Apple Laptop manual If the screen suddenly goes black or your MacBook freezes

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ÂIf the problem persists, return the computer to its factory settings by disconnecting the power adapter, removing the battery, and holding down the power (®) button for at least 5 seconds.

ÂIf you recently installed additional memory, make sure that it is correctly installed and that it is compatible with your computer. See whether removing it and reinstalling the old memory allows the computer to start up (see page 35).

ÂPress the power (®) button and immediately hold down the Command (x), Option, P, and R keys simultaneously until you hear the startup sound a second time. This resets the parameter RAM (PRAM).

ÂIf you still can’t start up your MacBook, see “Learning More, Service, and Support” on page 52 for information about contacting Apple for service.

If the screen suddenly goes black or your MacBook freezes

Try restarting your MacBook.

1Unplug any devices that are connected to your MacBook, except the power adapter.

2Press the power (®) button to restart the system.

3Let the battery charge to at least 10 percent before plugging in any external devices and resuming your work.

To see how much the battery has charged, look at the Battery ( ) status icon in the menu bar.

The screen might also darken if you have energy saver features set for the battery.

Chapter 4 Problem, Meet Solution

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Contents Page Finder IMovie Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go What’s in the Box Setting Up Your MacBookAC plug MagSafe connector ¯ MagSafe power port AC power cord Gigabit Ethernet port 10/100/1000Base-T Ethernet cable Press the power button briefly to turn on your MacBook Configure your MacBook with Setup Assistant Customize the Mac OS X desktop and set preferences Putting Your MacBook to Sleep or Shutting It Down Putting Your MacBook to SleepTo put your MacBook to sleep, do one of the following Shutting Down Your MacBook To wake your MacBookTo shut down your MacBook, do one of the following Life with Your MacBook Basic Features of Your MacBook Built-in stereo speakers Keyboard Features of Your MacBook Brightness controls F1, F2 Ports on Your MacBook ¯ MagSafe power port Using the Trackpad and Keyboard Using the MacBook Battery Charging the Battery To get Mac Help Getting AnswersTo learn about See More InformationSearch for display port in Mac Help Page Boost Your Memory Boost Your Memory Remove the battery Installing Additional MemoryBoost Your Memory Install memory Levers Notches Insert this Replace the battery To check the computer’s memory Making Sure Your MacBook Recognizes the New MemoryProblem, Meet Solution Problems That Prevent You from Using Your MacBook If your MacBook doesn’t respond or the pointer doesn’t move To force an application to quit Problem, Meet Solution If your MacBook doesn’t turn on or start up If the screen suddenly goes black or your MacBook freezes If you forget your password Using Apple Hardware TestIf you have trouble ejecting a disc To use Apple Hardware TestTo use Network Diagnostics Problems with Your Internet ConnectionTo check PPP0E settings Turn the modem off and on to reset the modem hardwareCable Modem, DSL, and LAN Internet Connections PPPoE ConnectionsNetwork Connections Keeping Your Software Up to Date Problems with AirPort Extreme Wireless CommunicationReinstalling the Software That Came with Your MacBook Installing Mac OS X and ApplicationsTo check for updated software Online Resources Onscreen Help Learning More, Service, and SupportSystem Profiler AppleCare Service and SupportLocating Your Product Serial Number Last, but Not Least Last, but Not Least Important Safety InformationLast, but Not Least Last, but Not Least Laser Information for Optical Disc Drives Important Handling InformationLast, but Not Least Keyboard and Trackpad Understanding ErgonomicsChair External MouseBuilt-in Display Apple and the EnvironmentPage FCC Compliance Statement Regulatory Compliance InformationBluetooth Industry Canada Statement Energy Star Compliance Disposal and Recycling Information Taiwan European Union-Disposal Information Page Looking for Something? Index Looking for Something? See also problems turning on your MacBook 12 typing position