turn it on.

■If the notebook still does not respond, remove the battery pack and AC adapter, remove any PC Cards, and undock the notebook if docked. Then plug in the AC adapter again, and reset the notebook using the reset button.

If the Notebook Will Not Boot from Battery Power

■Make sure the battery pack is properly inserted and fully charged. Check the battery charge by removing it and pressing the pad on the side of the battery pack. The lights show the charge level.

■If available, try another battery pack.

Reference Guide

6–19

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Contents Reference Guide Page Page Page Contents Battery Packs and Power Management Add-On Devices Modem and Network ConnectionsIndex TroubleshootingIdentifying Parts of the Notebook Getting Started with Your NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your NotebookConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Operating Your Notebook Basic OperationPower mode To enter this mode Function Default Power SettingsTo Change the Boot Device To Reset the NotebookTo Use the TouchPad TouchPad on-off button and indicator lightTo Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot KeysTo Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications KeysTo Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDsTo Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDsTo Lock Your Notebook To Set Up Password ProtectionSecuring Your Notebook To Attach an Optional Security Cable To Lock the Hard Drive To Protect Against VirusesTo Maintain Your Notebook Taking Care of Your NotebookTo Protect Your Hard Drive To Extend the Life of the Display To Safeguard Your DataTo Clean Your Notebook Basic Operation Managing Power Consumption Battery Packs and Power ManagementWhen this occurs Result is To resume How the Notebook Manages Power AutomaticallyTo Change Timeout Settings and Create Power Schemes To Check Battery Status Using Battery PowerTo Recharge the Battery Pack To Respond to a Low-Battery WarningTo Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the ModemTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and OffTurning Off Communication and Ending a Connection Modem and Network Connections Inserting a PC Card Connecting External DevicesTo Insert or Remove a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other SettingsUsing Dual Display Mode To Connect a 1394 Device Select Models Only To Install a RAM Expansion Module Installing Additional RAM MemoryAdd-On Devices To Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Your Notebook TroubleshootingIf No Sound Is Audible Audio ProblemsIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the SpeakersIf You Cannot Boot from a CD or DVD CD-ROM and DVD ProblemsIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays ErraticallyIf the Notebook Cannot Read a CD or DVD Display ProblemsIf a DVD Movie Does Not Fill the Screen If the Notebook Is On, But the Screen Is BlankIf an External Display Does Not Work Hard Drive ProblemsIf the Notebook Hard Drive Does Not Spin If the Hard Drive Makes a Buzzing or Whining NoiseIf the Notebook Gets Abnormally Hot Heat ProblemsIf Files Are Corrupted If the Pointer Is Difficult to Control Keyboard and Pointing Device ProblemsIf the TouchPad Does Not Work If the TouchPad Moves the Pointer or Cursor While You TypeIf the Built-In Network Adapter Does Not Connect to the LAN Local Area Network LAN ProblemsIf You Cannot Log In to Netware Servers If a Network Connection Responds SlowlyIf a Message Reports That You Are Out of Memory Memory ProblemsIf Memory Does Not Increase After Adding RAM If the Notebook Beeps But Does Not Start After Adding RAMIf the Modem Does Not Dial or No Dial Tone Is Detected Modem ProblemsIf the Modem Seems Slow If the Modem Is Not Detected If the Modem Dials IncorrectlyIf the Modem Dials, But Does Not Connect If the Modem Dials, But You Cannot Hear It If the Modem Causes an Error MessageIf the Modem Connects, But Transferred Data Is Bad If the Modem Does Not FaxIf the Modem Clicks Repeatedly, But Does Not Connect PC Card Pcmcia ProblemsIf the Notebook Does Not Recognize a PC Card If a Network PC Card Stops Communicating ProperlyIf the Notebook Pauses or Runs Sluggishly Performance ProblemsIf a PC Card Modem Is Not Working If the Notebook Turns Off Immediately After It Turns On Power and Battery Pack ProblemsIf the Notebook Stops Responding If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not CorrectIf the Notebook Does Not Enter Standby Mode as Expected Printing ProblemsIf the Notebook Does Not Enter Hibernation as Expected If a Serial or Parallel Printer Does Not PrintIf a Serial Modem Does Not Work Properly Serial, Parallel and USB ProblemsIf a Serial Mouse Does Not Work If the Notebook Does Not Respond When You Turn It On Startup ProblemsIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not WorkingIf the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette DriveIf You Have Problems with Wireless 802.11 Communication Wireless ProblemsIf You Can Connect, But the Network Is Slow To Run the Bios Setup Utility Configuring Your NotebookMain Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery FeaturesSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling DriversIndex Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6