Problem: “When attempting to install the USB drivers with Windows 98
or Windows 98SE, I receive this error message: Device not installed at this time. Driver not found.” (continued)
8Click Remove.
9Click Refresh. The Add New Hardware Wizard screen appears, displaying the device name USB Composite Device. After you install the correct
driver, Windows displays the name
10 Follow the
Problem: “All of the LEDs on the front of my cable modem look right, but I cannot access the Internet.”
1If the Power, Cable, Status, and Eth LEDs are lit and not blinking the cable modem is operating properly. Try shutting down the computer and then turning it back on. This will cause the computer to
2Power cycle the cable modem by removing the power adapter from its outlet and then plugging it back into the outlet. Wait several minutes for the cable modem to
3Verify that you have installed TCP/IP properly (for Windows 95, 98SE, and Me: winipcfg; for Windows 2000: ipconfig), and that the TCP/IP parameters provided by your local cable provider are correct for your computer.
4If you are using a cable line splitter so that you can connect the cable modem and a television to the same outlet:
a Try removing the splitter and reconnecting the cables so that the cable modem is connected directly to the cable wall jack.
b Wait several minutes, then try accessing the Internet.
Problem:“The power on my cable modem goes on and off sporadically.”
You might be using the wrong power adapter. Check that the power adapter you are using is the one that came with the cable modem.
CAUTION! You must use the 12VDC/1.0A power adapter that comes with the DCM- 202 cable modem. Using the wrong power adapter can damage the cable modem.
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