Asus CM6870 user manual Troubleshooting

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Chapter 7

Troubleshooting

Troubleshooting

This chapter presents some problems you might encounter and the possible solutions.

?My computer cannot be powered on and the power LED on the front panel does not light up.

Check if your computer is properly connected.

Check if the wall outlet is functioning.

Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON in Chapter 1.

?My computer hangs.

Do the following to close the programs that are not responding:

1.Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then click Start Task Manager.

2.Under Task Manager in the Processes tab, select the program that is not responding, then click End Task.

If the keyboard is not responding. Press and hold the Power button on the top of your chassis until the computer shuts down. Then press the Power button to turn it on.

?I cannot connect to a wireless network using the ASUS WLAN Card (on selected models only)?

Ensure that you enter the correct network security key for the wireless network you want to connect to.

Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on the top of your computer chassis for the best wireless performance.

?The arrow keys on the number key pad are not working.

Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad.

ENGLISH

ASUS CM6870

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Contents Asus Essentio Desktop PC E7589 Third Edition August Contents Chapter Troubleshooting Chapter Using the utilitiesTroubleshooting Asus contact information Asus AI Suite Asus Smart Cooling System optionalFederal Communications Commission Statement Asus Recycling/Takeback ServicesCanadian Department of Communications Statement IC Canadian Compliance StatementRF Equipment Notices Safety information Asus websites Asus Local Technical Support Where to find more informationConventions used in this guide Package contents Front panel WelcomeGetting to know your computer English Rear panel Power connector. Plug the power cord to this connectorMicrophone port pink. This port connects to a microphone Audio 2, 4, 6, or 8-channel configurationAir vents. These vents allow air ventilation LAN port LED indicationsConnecting an external monitor Setting up your computerUsing the Asus Graphics Card on selected models only To connect an external monitor using the Asus Graphics CardConnect your monitor to the onboard display output port Using the onboard display output portsConnecting the power cord Connecting a USB keyboard and a USB mouseWait until the operating system loads automatically Turning your computer onTo turn your computer on English To start for the first time Starting for the first timeWindows apps Using the Windows UIStart screen Hotspots on a running app Hotspots on the Start screen HotspotsWith Windows apps From a running app screenFrom the Start screen Launching apps Working with Windows appsCustomizing apps Resizing appsPinning an app on the Start screen Accessing the All Apps screenLaunching the All Apps screen Launching the Charm bar Charm barInside the Charm bar To use Snap Snap featureUsing Snap Other keyboard shortcuts To turn your Desktop PC OFF Turning your Desktop PC OFFPutting your Desktop PC to sleep Quickly enter the Bios Entering the Bios SetupTo connect a USB storage device Connecting a USB storage deviceInsert the USB storage device to your computer To remove a USB storage deviceConnecting Headphone and Mic Connecting 2-channel Speakers Connecting microphone and speakersConnecting 6-channel Speakers Connecting 4-channel SpeakersConnecting 8-channel Speakers To set up multiple displays Connecting multiple external displaysSetting up multiple displays From the Start screen Launch the Desktop mode from the Start screenConnecting an Hdtv English To maintain the proper posture Proper posture when using your Desktop PCInsert the memory card into the card slot Using the memory card readerTo use the memory card Inserting an optical disc Using the optical driveRemoving an optical disc To insert an optical discAsus PK1100 keyboard Using the keyboard on selected models onlyAsus KB34211 modern wired keyboard Connecting via a DSL/cable modem Wired connectionSet up your DSL/cable modem To connect via a DSL/cable modemTo connect via a LAN Connecting via a local area network LANRight-click on your LAN and select Properties Configuring a dynamic IP/PPPoE network connectionSharing Center Click Obtain an IP address automatically and click OK To configure a static IP network connection Configuring a static IP network connectionWhen done, click OK Select Broadband PPPoE and click NextWi-Fi connection on selected models only To connect to a Wi-Fi network English Asus AI Suite Using AI SuiteTool menu Launching and configuring EPUTo launch EPU Click Tool EPU on the AI Suite II main menu barTo configure Probe Launching and configuring ProbeTo launch Probe Click Tool Probe II on the AI Suite II main menu barTo configure Sensor Recorder Launching and configuring Sensor RecorderTo launch Sensor Recorder Click Tool Sensor Recorder on the AI Suite II main menu barAsus Update Update menuMonitor menu Launching SensorMyLogo Changing the Bios boot logoSupport screen Settings screenSystem Information screen Asus Smart Cooling System optional Configuring the Uefi Bios modelsEnter the Bios Setup program English Resetting your PC Recovering your systemRecovering from a system image file Creating a USB recovery driveWhen the process is completed, click Finish Launch the Charm bar Removing everything and reinstalling WindowsTroubleshooting Troubleshooting? When using multiple monitors, only one monitor has display ? The picture on the Hdtv is distorted Display PowerAudio System Computer is too Update the Bios CPU fan has been Ensure that you are using aIf you know how to reinstall ReplacedAddress Asus contact information