Troubleshooting, Confirming Device Installation

Troubleshooting

Confirming Device Installation

1With your PC Card installed in the computer, double-click the My Computer icon. If you are running Windows XP, click Start > Control Panel and go to step 3.

2Double-click the Control Panel icon.

3Double-click the System icon. The System Properties window appears, detailing your system setup.

4Click the Device Manager tab. A list of devices appears, arranged by type. If you are using Windows XP or 2000, click the Hardware tab and click Device Manager.

5Double-clickNetwork Adapters. Select: 3Com 3CRPAG175 Wireless LAN PC Card

6Double-click the entry to display a description of the current status. The device status should indicate "This device is working properly."

7Close the windows you have opened until you return to the desktop.

Diagnosing Problems

If you have difficulty using the Wireless LAN PC Card, try the solutions in the following table. If you continue to experience difficulty, see the sections, "Removing Your Wireless LAN PC Card" and "Updating the Wireless LAN PC Card driver.

Problem	Solutions

Wireless LAN PC Card LED is off	Make sure the PC Card is properly inserted in the slot and that the XJACK antenna is fully
	extended. Confirm device installations as described above.
	Check the Wireless LAN PC Card icon in the Windows Device Manager and make sure the
	PC Card type can be recognized.

Wireless LAN PC Card installs as an	Remove the unknown device and repeat the installation procedure. Make sure you insert the
unknown device	3Com CD and run the setup. Then inserting the PC Card when requested.

The Windows Add Hardware Wizard	You may have had no CD or the wrong CD inserted in the drive, or the 3Com CD may not
was unable to locate the Wireless LAN	have been ready when the wizard looked for the drivers.
PC Card drivers.

Installation program does not finish or	Use the Device Manager to resolve resource conflicts that may exist. Select System from the
the driver fails to load	Control Panel, and then click the Device Manager tab.

Network association is intermittent.	Make sure the XJACK antenna is fully extended. Try reorienting your laptop. For best use of
	the antenna:
	■ Keep the area around the antenna clear from materials that could block radio
	transmission, such as metal objects, electronic devices, and cordless telephones.
	■ If the signal is weak, change the direction of your laptop slightly.
	■ If necessary, move your computer a few inches to find a better signal.

Computer operating system does not	Make sure the PC Card is properly inserted in the slot and PCMCIA support is installed. Check
recognize the card	whether another card is already in use. Windows XP, 2000, Me, and 98 SE: Check whether
	the computer has a Plug-and-Play BIOS. Visit www.3com.com to download the latest drivers.
	Refer to the Updating the Wireless LAN PC Card Driver section below.