Brother HL-1030, 1240, 1250 service manual Intermittent Problem

Page 168

CHAPTER 6 TROUBLESHOOTING

(3)If you cannot make any of the connections in step (2), check the following:

a)Make sure the printer is turned on and on-line.

b)Verify that the cabling and network connection are good. If possible, try the print server on a different connection on the network. Also, print out a Configuration page to see if you can see any Network Statistics information.

c)Check to see if there is any LED activity.

The print server has three LEDs. These can be used to diagnose problems.

•L- LED (green): Link activity

This LED is on if there is a valid connection to the network (either 10BaseT or 100BaseTX). It is off if no network is detected.

•F-LED (orange): Fast Ethernet

This LED will be on if the print server is connected to a 100BaseTX Fast Ethernet network. It is off if the print server is connected to a 10BaseT network.

•A-LED (green): Transmission Activity

This LED will blink synchronized to the transmission or receive status.

(4)If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the hub. Also, if you have a hub or multi-port repeater, verify that the hub or repeater port is good by trying the print server on a different port.

(5)If you have a bridge or router located between the print server and host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow Brother print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the print server.

(6)If the job exits the queue but does not print, make sure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, make sure that the printer is not forced into PostScript mode.

9.2Intermittent Problem

If the print server and printer start up OK, but you intermittently have problems printing, check the following:

(1)If you can print small jobs but large graphics jobs are distorted or incomplete, make sure that you have adequate memory in your printer and the latest printer driver installed on your computer. The latest Brother printer drivers can be downloaded from www.brother.com.

(2)Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems.

