D-Link DWA-55 manual Contacting Technical Support, Phone Support

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Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

•Model number of the product (e.g. DWA-552)

•Hardware Revision (located on the label on the adapter (e.g. rev A1))

•Serial Number (s/n number located on the label on the adapter).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:	For customers within Canada:
Phone Support:	Phone Support:
(877) 453-5465	(800) 361-5265
24 hours a day, seven days a week.	Monday to Friday 7:30am to 9:00pm EST
Internet Support:	Internet Support:
http://support.dlink.com	http://support.dlink.ca

D-Link DWA-552 User Manual

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Contents Page Table of Contents ProductPackageOverviewContents Introduction Features LEDs Hardware OverviewRemove Existing Installations InstallationGetting Started Disable Other Wireless Adapters Installation Wireless Installation Considerations Click Install Drivers Adapter InstallationInstallation Click Continue Anyway Installation Link Wireless Connection Manager ConfigurationDouble-click the Wireless Connection Ssid MAC Wireless NetworksNew Button Modify Delete Activate My Wireless NetworksAdd Profile Modify Profile Support About Windows XP Configuration Utility Disabling The Windows XP Utility Choose a Wireless Network window click Change AdvancedConfiguration What is WEP? Wireless SecurityWhat is WPA? Using the D-Link Wireless Connection Manager Configure WEPSelect WEP under Set Security Option Using the Windows XP Utility Wireless Security Configure WPA/WPA2 Passphrase Select WPA/WPA2 Passphrase under Set Security Option Configure WPA/WPA2 Passphrase Wireless Security Configure WPA/WPA2 Troubleshooting Right-click on D-Link DWA-552 Wireless Desktop Adapter DWA-552 Power and Link lights are not on Cannot connect to the access point or the wireless routerForgot my encryption key Uncheck Hide extension for known file types click on Apply Computer does not recognize the DWA-552 Wireless AdapterHow can I troubleshoot distance issues using the DWA-552? Wireless Basics Wireless Local Area Network Wlan What is Wireless?Home Wireless Personal Area Network WpanSmall Office and Home Office Eliminate Interference Centralize your router or Access PointSecurity Wireless Modes Check your IP address Networking BasicsStep Highlight Internet Protocol TCP/IP and click Properties StepDimensions Technical SpecificationsPhone Support Contacting Technical SupportLimited Warranty WarrantyNon-Applicability of Warranty Limited Software WarrantyDisclaimer of Other Warranties What Is Not CoveredGoverning Law Limitation of LiabilityTrademarks Copyright StatementFCC Statement CE Mark WarningFCC Radiation Exposure Statement Industry Canada Notice Radiation Exposure StatementRegistration