FaxPress Support Agreement
FaxPress Support Agreement
Subject to Castelle's Terms and Conditions, upon Castelle's receipt of a completed
Standard Support includes the following:
Hardware Warranty
A defective Product will be repaired and returned to you at no cost, including labor, parts and one way shipping within one year from original date of registration. Under the warranty terms, you must contact Castelle's Techni- cal Support for a diagnosis before returning it for repair. A Pay Per Incidence (“PPI”) may apply. Technical Sup- port can be reached by phone at (408)
Software Support
Castelle offers, at no additional cost, new software releases within 60 days of the original equipment registration date. You can download minor software updates from the Castelle Web site.
Technical Support
Technical support is offered free of charge for sixty (60) days from the original registration date, via telephone, fax and email Monday to Friday, 6am to 5PM (PST), excluding Castelle holidays.
Castelle's Customer Services Web Site
Castelle's Customer Services Web site offers 24/7 and unlimited free access to useful
The following additional options are available for a fee for support of Castelle Products:
1.Extended Support Services
You must purchase an Extended Support Agreement in order to receive the benefits listed below. The dura- tion of the Extended Support is twelve (12) months from the date of purchase of the agreement. Extended Support is available to you at the time of original equipment purchase or anytime thereafter. Please contact Castelle's Sales Department at
Hardware Warrenty
A functionally equivalent replacement of the Product will be sent to you within one business day, free of charge, after a Castelle technician has diagnosed that a replacement unit is needed. Castelle will make com- mercially reasonable efforts to meet this goal. A purchase order or credit card is needed as collateral to cover the cost of the Advance Swap. You are responsible for
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