Brother 1250, HL-1030, 1240 Incorrect Printout, Printer prints unexpectedly or it prints garbage

Page 164

CHAPTER 6 TROUBLESHOOTING

8.INCORRECT PRINTOUT

When the data is not printed correctly as it is seen on the PC screen, follow the procedures below in the event of a specific error.

P-1

The printer prints unexpectedly or it prints garbage.

User Check

(1)Check if the printer cable is not too long. It is recommended to use a parallel cable of less than 2 meters (6.6 feet) in length.

(2)Check that the printer cable is not damaged or broken. Check also that the printer cable is connected to the correct interface connectors of both the printer and PC.

(3)If an interface switching device is used, remove it and connect the computer directly to the printer and try again.

(4)Check that the appropriate printer driver is selected as ‘Set as Default’. Check also that the correct print port is set for the selected printer driver.

(5)Check that the printer is not connected to the same port which is also connected to a mass storage device or scanner. Remove all other devices and connect the port to the printer only. Turn off the printer status monitor in the device options tab in the printer driver.

(6)If the print port is set as an ECP port, change it to a normal port.

(7)Try printing the test page referring to Subsection 10.1 ‘Test Print Mode’ in this chapter.

(8)Try resetting the factory settings.

Possible cause

Step

Check

Result

Remedy

Failure inside

1

Is it possible to print the test

No

Identify the error type, then

the printer

 

page with the method of

 

refer to the specified section of

 

 

Subsection 10.1 ‘Test Print

 

this chapter.

 

 

Mode’ in this chapter?

 

 

 

 

 

 

 

Main PCB

2

Is it possible to print with

No

Replace the main PCB.

failure

 

another PC, printer cable and

 

 

 

 

RS-100M**?

 

 

 

 

 

 

 

RS-100M**

3

Is it possible to print with

No

Replace the RS-100M.

failure

 

another PC and cable?

 

 

 

 

 

 

 

 

 

 

Yes

This problem may appear

 

 

 

 

under the specified system

 

 

 

 

environment. Check the

 

 

 

 

environment which the user

 

 

 

 

used.

 

 

 

 

 

**NOTE:

Take Step 2 when using the RS-100M or take Step 3 only when this problem appears while using the RS-100M.

NOTE:

If the printer prints garbage or incorrect fonts, instruct the user to use the ‘Troubleshooting for Printer won’t print’ tool of the self-diagnostics tools. If the problem cannot be solved, instruct user to use the ‘Diagnostics’ tool described in the Appendix so that you can get a log file to investigate the cause of the problem. For details on the self-diagnostics tools, see APPENDIX 5 ‘HOW TO USE SELF-DIAGNOSTICS TOOLS’.