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Contents Model HL-1030/1240/1250/1270N SM-PRN001Page Preface Table of Contents Theory of Operation Disassembly and RE-ASSEMBLY Periodic Maintenance TroubleshootingIndex Manufacturedk ManufacturedcIEC 825 220-240V Model only For Finland and SwedenSafety Information AchtungDefinitions of WARNINGS, Cautions and Notes Features High Resolution and Fast Print SpeedQuick Print Setup Versatile Paper HandlingEnhanced Memory Management Environment-FriendlyNetwork Feature for HL-1270N only Bar Code Print for HL-1250/1270N onlyIsbn UPC-A UPC-E EAN-8 Overview Front ViewRear View HL-1030/1240 HL-1250/1270NSpecifications PrintingDIB Functions CPUElectrical and Mechanical Network for HL-1270N only PaperFeedable paper General Paper cassette capacity Print deliveryPrint guaranteed area Printing AreaEffective printing area COM10 MonarchConditions Required for Installation Power SupplyEnvironment Unpacking Install the Printer For Windows UsersInstallation and Basic Operation Install the drum unit For Windows Users with No CD-ROM DriveLoad paper Print a testInstall the printer driver from floppy disk Connect the printer and the computerUsing the USB Interface for Windows 98 only Install the USB driverConnect the USB interface cable Installation and Basic Operation For Macintosh iMac and Power Macintosh with USB Users Only Set the PC printer portPaper Handling Load Paper into the Paper CassetteLoad Paper Manually Two Side Printing Manual Duplexing To print on both sides of the paper from the paper cassetteInstallation and Basic Operation Alarm Control Panel OperationDrum Ready DataAlarm LED Indications Data Toner LED IndicationsDrum LED Indications Other Control Features Sleep modeControl Panel Button Operations Operation DescriptionTest print mode Network Board Operation for HL-1270N only Preparing the BR-net BoardConnect the Ethernet cable Print configuration Factory default settingLED functions LED green Link activityGeneral Block Diagram ElectronicsHL-1250 RAM 4MBShows a general block diagram of the HL-1270N printer HL-1270NMain PCB Block Diagram USB I/O CPU Core Reset Circuit Main PCB Asic HL-1030/1240HL-1250/1270N Theory of Operation 2 ROM HL-1030/1240 Two 32 Mbits ROMs x 16 bit are fitted Flash ROM for HL-1270N only Dram HL-1030/1240Two 16M-bit DRAMs x 16 bits are used as the RAM Optional RAM HL-1250/1270N Optional serial I/O HL-1250 PCI bus HL-1270NReset circuit HL-1030/1240 Eeprom HL-1030/1240Engine I/O HL-1030/1240 Engine PCB BR-net PCB for HL-1270N onlyLow-voltage power supply High-voltage power supply GNDMechanics Overview of Printing MechanismPCB Paper Transfer Paper supplyPaper registration Sensors Paper ejectCover sensors a and B Drum Unit Toner CartridgePrint Process ChargingExposure stage Developing Transfer Fixing stageSafety Precautions TAPTITE, CUP SScrew Disassembly Flow PCBsDisassembly Procedure AC CordPaper Cassette Taptite, Torx pan M3x8 Disassembly and RE-ASSEMBLY Side guide L Side guide R Paper cassette Paper cassette Release lever extension spring Lock lever ➀ ➁ Network Board for HL-1270N only Front Cover Top Cover Main Cover Tray extension flap Main cover Laser Unit Drive Unit Main motor Assy Grease Molykote PG-662 1 rice-grain size Fixing Unit Fixing unit Main frame Concavity Remove the fixing unit cover from the fixing unit frame Halogen lamp Taptite, pan M3x10 Heat roller bearing Washer Heat roller gear Heat roller gear Heat roller bearing Embossment Heat roller cleaner Fixing unit frame Cleaner spring Hooks Thermistor Fixing unit frame Taptite, cup M3x12 Fixing unit frame First eject roller Idle gear PR2000057 26B Base Plate Ground wire Plastic chute Slit Main frame Main PCB Assy Lower Tray Relay PCB Assy for HL-1250/1270N onlyLow-Voltage Power Supply PCB Assy 30A Engine PCB Assy / High-Voltage Power Supply PCB Assy PCB AssyToner sensor light Panel PCB Assy Solenoid AssyClutch lever spring For paper feed roller Step Cassette guide L/F Taptite, cup M3x6 Fan Motor Assy Toner Sensor PCB Assy Light Emission Toner Sensor PCB Assy Light ReceptionPaper Pick-up Roller Assy Paper Feed Roller Assy Outer Chute 70aPacking Replacement Procedure Consumable PartsToner Cartridge Periodic Maintenance Periodical Replacement Parts AssyPeriodical Cleaning Cleaning the Printer ExteriorCleaning the Drum Unit Cleaning the Scanner Window Clean the Electrical TerminalsMtbf / Mttr Periodic Maintenance Introduction Initial CheckTroubleshooting Identify the Problem Printer does not print Printed page has a problemOperator Calls & Service Calls Service CallsLED Indication Error Remedy Operator CallsSee ‘M-11 Service B’ How the LEDs indicate an errorError Messages Error Messages in the Status MonitorError Message Remedy RAM Error NV-RAM ErrorMain Motor Error ErrorError Message Printouts Paper Problems Paper Loading ProblemsProblem Remedy Paper Jams Clearing jammed paperProblem Type of Jam Cause