Altec Lansing Speakers Troubleshooting & Solutions for XA3021 Issues

MASTER CONTROL

The knob on the wired controller is the master volume control for the speaker system. Turn the knob clockwise to increase the volume and counter-clockwise to decrease the volume.

SYSTEM SPECIFICATIONS

Total System Power:	40 Watts (20 Watts RMS)	SUBWOOFER
Frequency Response:	35 Hz – 18 kHz	Speaker Drivers: One 5.25" long-throw woofer
Signal to Noise Ratio @ 1 kHz input:	> 76 dB
		POWER REQUIREMENTS
Crossover Frequency:	150 Hz
		USA/Canada/and applicable	120 V AC @ 60 Hz
System THD (distortion):	< 0.2 % THD @ -10 dB full-
	scale input voltage	Latin American countries:
Input Impedance:	10k ohms
		Europe/United Kingdom;	230 V AC @ 50 Hz
SATELLITE AMPLIFIED SPEAKERS
		applicable Asian countries;
Drivers (per satellite): One 3" full-range driver		Argentina, Chile and Uruguay:
		ETL / cETL / CE / NOM / IRAM Approved

TROUBLESHOOTING TIPS

The answers to most setup and performance questions can be found in the Troubleshooting guide. You can also consult the FAQs in the customer support section of our Web site at www.alteclansing.com. If you still can’t find the information you need, please call our customer service team for assistance before returning the speakers to your retailer under their return policy.

Customer service is available 7 days a week for your convenience. Our business hours are:

Monday to Friday: 8:00 a.m. to 12:00 midnight EST

Saturday & Sunday: 9:00 a.m. to 5:00 p.m. EST

1-800-ALTEC-88 (1-800-258-3288) Email: csupport@alteclansing.com

For the most up-to-date information, be sure to check our Web site at

www.alteclansing.com.

© 2002 Altec Lansing Technologies, Inc.

Designed and engineered in the USA and manufactured in our ISO9002 certified factory. United States Patents 4429181 and 4625328 plus other patents pending.

TROUBLESHOOTING TIPS

SYMPTOM	POSSIBLE PROBLEM	SOLUTION
Can’t insert the	Some of the pins are bent.	Try to gently straighten the pins with tweezers or very small pliers. If this does
wired controller’s		not work, contact the Altec Lansing Consumer Support Department for further
DIN connector into		instructions.
the subwoofer.
No LEDs are lit.	Power isn’t turned on.	Press the Power button on the wired controller.
	Power adapter isn’t connected to the wall outlet and	Disconnect and then reconnect the power adapter to both the wall outlet and
	subwoofer.	the subwoofer.
	Surge protector (if used) isn’t powered on.	If the power adapter is plugged into a surge protector, make sure the surge
		protector is switched on.
	Wired controller isn’t connected to the subwoofer.	Connect the wired controller to the subwoofer.
	Wall outlet not functioning.	Plug another device into the same jack on the wall outlet to ensure the outlet is working.
Controller	DIN connector not inserted in subwoofer jack.	Verify that the grey-colored DIN connector is firmly inserted into the DIN
doesn’t work.		connector jack on the subwoofer.
		Ensure the pins are aligned between the plug and jack.
		Remember, the arrow should be facing up.
No sound from	Power isn’t turned on.	Verify that the subwoofer’s AC power cord is plugged into both the wall
one or more		outlet and subwoofer.
speakers.
		Verify that the Power button has been pressed and that an EQ LED is illuminated.
	Volume is set too low.	Turn the rotary knob to the right to raise the system master volume.
		Check volume level on the video gaming system or alternate audio source
		device, and set at mid-level.
	Audio cable isn’t connected to audio source.	Connect audio cable from the audio source. Check plug connections on both
		the subwoofer and audio source. Make sure these signal cables are inserted
		firmly into the correct jacks.
	Audio cable is connected to wrong output on audio	Make sure that a cable connects the output jacks on the audio source to the
	source.	input jacks on the XA3021’s subwoofer.
	Problem with audio source device.	Test the speakers with another audio source.
Crackling sound	Bad connection.	Check all cables. Make sure they are connected to the “line-out” or “audio-out”
from speakers.		jacks on your audio source device.
	Problem with your audio source device.	Test the speakers using another audio source (e.g., VCR, DVD, portable CD player,
		cassette player or FM radio).
Sound is distorted.	Volume level set too high.	Decrease the volume level on your XA3021’s wired controller or the volume level
		on your audio source (if possible.)
	Sound source is distorted.	Try a different sound source like a music CD.
Radio	Too close to a radio tower.	Move your speakers to see if the interference goes away. If not, you may be
interference.		able to purchase a shielded stereo cable from your local electronics shop.
No sound from	Subwoofer volume set too low.	Adjust the bass level on the wired digital controller or subwoofer.
subwoofer.
	Sound source has little low-frequency content.	Try a game, movie or song—anything with more prominent bass tones.
Low hum from	The AC in your house is at 60 cycles per second, which	Some low hum may be detected when your speaker system is powered on without
subwoofer.	is within the audio frequency of the subwoofer.	an audio source playing, or when the volume is set at an extremely low level.
Loud hum from	Bad connection.	If you are using a surge protector with your XA3021 speaker system,
subwoofer.		disconnect and plug the power adapter directly into an AC wall outlet.
		Move your cables. Check to ensure they are making a clear connection.
	Volume on your audio source device set too high.	Disconnect your stereo cable from the audio source. If the loud hum goes
		away, lower the volume on the audio source.
Not enough bass	Bass setting is too low.	Adjust the bass level on the wired digital controller or subwoofer.
from subwoofer.
	Bad connection.	Verify that all cables are connected properly and are making a clear connection.
Too much bass	Bass setting is too high.	Decrease the bass level on the wired digital controller or subwoofer.
from subwoofer.
Distorted	Subwoofer too close to monitor/TV.	Because the subwoofer IS NOT magnetically shielded, it may cause distortion if it
monitor/TV.		is placed too close to your monitor/TV. Move the subwoofer so it’s at least 2 feet
		from your monitor/TV.

3 4