D-Link DWA-54 manual Contacting Technical Support, Phone Support

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Appendix D - Contacting Technical Support

Contacting Technical Support

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product. U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

•Model number of the product (e.g. DWA-542)

•Hardware Revision (located on the label on the adapter (e.g. rev A1))

•Serial Number (s/n number located on the label on the adapter).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:	For customers within Canada:
Phone Support:	Phone Support:
(877) 453-5465	(800) 361-5265
24 hours a day, seven days a week.	Monday to Friday 7:30am to 9:00pm EST
Internet Support:	Internet Support:
http://support.dlink.com	http://support.dlink.ca
support@dlink.com	email:support@dlink.ca

D-Link DWA-542 User Manual

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Contents Page Table of Contents ProductPackageOverviewContents Introduction Features Wlan LED Hardware OverviewRemove Existing Installations InstallationGetting Started Disable Disable Other Wireless AdaptersProperties Installation Wireless Installation Considerations Click Install Drivers Adapter InstallationInstallation Click Continue Anyway Installation Link Wireless Connection Manager ConfigurationDouble-click the Wireless Connection Wireless Networks New Button Modify Delete Active My Wireless NetworksAdd Profile Modify Profile Support About Windows XP Configuration Utility Disabling The Windows XP Utility Choose a Wireless Network window click ChangeConfiguration What is WEP? Wireless SecurityWhat is WPA? Using the D-Link Wireless Connection Manager Configure WEPSelect WEP under Set Security Option Using the Windows XP Utility Wireless Security Configure WPA/WPA2 Passphrase Select WPA/WPA2 Passphrase under Set Security Option Configure WPA/WPA2 Passphrase Wireless Security Configure WPA/WPA2 Troubleshooting Right-click on D-Link DWA-542 Wireless Desktop Adapter DWA-542 Power and Link lights are not on Cannot connect to the access point or the wireless routerForgot my encryption key Uncheck Hide extension for known file types click on Apply Computer does not recognize the DWA-542 Wireless AdapterHow can I troubleshoot distance issues using the DWA-542? Wireless Basics Wireless Local Area Network Wlan What is Wireless?Home Wireless Personal Area Network WpanSmall Office and Home Office Eliminate Interference Centralize your router or Access PointSecurity Wireless ModesCheck your IP address Networking BasicsStep Highlight Internet Protocol TCP/IP and click Properties StepSecurity Technical SpecificationsPhone Support Contacting Technical SupportLimited Warranty WarrantyNon-Applicability of Warranty Limited Software WarrantyDisclaimer of Other Warranties What Is Not CoveredGoverning Law Limitation of LiabilityTrademarks Copyright StatementFCC Statement CE Mark WarningIC statement Industry Canada NoticeIC Radiation Exposure Statement Registration