How Does the Solution Work?
Covers All Stages of Service Deployment
The Alcatel-Lucent Digital Home Care solution is brought to the market through a partnership between Alcatel-Lucent and Motive. The solution combines the Alcatel-Lucent 5580 Home Network Manager (HNM) for the management of home devices, the Alcatel-Lucent 5530 Network Analyzer (NA) for access-loop management and Motive’s FAST™ (Fully Automated Service Technology) solutions for high-speed data, home networking and IPTV. This unique blend helps you handle all fulfillment and assurance processes, from the access loop to user homes through advanced customer- support capabilities.
The Alcatel-Lucent Digital Home Care solution manages all configuration and settings required at the network, service or application level.
The solution applies to the broad range of services delivered to customer homes through the broadband or triple-play infrastructure, including:
•Video (IPTV, video on demand [VoD])
•Voice (voice over IP [VoIP])
•Internet access (web browsing, e-mail)
•Security (firewall, parental control)
• On-line gaming
Provides a high degree of automation for home mass operations
The Alcatel-Lucent Digital Home Care solution has been engineered to meet the challenge of managing large numbers of customer homes. It enables your home-network management to be performed centrally and applied in a granular, or grouped, mode when mass operations are required. These options are especially useful for configuration updates, device-firmware updates, such as bug fixes or new service rollouts, or inventory purposes. A proactive management engine enables you to capture rules and conditions, triggering commands appropriately when conditions are met and ensuring that the right course of action is taken when problems occur.
Alcatel-Lucent Digital Home Care Solution 7