Asus CM1855-US003S, CM1855US002S ? When using multiple monitors, only one monitor has display

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?No display on the monitor.

Check if the monitor is powered on.

Ensure that your monitor is properly connected to the video output port on your computer.

If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.

Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.

Check if your monitor is plugged to a power source properly.

Refer to the documentation that came with your monitor for more troubleshooting information.

?When using multiple monitors, only one monitor has display.

Ensure that the both monitors are powered on.

During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.

When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.

Check if the multiple displays settings are correct. Refer to section Connecting multiple external displays in Chapter 3 for details.

?My computer cannot detect my USB storage device.

The first time you connect your USB storage device to your computer,

Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.

Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.

?I want to restore or undo changes to my computer’s system settings without affecting my personal files or data.

The Windows® System Restore feature allows you to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos.

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Chapter 7: Troubleshooting

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Contents Asus Desktop PC E7669 Third Edition August Contents Chapter Connecting to the Internet Chapter Using the utilitiesChapter Troubleshooting Troubleshooting Asus contact informationAsus Recycling/Takeback Services Federal Communications Commission StatementIC Canadian Compliance Statement Canadian Department of Communications StatementRF Equipment Notices Safety information Conventions used in this guide Where to find more informationAsus websites Asus Local Technical Support Package contents Getting to know your computer WelcomeFront panel English Power connector. Plug the power cord to this connector Rear panelAir vents. These vents allow air ventilation Audio 2, 4, 6, or 8-channel configurationMicrophone port pink. This port connects to a microphone LAN port LED indications Activity/Link LED Speed LED Status DescriptionSetting up your computer Connecting an external monitorUsing the Asus Graphics Card on selected models only To connect an external monitor using the Asus Graphics CardConnecting a USB keyboard and a USB mouse Connecting the power cordTo turn your computer on Turning your computer onWait until the operating system loads automatically Starting for the first time To start for the first timeStart Screen Using the Windows UIWindows Apps Hotspots Hotspots on a running app Hotspots on the Start ScreenFrom the Start Screen From a running app screenWith Windows Apps Working with Windows Apps Launching appsCustomizing apps Resizing appsLaunching the All Apps screen Accessing the All Apps screenPinning an app on the Start Screen Charm bar Launching the Charm barInside the Charm bar Using Snap Snap featureTo use Snap Other keyboard shortcuts Putting your Desktop PC to sleep Turning your Desktop PC OFFTo turn your Desktop PC OFF Entering the Bios Setup Quickly enter the BiosConnecting a USB storage device To connect a USB storage deviceInsert the USB storage device to your computer To remove a USB storage deviceConnecting microphone and speakers Connecting Headphone and Mic Connecting 2-channel SpeakersConnecting 4-channel Speakers Connecting 6-channel SpeakersConnecting 8-channel Speakers Setting up multiple displays Connecting multiple external displaysTo set up multiple displays Launch the Desktop mode from the Start Screen From the Start ScreenConnecting an Hdtv English Proper posture when using your Desktop PC To maintain the proper postureTo use the memory card Using the memory card readerInsert the memory card into the card slot Using the optical drive Inserting an optical discRemoving an optical disc To insert an optical discAsus KB34211 modern wired keyboard Using the keyboard on selected models onlyAsus PK1100 keyboard Wired connection Connecting via a DSL/cable modemSet up your DSL/cable modem To connect via a DSL/cable modemConnecting via a local area network LAN To connect via a LANSharing Center Configuring a dynamic IP/PPPoE network connectionRight-click on your LAN and select Properties Click Obtain an IP address automatically and click OK Configuring a static IP network connection To configure a static IP network connectionWhen done, click OK Select Broadband PPPoE and click NextWi-Fi connection on selected models only To connect to a Wi-Fi network English Installing AI Suite Using AI SuiteTo install AI Suite Asus AI SuiteLaunching and configuring EPU Tool menuTo launch EPU Click Tool EPU on the AI Suite II main menu barLaunching and configuring Probe To configure ProbeTo launch Probe Click Tool Probe II on the AI Suite II main menu barLaunching and configuring Sensor Recorder To configure Sensor RecorderTo launch Sensor Recorder Click Tool Sensor Recorder on the AI Suite II main menu barUpdate menu Asus UpdateMonitor menu Launching SensorChanging the Bios boot logo MyLogoSystem Information screen Settings screenSupport screen Enter the Bios Setup program Configuring the Uefi Bios modelsAsus Smart Cooling System optional English Recovering your system Resetting your PCRecovering from a system image file Creating a USB recovery driveWhen the process is completed, click Finish Removing everything and reinstalling Windows Launch the Charm barTroubleshooting Click Applications tab? When using multiple monitors, only one monitor has display Picture on the Hdtv is distorted Right-click , then click Eject from the menuEnsure that the power cord is PowerDisplay Audio Use an anti-virus software to SystemSend the damaged hard disk Update the Bios Asus contact information Address