Alcatel-Lucent Digital Home Care Solution manual Key Features and Benefits

Key Features and Benefits

The Alcatel-Lucent Digital Home Care solution, as illustrated in Table 1, helps you accelerate revenue generation from innovative triple-play and high-speed Internet access (HSIA) services, achieve important operational savings and keep customers satisfied, ensuring higher customer retention.

Table 1. Meeting Your Challenges

S E R V I C E P R O V I D E R N E E D A L C AT E L - L U C E N T S O L U T I O N B E N E F I T S

1.Reduce costly, time-consuming customer support throughout service lifecycle.

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2.Increase service profitability and maximize customer service by reducing the number of support calls.

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3.Provide comprehensive triple-play management by handling both the home network and the access loop.

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4.Maintain open choice and strategic direction for CPE.

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•Zero-touch provisioning and self-installation enable automatic configuration as soon as the end user connects the device.

•Diagnosis and problem resolution can be achieved quickly on both the home network and customer DSL access line.

•Policy-based management for mass operations allows you to define rules that will trigger operations (e.g., firmware updates) on a specific set of devices.

•Motive customer self-management modules allow end users to solve problems on their own by following simple, clear instructions.

•Solution determines service eligibility of each line, avoiding further complex and costly support and repair operations.

Troubleshooting operations can be handled quickly, easily and accurately.

•DSL Forum TR-69 compliance enables management of any compliant CPE.

•Broad interoperability tests are performed to guarantee networking with major CPE available on the market.

•Control OPEX by keeping operational staff at reasonable levels.

•Increase help-desk staff efficiency and avoid unmanageable workload.

•Increase customer satisfaction through better service quality and better customer experience.

•Slash customer support costs.

•Increase ability to support even the largest customer base.

•Enhance customer satisfaction by solving nearly any problem instantly with 24x7 on-line support and problem resolution capability.

•Resolve problems quickly and reduce operating costs throughout the triple-play service network.

•Maintain independence from CPE vendors, increasing the freedom of selection and future service evolution.

•Maintain negotiating power for lower CPE prices.

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