6-42

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Contents Model HL-1030/1240/1250/1270N SM-PRN001Page Preface Table of Contents Theory of Operation Disassembly and RE-ASSEMBLY Periodic Maintenance TroubleshootingIndex Manufacturedk ManufacturedcIEC 825 220-240V Model only For Finland and SwedenSafety Information AchtungDefinitions of WARNINGS, Cautions and Notes Features High Resolution and Fast Print SpeedQuick Print Setup Versatile Paper HandlingEnhanced Memory Management Environment-FriendlyIsbn UPC-A UPC-E EAN-8 Network Feature for HL-1270N onlyBar Code Print for HL-1250/1270N only Overview Front ViewRear View HL-1030/1240 HL-1250/1270NDIB SpecificationsPrinting Functions CPUElectrical and Mechanical Feedable paper Network for HL-1270N onlyPaper General Paper cassette capacity Print deliveryEffective printing area Print guaranteed areaPrinting Area COM10 MonarchEnvironment Conditions Required for InstallationPower Supply Unpacking Install the Printer For Windows UsersInstallation and Basic Operation Install the drum unit For Windows Users with No CD-ROM DriveLoad paper Print a testInstall the printer driver from floppy disk Connect the printer and the computerConnect the USB interface cable Using the USB Interface for Windows 98 onlyInstall the USB driver Installation and Basic Operation For Macintosh iMac and Power Macintosh with USB Users Only Set the PC printer portLoad Paper Manually Paper HandlingLoad Paper into the Paper Cassette Two Side Printing Manual Duplexing To print on both sides of the paper from the paper cassetteInstallation and Basic Operation Alarm Control Panel OperationDrum Ready DataDrum LED Indications Alarm LED IndicationsData Toner LED Indications Other Control Features Sleep modeControl Panel Button Operations Operation DescriptionTest print mode Connect the Ethernet cable Network Board Operation for HL-1270N onlyPreparing the BR-net Board Print configuration Factory default settingLED functions LED green Link activityGeneral Block Diagram ElectronicsHL-1250 RAM 4MBShows a general block diagram of the HL-1270N printer HL-1270NMain PCB Block Diagram USB I/O CPU Core Reset Circuit Main PCB Asic HL-1030/1240HL-1250/1270N Theory of Operation 2 ROM HL-1030/1240 Two 32 Mbits ROMs x 16 bit are fitted Flash ROM for HL-1270N only Dram HL-1030/1240Two 16M-bit DRAMs x 16 bits are used as the RAM Optional RAM HL-1250/1270N Optional serial I/O HL-1250 PCI bus HL-1270NReset circuit HL-1030/1240 Eeprom HL-1030/1240Engine I/O HL-1030/1240 Engine PCB BR-net PCB for HL-1270N onlyLow-voltage power supply High-voltage power supply GNDMechanics Overview of Printing MechanismPCB Paper registration Paper TransferPaper supply Cover sensors a and B SensorsPaper eject Drum Unit Toner CartridgeExposure stage Print ProcessCharging Developing Transfer Fixing stageScrew Safety PrecautionsTAPTITE, CUP S Disassembly Flow PCBsDisassembly Procedure AC CordPaper Cassette Taptite, Torx pan M3x8 Disassembly and RE-ASSEMBLY Side guide L Side guide R Paper cassette Paper cassette Release lever extension spring Lock lever ➀ ➁ Network Board for HL-1270N only Front Cover Top Cover Main Cover Tray extension flap Main cover Laser Unit Drive Unit Main motor Assy Grease Molykote PG-662 1 rice-grain size Fixing Unit Fixing unit Main frame Concavity Remove the fixing unit cover from the fixing unit frame Halogen lamp Taptite, pan M3x10 Heat roller bearing Washer Heat roller gear Heat roller gear Heat roller bearing Embossment Heat roller cleaner Fixing unit frame Cleaner spring Hooks Thermistor Fixing unit frame Taptite, cup M3x12 Fixing unit frame First eject roller Idle gear PR2000057 26B Base Plate Ground wire Plastic chute Slit Main frame Main PCB Assy Lower Tray Relay PCB Assy for HL-1250/1270N onlyLow-Voltage Power Supply PCB Assy 30A Engine PCB Assy / High-Voltage Power Supply PCB Assy PCB AssyToner sensor light Panel PCB Assy Solenoid AssyClutch lever spring For paper feed roller Step Cassette guide L/F Taptite, cup M3x6 Fan Motor Assy Toner Sensor PCB Assy Light Emission Toner Sensor PCB Assy Light ReceptionPaper Pick-up Roller Assy Paper Feed Roller Assy Outer Chute 70aPacking Replacement Procedure Consumable PartsToner Cartridge Periodic Maintenance Periodical Replacement Parts AssyCleaning the Drum Unit Periodical CleaningCleaning the Printer Exterior Cleaning the Scanner Window Clean the Electrical TerminalsMtbf / Mttr Periodic Maintenance Introduction Initial CheckTroubleshooting Identify the Problem Printer does not print Printed page has a problemOperator Calls & Service Calls Service CallsLED Indication Error Remedy Operator CallsSee ‘M-11 Service B’ How the LEDs indicate an errorError Message Remedy Error MessagesError Messages in the Status Monitor RAM Error NV-RAM ErrorMain Motor Error ErrorError Message Printouts Problem Remedy Paper ProblemsPaper Loading Problems Paper Jams Clearing jammed paperProblem Type of Jam