Motorola SB5102 manual Troubleshooting, Green Power light is off

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Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ Glossary License

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try one of:

•

•

Unplugging and plugging in the cable modem power cord to restart the cable modem

Pressing the reset button on the rear panel

Restarting or resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in “Front-Panel Lights and Error Conditions” on page 32.

Problem	Possible Solutions
Green POWER light is off	Check that the power cord is properly plugged into the electrical outlet and the cable modem.
	Check that the electrical outlet is working.

SB5102 Cable Modem User Guide

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Contents SB5102 Cable Modem User Guide Safety and Regulatory Information Recycling your Motorola Equipment Caring for the Environment by RecyclingCanada Industry Canada IC SB5102 Cable Modem User Guide Contents Viii Faster IntroductionFront Panel Key Item Description Rear PanelBefore You Begin AC connector 10/100Base-T Ethernet cableAlways make the wall connection first PrecautionsSigning Up for Service Ethernet Card Computer System RequirementsInstallation and Configuration Overview Cabling and Startup for a Single User Cabling and Startup for a Single User Configuring TCP/IP SB5102 Cable Modem User Guide SB5102 Cable Modem User Guide Click Obtain an IP address automatically Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Verifying the IP Address SB5102 Cable Modem User Guide Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Cabling for Multiple Users Green Power light is off TroubleshootingCannot send or receive data Front-Panel Lights and Error Conditions If you own your SB5102 cable modem Contact UsWhat is high-speed cable Internet access? Frequently Asked QuestionsDo I need to change my Internet service provider ISP? Glossary MHz MAC addressRJ-45 SplitterSB5102 Cable Modem Software LicenseGovernment Restricted Rights Visit our website at