Help and Support Resources
❑An automated tutorial library that contains interactive,
❑Links that enable you to:
❑quickly find the nearest Sony service center locations.
❑arrange for repairs or check repair status.
❑review warranty information.
❑
❑check pricing and availability for products, accessories and parts, as well as purchase online.
❑access the Sony Solutions Knowledge Base, a database that contains answers to many frequently asked questions.
Sony Customer Information Services Center
If other support options do not resolve your issue, you can contact a Sony Support representative directly.
Before making a call to the Sony Customer Information Services Center, have this basic information readily available.
1VAIO® computer system type
2Model number
3Serial number*
Example: 
4Operating system
5Hardware feature or software application that has a problem. (See “Help and Support Resources” for the appropriate software contact information.)
6Brief description of the issue.
For VAIO® computers purchased in the U.S. and Canada, contact a Sony Support representative at
*The serial number is located on the back panel of your computer. The serial number is on a white barcode label.
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