Sony PCV-RZ30 quick start Support Options, Immediate Help and Support

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Support Options

Sony provides several options to help solve common problems or to locate support for your VAIO® computer. This section describes all available resources and offers suggestions on how to access this information for maximum results.

Immediate Help and Support

You can locate helpful information immediately by consulting your printed guides and supplements, or by accessing the online Computer User Guide and the individual software Help files.

Your computer is supplied with these support options:

VAIO® Computer Quick Start — The Quick Start contains information on how to set up your computer quickly and easily. You can find instructions on how to plan an ergonomic work space, connect power cords, cables and peripheral devices, and register your computer with Sony.

VAIO® Computer User Guide — The online User Guide provides information about configuring, maintaining, upgrading, and troubleshooting your computer. To access the online manual:

1 Click Start in the Windows® taskbar, then click Help and Support.

2 From the VAIO Help and Support Center menu, click VAIO User Guide.

Specifications — The online specifications sheet describes the hardware and software configuration of your VAIO computer. To view this online information:

1 Click Start in the Windows taskbar and click Help and Support.

2 From the VAIO Help and Support Center menu, click VAIO User Guide.

3 Locate the link in the text, “View the VAIO® Computer Specifications...”

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Contents Vaio Digital Studio Computer Quick Start Page Owner’s Record Safety Information and Caution Page Declaration of Conformity Regulatory InformationFCC Part Telephone Consumer Guidelines Canada Telephone Consumer Protection Act of 1991 United StatesDisposal of Lithium Battery Avis de L’Industrie Canada Industry Canada NoticeMacrovision License Licence MacrovisionContents Troubleshooting Vaio Recovery Options Getting Started Computer and supplied accessories Giga Pocket Personal Video Recorder accessoriesUnpacking your Computer Hard Disk Drive Recovery ManualsOther Vaio Digital Studio Computer Quick Start Locating Controls And Ports Front panel About the Front PanelOptical drive Floppy disk drivePower indicator Floppy disk drive access indicatorPower switch Stand by indicatorUniversal Serial Bus USB 2.0 ports Floppy disk eject buttonBack panel About the Back PanelAC Input port Mouse portPrinter port Headphones jackMonitor port Link 6-pin S400 port IeeeConnection for the modem supplied cable to the wall jack Modem line jackRemote control About the Remote ControlJump button Mute buttonENT button Size buttonMode switch Cancel buttonVolume button Title buttonREC button REC Mode buttonPause button Direction and Enter buttonsInserting batteries into the remote control To set up the remote controlAbout the Keyboard Volume ControlVaio Keyboard FunctionDirectional StandbyArrows ApplicationsSetting Up Your Computer To connect a display Connecting a Display MonitorTo connect a DVI display To connect the speakers Connecting the SpeakersConnecting the Keyboard and Mouse To connect the keyboard and mouseTo use an optical mouse To connect the telephone and modem cables Connecting the Telephone and Modem cablesTo connect the power cords Connecting the Power CordsTurning On Your Computer Registering your ComputerTo turn on your computer About the power button Turning Off your ComputerTo turn off your computer Vaio Digital Studio Computer Quick Start My computer does not start TroubleshootingWhy did my computer or software stop responding? Vaio Recovery Options About Recovery Options Accessing the Vaio Recovery WizardSystem and software recovery options Recover drives C and D Recover software programsPerform a complete hard disk drive recovery Recovery Media Kit overview About the Recovery Media KitCreating the Recovery Media Kit To create the Recovery Media KitVaio Recovery Wizard Vaio Recovery Wizard Media and Recovery Options To order the Recovery Media Kit Using the Vaio Recovery Wizard Starting the Vaio Recovery WizardTo access the Vaio Recovery Wizard from Windows XP Using the Vaio Recovery Wizard To use Windows System Restore from the Vaio Recovery WizardVaio Recovery Wizard Recovery Options Select C Drive Recovery, and click Next To recover drive CVaio Recovery Wizard Custom Recovery Options Vaio Application Recovery Wizard Begin Application Recovery To recover software applicationsTo perform a complete hard disk drive recovery Additional Information Immediate Help and Support Support OptionsHelp and Support Resources Software Help and SupportSony Computing Support Web site Example Sony Customer Information Services CenterSony Electronics Inc