Remedy Causes & countermeasuresPaper Feeding Problems Double feedingWrinkles or creases User CheckSkew Curl or WaveSoftware Setting Problems Subsection 10.1 ‘Test PrintUnable to print from application software under DOS HL-1240/1250/1270N only Value or alphabet following ‘BR’ is a product ID No AC power supplied No DC power suppliedMalfunctions PCBMain motor does not rotate No paper suppliedInsufficient output from high-voltage power supply unit Fixing heater temperature failureBD failure Scanner failure Fuser failurePCB 24V DC? ROM error / D-RAM error / NV-RAM error Engine interface errorPCI BUS error HL-1270N only Image Defects Image Defect ExamplesTroubleshooting Image Defect LightDark Completely blank All black How to clean the pressure roller Dirt on the back of paperBlack and blurred vertical streaks Black and blurred horizontal stripes Black vertical streaks in a gray backgroundWhite vertical streaks White horizontal stripesFaulty registration Poor fixingImage distortion Faint printWhite spots Photosensitive drum Black spots Black bandGray background Hollow printDownward fogging of solid black Horizontal linesLight rain GhostToner specks Location of Grounding Contacts Drum unitPrinter body & Paper cassette Incorrect Printout Printer prints unexpectedly or it prints garbageFor HL-1250/1270N only User Check For connecting by RS-232C/422A on HL-1250 only User Check For DOS environment onlyNetwork Problem for HL-1270N only Installation ProblemIntermittent Problem TCP/IP Troubleshooting Unix TroubleshootingWindows NT/LAN Server TCP/IP Troubleshooting Windows 95/98 Peer to Peer Print LPR TroubleshootingInternet Print TCP/IP Troubleshooting Novell Netware Troubleshooting AppleTalk TroubleshootingWeb Browser Troubleshooting TCP/IP Apple TCP/IP Printing System 8.6 or laterInspection Mode Test Print ModeType of mode Function For the demo printerInspection Mode Type of inspectionFactory inspection mode AlarmDrum ReadyTroubleshooting Troubleshooting Appendix 1. Serial NO. Descriptions Biuk0 0 1 0 Appendix 2. Diameter / Circumference of Rollers Appendix 3. Print Speeds with Various Settings Media type setting All modelsMedia type setting HL-1240 demo model Appendix 4. HOW to Know Drum Unit Life & page Counter Print Configuration for HL-1240/1250/1270N onlyTest Print for HL-1030 only Fig. A-2How to Read the Drum Unit Life How to calculate drum unit lifeHow to Read the Page Counter How to Read the Maintenance Information Fig. A-4Fig. A-7 Appendix 5. HOW to USE the SELF-DIAGNOSTICS Tools Troubleshooting for Printer won’t printDiagnostics Fig. A-10If you click the OK button in , the dialog box below appears Printer Information Fig. A-13Appendix 6. Nvram Default Value Items DescriptionsAppendix 7. Paper Cassette Information for Europe only Fig. aAppendix 8. Connection Diagram, HL-1030/1240 Appendix 9. Connection Diagram, HL-1250 Appendix 10. Connection Diagram, HL-1270N Appendix 11. Main PCB Circuit Diagram, HL-1030/1240 1/2 Appendix 12. Main PCB Circuit Diagram, HL-1030/1240 2/2 Appendix 13. Main PCB Circuit Diagram, HL-1250/1270N 1/5 Appendix 14. Main PCB Circuit Diagram, HL-1250/1270N 2/5 Appendix 15. Main PCB Circuit Diagram, HL-1250/1270N 3/5 Appendix 16. Main PCB Circuit Diagram, HL-1250/1270N 4/5 Appendix 17. Main PCB Circuit Diagram, HL-1250/1270N 5/5 Appendix 18A. Engine PCB Circuit Diagram OLD Appendix 18B. Engine PCB Circuit Diagram NEW Appendix 19. Network Board Circuit Diagram, HL-1270N Low-voltage PS Circuit 110 Low-voltage PS Circuit 220 High-voltage PS Circuit CN1 CN2 DEV1 High-voltage power supply PCB / Engine PCB Electrode helical spring / ChuteIndex Electrical terminal 22,4-30 2-10, 4-4, A-16 1-4 Index Parts Reference List PL-PRN001REF.NO Code ’TY Description Symbol Remark B48K056 201AContents REF.NO Code QTY Description Symbol Remark Main Motor AssyTAPTITE, CUP S M3X6 Solenoid AssyFrame / Drive Unit Joint BearingConductor Bearing Paper Feeder Cleaner Roller Assy Cleaner SpringREF.NO Code QTY Description Remark Fixing UNIT, 115V SPFixing Unit Paper Indicator Paper Tray ASSY, LGL SPPressure Plate ASSY, LGL Pressure Plate SpringPaper Tray Assy 3 SP Pressure Roller HolderPaper Tray ASSY, LEG SP Paper Cassette Rear Cover TOP Cover10 UL9142001 1 Second Eject Roller Assy Model PlateCovers Main PCB ASSY, HL-1030 SP Main PCB ASSY, HL-1240 SPMain PCB ASSY, HL-1240 HEB SP Main PCB ASSY, HL-1240 PB SPHL-1030 HL-1240 HL-1250 HL-1270/1270N Engine PCB Assy A, 1240 SP Engine PCB Assy A, 1250 SPLOW-VOLTAGE PS ASSY, 115V SP LJ8330001 1 Protection TubeEngine PCB AC CORD, UL/CSA AC Cord ASSY, SAAAC Cord ASSY, SEV AC CORD, ChliHigh Voltage Power Supply PCB Setup GUIDE, FRA Setup GUIDE, GERSetup GUIDE, NL Setup GUIDE, NORAccessories Accessory Carton CARTON, HL-1030 EUCARTON, HL-1030 can CARTON, HL-1240 USPacking Materials Tool no Tool Name Remark Torx Screw DriverMolykote PG-662 ADD
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