Motorola manual Contact Us, If you own your SB5102 cable modem

Page 40

Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary License

Contact Us

For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SB5102 cable modem.

In the United States and Canada, if you need assistance while working with the SB5102 cable modem and related equipment supplied by Motorola:

If you rent or lease your SB5102 cable modem

If you own your SB5102 cable modem

Contact your cable service provider.

Call 1-877-466-8646for technical and warranty support. Support is available 24 hours a day, seven days a week.

For answers to typical questions, see “Frequently Asked Questions” on page 34.

For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/.

SB5102 Cable Modem User Guide

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Contents SB5102 Cable Modem User Guide Safety and Regulatory Information Caring for the Environment by Recycling Recycling your Motorola EquipmentCanada Industry Canada IC SB5102 Cable Modem User Guide Contents Viii Introduction FasterFront Panel Rear Panel Key Item DescriptionAC connector 10/100Base-T Ethernet cable Before You BeginPrecautions Always make the wall connection firstSigning Up for Service Computer System Requirements Ethernet CardInstallation and Configuration Overview Cabling and Startup for a Single User Cabling and Startup for a Single User Configuring TCP/IP SB5102 Cable Modem User Guide SB5102 Cable Modem User Guide Click Obtain an IP address automatically Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Verifying the IP Address SB5102 Cable Modem User Guide Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Cabling for Multiple Users Troubleshooting Green Power light is offCannot send or receive data Front-Panel Lights and Error Conditions Contact Us If you own your SB5102 cable modemFrequently Asked Questions What is high-speed cable Internet access?Do I need to change my Internet service provider ISP? Glossary MAC address MHzRJ-45 SplitterSoftware License SB5102 Cable ModemGovernment Restricted Rights Visit our website at