Alcatel-Lucent manual Alcatel-Lucent Digital Home Care Solution

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You are eager to deploy triple-play services and generate revenues from innovative services such as IP television (IPTV). But to make triple-play deployment a success, you need to create a compelling customer experience while solving your own operational challenges and maintaining reasonable OPEX.

The Alcatel-Lucent Digital Home Care solution is a comprehensive solution that solves the challenge of managing home networks, triple-play services and customer-support interactions. It cares for all stages of services deployment and provides a high degree of automation, advanced troubleshooting and customer self-management. The solution is designed to help you maintain reasonable OPEX while delivering a better experience for both you and your end users.

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Contents Alcatel-Lucent Digital Home Care Solution Alcatel-Lucent Digital Home Care Solution Customer Challenge AT D O C O N S U M E R S W a N T ?Alcatel-Lucent Solution OT I V E AT a G L a N C EFewer Help Desk Calls Responding to ChallengesLess Costly Operations Key Features and Benefits R V I C E P R O V I D E R N E E DHow Does the Solution Work? Covers All Stages of Service DeploymentEnables Effective Customer Support Supports Advanced Customer Self-careStandards-Based Vendor-Agnostic Solution Easily Integrates into Your OSS EnvironmentWorld-Leading Partner Alcatel-Lucent Digital Home Care Solution