Sony PCG-XG19, PCG-XG18 manual Getting Help

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Getting Help

Sony provides several support options for your Sony computer. When you have questions about your computer and the preinstalled software, check these sources for answers, in the following sequence:

1VAIO® Notebook Contains Frequently Asked Questions, the most

Read Me First	up-to-date information on using your computer, and
	software support information.

2VAIO® Notebook User Guide

The User Guide (this manual) contains information on how to get the most from your computer, find help, and solve common problems. It also contains product specifications.

3Customizing Your VAIO® Notebook

The electronic document contains additional information on customizing your computer. You can access this guide from the Windows Start menu by selecting Help Center/Step 1/Documentation.

4Manuals and online help files that may accompany your preinstalled software

Most of the manuals for preinstalled software are located on your hard disk drive as online help files. You can access the online help files from the Help menu in the specific application. A printed manual is available for some applications.

5Knowledge Database

Provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access the Sony Knowledge Database at: http://www.sony.com/pcsupport

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Contents Vaio Notebook User Guide Page Safety Information FCC Part Disposal of Lithium ION Battery Industry Canada Notice Page Page Contents Connecting Peripheral Devices Index Xii Welcome FeaturesVaio Notebook User Guide Unpacking Your Vaio NotebookManuals Recovery CDsSoftware CDs OtherPage Front Locating the Controls and ConnectorsLeft Locating the Controls and Connectors RightBack Bottom Connecting a Power Source Using the AC AdapterConnecting a Power Source To insert the battery pack Using Battery PowerConnecting a Power Source To charge the battery pack Battery Indicator MeaningBattery Indicator Light Status Meaning Vaio Notebook User Guide Connecting a Power Source To remove the battery pack Starting Your Computer Shutting Down Your Computer Shutting Down Your ComputerTo close the intercooler flap Closing the Front PanelRegistering Your Computer Registering Your ComputerJog Dial Control Vaio Action SetupGuide mode Vaio Action Setup Launcher modeUsing the Jog Dial Control Software that does not support the Jog Dial Control Vaio Action Setup Guide modeSoftware that supports the Jog Dial Control Action DescriptionInternal Timer Link InterfaceVaio Notebook User Guide Dialog box Using the Keyboard Using the KeyboardVaio Notebook User Guide Key Description Combination Function Combinations and Functions with the Windows KeyIndicators Indicator FunctionLight Off Combinations and Functions with the Fn Key Combinations FeatureVaio Notebook User Guide Combinations Function Feature Using the Touchpad Using the TouchpadTo Use as an External Drive Using the Floppy Disk DriveTo use as an internal drive Using the Floppy Disk DriveTo insert a diskette To remove a disketteTo remove the floppy disk drive Using the DVD-ROM Drive Using the DVD-ROM DriveTo insert a disc To play DVDs Close the tray by pushing it gentlyTo insert the DVD drive To remove the DVD-ROM driveTo insert a PC card Using PC CardsUsing PC Cards Vaio Notebook User Guide To remove a PC card Using Smart Connect Using Smart ConnectLink cables To use infrared communication with another computer Using Infrared Communication DevicesApproximately 15 degrees Infrared port Normal Mode Using Power Saving ModesSystem Idle Mode To activate System Idle modeSystem Hibernation Mode System Suspend ModeUsing Power Saving Modes To activate System Suspend modeTo insert a second battery pack Using a Second Battery PackTo remove the second battery pack Page Connecting Peripheral Devices Plug the other end into the wall jack Connecting a Phone LineConnecting the Mini Docking Station Connecting the Mini Docking StationBack Vaio Notebook User Guide Left Right Before connecting the Mini Docking StationDocking/FDD connector To remove the Mini Docking Station from your computer Release the left tab To connect a printer Connecting a Printer to the Mini Docking StationConnecting an External Mouse or Keyboard Connecting an External Mouse or KeyboardTo connect a floppy disk drive Connecting a Floppy Disk Drive to the Mini Docking StationConnecting AV Devices Connecting AV DevicesTo connect an MD deck or a CD player To connect a CD player, an active speaker, or an amplifier To connect a TV or a video deck To connect a Dolby Digital Decorder integrated deviceConnecting a Printer to Your Computer Before using the printerTo connect a printer Connecting a Printer to Your Computer To connect a computer display Connecting an External DisplayConnecting an External Display To connect a projector To select a displayPress Result To connect external speakers Connecting External SpeakersConnecting an External Microphone Connecting an External MicrophoneTo connect an external microphone Connecting an i.LINK-compatible Device Connecting a Universal Serial Bus USB Device Connecting a Universal Serial Bus USB DevicePage Getting Help Sony Fax-on-Demand Troubleshooting TroubleshootingMy computer does not start Vaio Notebook User Guide Can’t record on an MD using the Mini Docking Station Troubleshooting My LCD does not display anythingMy computer locks up My software program locks up or crashesCannot play a CD-ROM/DVD-ROM Pointer does not moveMy floppy disk drive cannot write to a diskette My modem does not work Troubleshooting My speakers have no soundMy microphone does not work Vaio Notebook User Guide My modem connection is slowMy mouse does not work My touchpad does not workMy computer does not shut down My touchpad interprets a single tap as a double-clickMy PC card is not working Sound of my computer’s fan is too loudVaio Notebook User Guide Cannot print Power ManagementUsing the System and Application Recovery CDs Using the System Recovery CDsUsing the System and Application Recovery CDs If your computer does not start from the Recovery CD Vaio Notebook User Guide To use the System Recovery CDsTo use the Application Recovery CDs Using the Application Recovery CDsChanging the Window design of Sony Software To replace a keycap Replacing a KeycapReplacing a Keycap Enter KeyTo remove a memory module Adding MemoryAdding Memory To install a memory module Tabs To view the system memory Adding MemorySpecifications Accessories Specifications ModelService Limited WarrantyDimensions BatteryWeight TemperatureIndex USB LCD Windows 98 Control Panel 41 Explorer 25 Find window Help 25 key Key combinations 25 Start button 15 taskbar 15