Cause Remedy Causes & countermeasuresPaper Feeding Problems Double feedingWrinkles or creases User CheckSkew Curl or WaveSoftware Setting Problems Subsection 10.1 ‘Test PrintUnable to print from application software under DOS HL-1240/1250/1270N only Value or alphabet following ‘BR’ is a product ID No AC power supplied No DC power suppliedMalfunctions PCBMain motor does not rotate No paper suppliedBD failure Insufficient output from high-voltage power supply unitFixing heater temperature failure PCB 24V DC? Scanner failureFuser failure PCI BUS error HL-1270N only ROM error / D-RAM error / NV-RAM errorEngine interface error Image Defects Image Defect ExamplesTroubleshooting Image Defect LightDark Completely blank All black How to clean the pressure roller Dirt on the back of paperBlack and blurred vertical streaks Black and blurred horizontal stripes Black vertical streaks in a gray backgroundWhite vertical streaks White horizontal stripesFaulty registration Poor fixingImage distortion Faint printWhite spots Photosensitive drum Black spots Black bandGray background Hollow printDownward fogging of solid black Horizontal linesLight rain GhostToner specks Printer body & Paper cassette Location of Grounding ContactsDrum unit Incorrect Printout Printer prints unexpectedly or it prints garbageFor HL-1250/1270N only User Check For connecting by RS-232C/422A on HL-1250 only User Check For DOS environment onlyNetwork Problem for HL-1270N only Installation ProblemIntermittent Problem TCP/IP Troubleshooting Unix TroubleshootingWindows NT/LAN Server TCP/IP Troubleshooting Windows 95/98 Peer to Peer Print LPR TroubleshootingInternet Print TCP/IP Troubleshooting Novell Netware Troubleshooting AppleTalk TroubleshootingWeb Browser Troubleshooting TCP/IP Apple TCP/IP Printing System 8.6 or laterInspection Mode Test Print ModeType of mode Function For the demo printerInspection Mode Type of inspectionFactory inspection mode AlarmDrum ReadyTroubleshooting Troubleshooting Appendix 1. Serial NO. Descriptions Biuk0 0 1 0 Appendix 2. Diameter / Circumference of Rollers Media type setting HL-1240 demo model Appendix 3. Print Speeds with Various SettingsMedia type setting All models Appendix 4. HOW to Know Drum Unit Life & page Counter Print Configuration for HL-1240/1250/1270N onlyTest Print for HL-1030 only Fig. A-2How to Read the Drum Unit Life How to calculate drum unit lifeHow to Read the Page Counter How to Read the Maintenance Information Fig. A-4Fig. A-7 Appendix 5. HOW to USE the SELF-DIAGNOSTICS Tools Troubleshooting for Printer won’t printDiagnostics Fig. A-10If you click the OK button in , the dialog box below appears Printer Information Fig. A-13Appendix 6. Nvram Default Value Items DescriptionsAppendix 7. Paper Cassette Information for Europe only Fig. aAppendix 8. Connection Diagram, HL-1030/1240 Appendix 9. Connection Diagram, HL-1250 Appendix 10. Connection Diagram, HL-1270N Appendix 11. Main PCB Circuit Diagram, HL-1030/1240 1/2 Appendix 12. Main PCB Circuit Diagram, HL-1030/1240 2/2 Appendix 13. Main PCB Circuit Diagram, HL-1250/1270N 1/5 Appendix 14. Main PCB Circuit Diagram, HL-1250/1270N 2/5 Appendix 15. Main PCB Circuit Diagram, HL-1250/1270N 3/5 Appendix 16. Main PCB Circuit Diagram, HL-1250/1270N 4/5 Appendix 17. Main PCB Circuit Diagram, HL-1250/1270N 5/5 Appendix 18A. Engine PCB Circuit Diagram OLD Appendix 18B. Engine PCB Circuit Diagram NEW Appendix 19. Network Board Circuit Diagram, HL-1270N Low-voltage PS Circuit 110 Low-voltage PS Circuit 220 High-voltage PS Circuit CN1 CN2 DEV1 High-voltage power supply PCB / Engine PCB Electrode helical spring / ChuteIndex Electrical terminal 22,4-30 2-10, 4-4, A-16 1-4 Index Parts Reference List PL-PRN001REF.NO Code ’TY Description Symbol Remark B48K056 201AContents REF.NO Code QTY Description Symbol Remark Main Motor AssyTAPTITE, CUP S M3X6 Solenoid AssyFrame / Drive Unit Conductor Bearing JointBearing Paper Feeder Cleaner Roller Assy Cleaner SpringREF.NO Code QTY Description Remark Fixing UNIT, 115V SPFixing Unit Paper Indicator Paper Tray ASSY, LGL SPPressure Plate ASSY, LGL Pressure Plate SpringPaper Tray ASSY, LEG SP Paper Tray Assy 3 SPPressure Roller Holder Paper Cassette Rear Cover TOP Cover10 UL9142001 1 Second Eject Roller Assy Model PlateCovers Main PCB ASSY, HL-1030 SP Main PCB ASSY, HL-1240 SPMain PCB ASSY, HL-1240 HEB SP Main PCB ASSY, HL-1240 PB SPHL-1030 HL-1240 HL-1250 HL-1270/1270N Engine PCB Assy A, 1240 SP Engine PCB Assy A, 1250 SPLOW-VOLTAGE PS ASSY, 115V SP LJ8330001 1 Protection TubeEngine PCB AC CORD, UL/CSA AC Cord ASSY, SAAAC Cord ASSY, SEV AC CORD, ChliHigh Voltage Power Supply PCB Setup GUIDE, FRA Setup GUIDE, GERSetup GUIDE, NL Setup GUIDE, NORAccessories Accessory Carton CARTON, HL-1030 EUCARTON, HL-1030 can CARTON, HL-1240 USPacking Materials Molykote PG-662 ADD Tool no Tool Name RemarkTorx Screw Driver
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