Acer 6492 Series, 6492G manual Troubleshooting tips, Error messages Corrective action

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Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 43.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages	Corrective action

CMOS battery bad	Contact your dealer or an authorized service center.

CMOS checksum error	Contact your dealer or an authorized service center.

Disk boot failure	Insert a system (bootable) disk into the floppy drive
	(A:), then press <Enter> to reboot.

Equipment	Press <F2> (during POST) to enter the BIOS utility,
configuration error	then press Exit in the BIOS utility to reboot.

Hard disk 0 error	Contact your dealer or an authorized service center.

Hard disk 0 extended	Contact your dealer or an authorized service center.
type error

I/O parity error	Contact your dealer or an authorized service center.

Keyboard error or no	Contact your dealer or an authorized service center.
keyboard connected

Keyboard interface	Contact your dealer or an authorized service center.
error

Memory size mismatch	Press <F2> (during POST) to enter the BIOS utility,
	then press Exit in the BIOS utility to reboot.

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Contents Users Guide TravelMate 6492 SeriesPage Information for your safety and comfort Safety instructionsTurning the product off before cleaning Using electrical power Product servicing Guidelines for safe battery usagePotentially explosive environments Replacing the battery packTelephone line safety Additional safety informationOperating environment Medical devicesPotentially explosive environments VehiclesMercury advisory Emergency calls Disposal instructionsTips and information for comfortable use Taking care of your vision Finding your comfort zoneDeveloping good work habits First things first Basic care and tips for using your computerYour guides Turning your computer on and offTaking care of your AC adapter Taking care of your computerTaking care of your battery pack Cleaning and servicingPlease refer to Frequently asked questions on Xvi Contents Frequently asked questions Using the system utilitiesBattery pack Taking your notebook PC with youTroubleshooting Power management Acer eRecovery ManagementRegulations and safety notices IndexPage Empowering Technology password Acer Empowering TechnologyAcer eNet Management Empowering Technology Using power plans Acer ePower ManagementTo create a new power plan To switch between power plansBattery status To delete a power planAcer ePresentation Management Acer eDataSecurity Management Acer eLock Management Empowering Technology Acer eRecovery Management Empowering Technology Acer eSettings Management Windows Mobility Center Your Acer notebook tour Front viewDescription See Indicators on page 24 for more details See FineTrack basics on page 26 for more detailsSee Easy-launch buttons on page 25 for more Icon Description Closed front view# Icon Description Left viewRight view Rear viewIcon Item Description Base view Platform SpecificationsDimensions Interface Options Function Description IndicatorsEasy-launch buttons Easy-launch button Default applicationFineTrack and FineTrack buttons FineTrack basicsFunction Left button Right button Touchpad basics TouchpadFunction Left button Right Main touchpad Center Button Desired access Num Lock on Num Lock off Using the keyboardLock keys and embedded numeric keypad Lock key DescriptionKeyDescription Windows keysHotkey Icon Function Description HotkeysEuro symbol Special keysUS dollar sign Ejecting the optical CD or DVD drive tray Using a computer security lock Audio Adjusting the volumeAcer TPM-based Bio-Protection for selected models Using the system utilitiesAcer GridVista dual-display compatible Launch Manager Norton Internet Security How do I check for viruses?Select Tasks & Scans Frequently asked questions Nothing appears on the screenImage is not full-screen Keyboard does not respond No audio is heard from the computerInfrared port does not work Printer does not workWant to set up my location to use the internal modem Requesting service International Travelers Warranty ITWBefore you call Battery pack Battery pack characteristicsMaximizing the batterys life Installing and removing the battery pack Charging the battery Checking the battery levelOptimising battery life Situation Recommended Action Battery-low warningDisconnecting from Acer ezDock II/II+ Disconnecting from the desktopTaking your notebook PC with you Moving aroundWhat to bring to meetings Taking the computer homeTraveling with the computer Setting up a home officeWhat to take with you Special considerationsWhat to bring with you Traveling internationally with the computerSpecial considerations Expanding through options Connectivity optionsFax/data modem Fast Infrared FIR Built-in network featureIeee 1394 port Universal Serial Bus USBPC Card slot Installing memoryInserting a PC Card Ejecting a PC CardPlaying DVD movies Using softwareRegion code Country or region Power managementCreate backup Acer eRecovery ManagementRestore and recovery Burn backup discTroubleshooting tips Error messagesError messages Corrective action English Regulations and safety notices FCC noticeOperation conditions Modem notices Remarque à lintention des utilisateurs canadiensDeclaration of Conformity for EU countries List of applicable countries TBREnglish Laser compliance statement LCD pixel statementMacrovision copyright protection notice Radio device regulatory notice General Article 3.1a Health and SafetyEuropean Union EU Article 3.1b EMCEnglish FCC RF safety requirement English LC1 Federal Communications Comission Declaration of ConformityAcer Computer Shanghai Limited Declaration of Conformity for CE MarkingLCD panel ergonomic specifications CD-ROM IndexEnglish