3Com 3CRSHEW696 Troubleshooting, Diagnosing Problems, Wireless LAN USB Adapter LED Indicators

Problem

Solutions

Wireless LAN USB Adapter LED is off

Make sure the USB connections are seated firmly on both the computer connection and the

connection to the 3Com USB Wireless Adapter device.

Check the Wireless LAN Adapter icon in the Windows control panel and make sure the adapter

type can be recognized.

Wireless LAN USB Adapter installs as

Remove the unknown device and repeat the installation procedure. Make sure you insert the

an unknown device

3Com CD when the installation calls for it and that you wait for it to come up to speed in

the drive.

The Windows Add Hardware Wizard was unable to locate the Wireless LAN USB Adapter

drivers. You may have had no CD or the wrong CD inserted in the drive, or the 3Com CD may

not have been ready when the wizard looked for the drivers.

Installation program does not finish

Use the Device Manager to resolve resource conflicts that may exist. Select System from the

or the driver fails to load

Control Panel, and then click the Device Manager tab.

Network association is intermittent

Make sure the antenna is extended. Try reorienting the antenna. For best use of the antenna:

■ Keep the area around the antenna clear from materials that could block radio transmission,

such as metal objects, electronic devices, and cordless telephones.

■ If the signal is weak, change the direction of the antenna slightly.

■ If necessary, move the 3Com USB Adapter device to find a better signal.

No network association exists when

Log out and log in again, or restart the computer to restore the connections.

the computer becomes active again

after being in sleep mode or after the

Wireless LAN PC Card is removed and

reinserted

Condition

Description

PWR

Indicates the Wireless LAN USB Adapter is receiving power.

LNK

Indicates data transfer is taking place.