Apple MC024LL/A, MD385LL/A manual An Ounce of Prevention

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Occasionally, you might have problems while working with your MacBook Pro. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Help Center and on the MacBook Pro Support website at www.apple.com/support/macbookpro.

If you experience a problem working with your MacBook Pro, there’s usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need. Things to note include:

ÂÂ The applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of Mac OS X installed on your computer.

ÂÂ Any new software that you installed, especially software that added items to the System folder.

ÂÂ Any new hardware that you installed, such as additional memory or a peripheral.

An Ounce of Prevention

If you have a problem with your computer or software, having kept up-to-date Time Machine backups ensures that your data won’t be lost. If you make regular Time Machine backups, you can restore your software and all your data to exactly the way it was at the time of the backup. Even serious issues are of less concern when you safeguard your information with Time Machine.

52Chapter 4   Problem, Meet Solution

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Contents Were made for each other Welcome to your MacBook Pro OS X Lion Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go Setting Up Your MacBook Pro What’s in the BoxReady, Set Up, Go Connect to a wireless or wired network Power button Configure your MacBook Pro with Setup Assistant To set up your MacBook Pro Customize the Mac OS X desktop and set preferences Putting Your MacBook Pro to Sleep Putting Your MacBook Pro to Sleep or Shutting It DownTo put your MacBook Pro to sleep, do one of the following To wake your MacBook Pro Shutting Down Your MacBook ProTo shut down your MacBook Pro, do one of the following Page Life with Your MacBook Pro Basic Features of Your MacBook Pro Built-in stereo speakers Keyboard Features of Your MacBook Pro Brightness keys F1, F2 Ports on Your MacBook Pro ¯ MagSafe power port Using the Multi-Touch Trackpad Secondary-click zone Life with Your MacBook Pro Life with Your MacBook Pro Using the MacBook Pro Battery Getting Answers Charging the BatteryTo open Help Center More Information To learn about SeeInstructions, technical support Manuals for Apple products Page Boost Your MacBook Pro Boost Your MacBook Pro Replacing the Hard Disk Drive To replace the hard disk drive in your MacBook ProBoost Your MacBook Pro Boost Your MacBook Pro Using the pull tab, gently tilt up the drive Connector Boost Your MacBook Pro Boost Your MacBook Pro Long Short Installing Additional Memory To install memory in your MacBook ProNotches Boost Your MacBook Pro Follow the instructions for replacing the bottom case in on Making Sure Your MacBook Pro Recognizes the New Memory To check the computer’s memoryPage Problem, Meet Solution An Ounce of Prevention Problems That Prevent You from Using Your MacBook Pro To force an application to quitIf your MacBook Pro doesn’t turn on or start up Try restarting your MacBook Pro Repairing, Restoring, or Reinstalling Mac OS X Software If you have trouble ejecting a discProblem, Meet Solution To connect by using a Wi-Fi network Repairing a Disk with Disk UtilityTo open the Mac OS X Utilities application Restoring Information Using a Time Machine Backup Reinstalling Mac OS X and Apple ApplicationsRestoring Your Computer to Its Factory Settings Problems with Your Internet Connection Using Apple Hardware TestTo use Apple Hardware Test To use Network Diagnostics Cable Modem, DSL Modem, and LAN Internet ConnectionsTo check your Network preference settings PPPoE ConnectionsProblems with Wi-Fi Communication If you have trouble using Wi-Fi communicationTo check for updated software Keeping Your Software Up to DateOnline Resources Onscreen Help Learning More, Service, and SupportSystem Information AppleCare Service and Support Country Phone WebsiteLocating Your Product Serial Number Last, but Not Least Important Safety Information Last, but Not Least AC plug MagSafe power specifications Laser Information for Optical Disc Drives Important Handling Information Last, but Not Least Understanding Ergonomics Keyboard and TrackpadExternal Mouse ChairApple and the Environment Built-in DisplayRegulatory Compliance Information Bluetooth Europe-EU Declaration of Conformity Korea Warning Statements Japan Vcci Class B Statement China Battery Statement Taiwan Battery Statement Looking for Something? Index See also keys Keynote application 21 keys An application 53 your computer  Light  Simultaneously published in the United States and Canada