Motorola SBV5121 manual Double-clickNetwork adapters

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Troubleshooting

Glossary License

6Click the Hardware tab to display the Hardware page:

7Click Device Manager to display the Device Manager window:

Although your VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

8Double-clickNetwork adapters.

9Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall.

10Close the Device Manager window and Control Panel windows.

11Perform “Running the Motorola USB Driver Removal Utility” on page 43.

SBV5121 VoIP Cable Modem User Guide

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Contents User Guide SBV5121 VoIP Cable Modem Safety and Regulatory Information Caring for the Environment by Recycling Recycling your Motorola EquipmentCanada Industry Canada IC Important VoIP Service InformationFCC Compliance Class B Digital Device Models Standards FCC Declaration of ConformityInternational Declaration of Conformity Introduction Installation Troubleshooting Glossary License Contents Software License SBV5121 Cable Modem SBV5121 VoIP Telephone ServiceIntroduction Telephone Features Supported by the SBV5121 Top and Front Panel Rear Panel ResetBefore You Begin +12VDCPrecautions Always make the wall connection firstSigning Up for Service USB Connection Computer System RequirementsEthernet Card Installation and Configuration Cabling and Startup for a Single UserEither/or Setting Up a USB Driver Either/orSetting Up a USB Driver in Windows 98 Second Edition Introduction Installation Troubleshooting Glossary License Select The updated driver... and click Next Modem for information about obtaining warranty service Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Introduction Installation Troubleshooting Glossary License Click Obtain an IP address automatically Configuring TCP/IP in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Verifying the IP Address Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Cabling for Multiple Users Ethernet and USBEthernet Troubleshooting Problem Possible SolutionsReceive Front-Panel Lights and Error ConditionsPower Send OnlineIntroduction Installation Troubleshooting Glossary License Click Settings Removing the USB Driver from WindowsDouble-clickNetwork Adapters Removing the USB Driver from Windows XP Introduction Installation Troubleshooting Glossary License Double-clickNetwork adapters Installation Troubleshooting Glossary License Re-install the USB driver following one Frequently Asked Questions Contact UsWhat do I do if my VoIP cable modem stops working? Do I need to change my Internet service provider ISP?What type of technical support is available? Glossary VoIP You may not Software LicenseYou may Visit our website at
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