Sony PCG-XG19, PCG-XG18 Troubleshooting My LCD does not display anything, My computer locks up

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Troubleshooting

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My LCD does not display anything

Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer is on.

Check that the battery packs are inserted properly and that they are charged.

The computer may be in LCD (Video) Standby mode. Press any key to activate the display.

The display mode may be in external display mode. Press Fn while pressing F7 several times.

The screen image on my external display is not centered or sized properly

Use the controls on your external display to adjust the image. See the manual supplied with your display for more information.

My computer “locks up”

Try restarting the computer. On the Windows taskbar, click the Start button, click Shut Down, and then click Restart the computer.

If you cannot restart as described in the preceding step, you can restart the computer by pressing Ctrl+Alt+Delete.

If the previous step does not work, press the power button and hold it for at least four seconds. This turns off the power.

Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.

My software program “locks up” or crashes

Contact the software publisher or designated provider for technical support. See the Read Me First for a complete list of software contact phone numbers.

My DVD-ROM drive tray does not open

Make sure the computer is turned on.

Press the Eject button on the DVD-ROM drive.

If the Eject button does not work, you can open the tray by inserting a sharp, pointed object into the hole to the right of the Eject button.

I can’t record on an MD using the Mini Docking Station

Click the Start button and choose Programs, Media Bar, Mini Docking Station Setup. Confirm that “Enable Mini Docking Station” is checked.

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Contents Vaio Notebook User Guide Page Safety Information FCC Part Disposal of Lithium ION Battery Industry Canada Notice Page Page Contents Connecting Peripheral Devices Index Xii Welcome FeaturesVaio Notebook User Guide Unpacking Your Vaio NotebookManuals Recovery CDsSoftware CDs OtherPage Front Locating the Controls and ConnectorsLeft Right Locating the Controls and ConnectorsBack Bottom Using the AC Adapter Connecting a Power SourceConnecting a Power Source To insert the battery pack Using Battery PowerBattery Indicator Meaning Connecting a Power Source To charge the battery packBattery Indicator Light Status Meaning Vaio Notebook User Guide Connecting a Power Source To remove the battery pack Starting Your Computer Shutting Down Your Computer Shutting Down Your ComputerTo close the intercooler flap Closing the Front PanelRegistering Your Computer Registering Your ComputerJog Dial Control Vaio Action SetupGuide mode Vaio Action Setup Launcher modeUsing the Jog Dial Control Software that does not support the Jog Dial Control Vaio Action Setup Guide modeSoftware that supports the Jog Dial Control Action DescriptionLink Interface Internal TimerVaio Notebook User Guide Dialog box Using the Keyboard Using the KeyboardVaio Notebook User Guide Key Description Combination Function Combinations and Functions with the Windows KeyIndicator Function IndicatorsLight Off Combinations and Functions with the Fn Key Combinations FeatureVaio Notebook User Guide Combinations Function Feature Using the Touchpad Using the TouchpadTo Use as an External Drive Using the Floppy Disk DriveTo use as an internal drive Using the Floppy Disk DriveTo insert a diskette To remove a disketteTo remove the floppy disk drive Using the DVD-ROM Drive Using the DVD-ROM DriveTo insert a disc To play DVDs Close the tray by pushing it gentlyTo insert the DVD drive To remove the DVD-ROM driveTo insert a PC card Using PC CardsUsing PC Cards Vaio Notebook User Guide To remove a PC card Using Smart Connect Using Smart ConnectLink cables To use infrared communication with another computer Using Infrared Communication DevicesApproximately 15 degrees Infrared port Normal Mode Using Power Saving ModesSystem Idle Mode To activate System Idle modeSystem Hibernation Mode System Suspend ModeUsing Power Saving Modes To activate System Suspend modeTo insert a second battery pack Using a Second Battery PackTo remove the second battery pack Page Connecting Peripheral Devices Plug the other end into the wall jack Connecting a Phone LineConnecting the Mini Docking Station Connecting the Mini Docking StationBack Vaio Notebook User Guide Left Right Before connecting the Mini Docking StationDocking/FDD connector To remove the Mini Docking Station from your computer Release the left tab To connect a printer Connecting a Printer to the Mini Docking StationConnecting an External Mouse or Keyboard Connecting an External Mouse or KeyboardTo connect a floppy disk drive Connecting a Floppy Disk Drive to the Mini Docking StationConnecting AV Devices Connecting AV DevicesTo connect an MD deck or a CD player To connect a CD player, an active speaker, or an amplifier To connect a TV or a video deck To connect a Dolby Digital Decorder integrated deviceBefore using the printer Connecting a Printer to Your ComputerTo connect a printer Connecting a Printer to Your Computer To connect a computer display Connecting an External DisplayTo select a display Connecting an External Display To connect a projectorPress Result To connect external speakers Connecting External SpeakersConnecting an External Microphone Connecting an External MicrophoneTo connect an external microphone Connecting an i.LINK-compatible Device Connecting a Universal Serial Bus USB Device Connecting a Universal Serial Bus USB DevicePage Getting Help Sony Fax-on-Demand Troubleshooting TroubleshootingMy computer does not start Vaio Notebook User Guide Can’t record on an MD using the Mini Docking Station Troubleshooting My LCD does not display anythingMy computer locks up My software program locks up or crashesPointer does not move Cannot play a CD-ROM/DVD-ROMMy floppy disk drive cannot write to a diskette My modem does not work Troubleshooting My speakers have no soundMy microphone does not work Vaio Notebook User Guide My modem connection is slowMy mouse does not work My touchpad does not workMy computer does not shut down My touchpad interprets a single tap as a double-clickMy PC card is not working Sound of my computer’s fan is too loudVaio Notebook User Guide Cannot print Power ManagementUsing the System Recovery CDs Using the System and Application Recovery CDsUsing the System and Application Recovery CDs If your computer does not start from the Recovery CD Vaio Notebook User Guide To use the System Recovery CDsTo use the Application Recovery CDs Using the Application Recovery CDsChanging the Window design of Sony Software To replace a keycap Replacing a KeycapReplacing a Keycap Enter KeyTo remove a memory module Adding MemoryAdding Memory To install a memory module Tabs To view the system memory Adding MemorySpecifications Accessories Specifications ModelService Limited WarrantyDimensions BatteryWeight TemperatureIndex USB LCD Windows 98 Control Panel 41 Explorer 25 Find window Help 25 key Key combinations 25 Start button 15 taskbar 15