D-Link DCS-5300 manual Contacting Technical Support

Page 137

Contacting Technical Support

Technical Support

You can find software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link Technical Support through our website, or by phone.

Tech Support for customers within the United States:

D-Link Technical Support over the Telephone: (877) 453-5465

24 hours a day, seven days a week.

D-Link Technical Support over the Internet: http://support.dlink.com email:support@dlink.com

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone: (800) 361-5265

Monday to Friday 7:30am to 12:00am EST

D-Link Technical Support over the Internet: http://support.dlink.ca email:support@dlink.ca

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Contents Building Networks for People DCS-5300Contents Package Contents Motorized Pan and Tilt Operation IntroductionCCD Sensor Supports a Variety of ProtocolsInternal/External Microphone OutputSurveillance Software Connections Ethernet Cable ConnectorAttachment socket for the Camera Stand Bottom PanelArrows Home Auto-Patrol Auto-Pan Center Stop Infrared Remote ControlAttach the external power supply Hardware InstallationAttaching the Internet Camera to the Camera Stand Connect an Ethernet cableLaunching the Installation Wizard program Installation WizardInstallation Wizard Please wait while the Installation Wizard is installed Installation is now complete Click on the Link to Selected Devices button Setup Installation Wizard ScreenUpgrade Installation Wizard ScreenNetwork Settings Package InformationLocate the Firmware to Upgrade Reset to DefaultAbout ExitEnabling UPnPTM for Windows XP/Me Go to Start SettingsFollowing screen will appear Enabling UPnPTM for Windows XP/MePlease wait while Setup configures the components Click My Network Places Click DCS-5300-146 Network PlacesInstalling IP surveillance Software Installing IP surveillance Software Installing IP surveillance Software Installation is complete Testing the DCS-5300 Internet Camera Security Assign a Local IP Address for Your Camera Materials NeededGuide Using & Configuring the DCS-5300 with a NAT Router Access Your Router on Your Web Browser Router Set-Up and InstallationOpen Virtual Server Ports to Enable Remote Image Viewing Select Both under Protocol Type TCP and UDP Viewing Your Camera Using the DCS-5300 with an Internet browser Home Page Screen Using the DCS-5300 with an Internet browserClick Connection Type Connection Type and ConfigurationMedia Option Home Connections ScreenProtocol Option OptionsHome Configuration General Settings Configuration Advanced NetworkSmtp password FTP SettingsSMTPmail server Smtp account nameStreaming Settings Http SettingsImprove audio quality in low bandwidth Dynamic DNS Ddns Configuration Advanced Ddns & UPnPClick Apply to make changes effective UPnPAudio Settings Audio Source Color Size Configuration Advanced Audio/VideoVideo quality control Maximum frame rateFlip MirrorRecording settings for real-time motion images Recommendations for setting video for the best performanceConfiguration Advanced Image Setting Configuration Advanced Motion Detection Save SensitivityPercentage New Pan Speed Tilt Speed Configuration Advanced Camera ControlUsing the DCS-5300 with an Internet browser Configuration Tools Admin Click System Configuration Tools SystemTime Keep current dateManual AutomaticConfiguration Tools Applications Event operation Configuration Tools Applications Weekly scheduleTrigger action Sequential operationFTP put snapshots with Date and time suffix5300 Configuration Tools DefaultConfiguration Status Device Info Click Device Info Configuration Status LogConfiguration Help Record Snapshots to your FTP server with Motion Detection Record Snapshots to your FTP server with Motion Detection Secondary FTP passive 2nd FTP remote folderClick Applications Installing the IP surveillance Software Using IP surveillance SoftwareInstalling the IP surveillance software Using IP surveillance SoftwareUsing IP surveillance Software Using IP surveillance Software Click Finish Security for Launcher System Tray IconLock Launcher LauncherUser Interface Autorun at Startup ToolsMonitor PlaybackFeatures of the Monitor Tool Using IP surveillance Software Monitor ProgramTraditional Surveillance Features Special FeaturesMisc. functions Monitor Program Application Layout and FunctionalitiesChannel area Video areaLogging Monitor ProgramTheAdmin Privilege Camera ConfigurationsLayout of the Configuration Selected camera has been added to the selection list Alert and Recording Settings Enable motion detect Alert SettingsEnable digital input Recording Settings Record # secs. before eventChanging the Camera Order in the List Monitor Program Global Settings Record Diskspace Usage Settings Cycle Recording Directory Settings Snapshot directoryRecording directory Scheduler directoryDisplay Options Modulation ModeBackup Location Select Backup SettingsDirectory SizeConnection of the DCS-5300 Monitor Program Using the Monitor ProgramShow the video of a specified channel Video Removing video from a display window Layout Use to switch between cameras Input/Output Control Tools DI/DO Control ControlAlertMessage Miscellaneous Functions AboutQuit MinimizeVolume Control Configuration MenuCommon Control Functions Full ScreenStatus Bar Start the Scheduler Using IP surveillance Software SchedulingInvoke Scheduler Introduction SchedulingLayout and Functionalities Part Functionalities of Configuration ComponentsSchedule with Time Lines Primary ScheduleWeek Time-Line Marking/Unmarking the Recording Time on the Week Time-LineMarking/Unmarking the Recording Time on the Hour Time-Line Hour Time-LineSchedule with Time Picker Begin and End TimeMotion Detection Schedule in event modeApply and Erase Buttons Secondary Schedule Schedule in Continuous modeDigitalInput Schedule modesSchedule Scheme operations Features of Playback Using IP surveillance Software Playback ProgramLayout Playback Program LoggingDisplayArea Playback ProgramMainAreas Area Selection Indicator IndicatorsHistogramArea ControlAreaPull Bar SettingsSnapshot file location Database locationAVI file location Playback Program Normal Single Frame Mode Selector Tools Using ToolsHistogramArea Period Selector Location SelectorAlertAreaSelector Playback Method SelectorPlay Control Full RangePause/Resume PlayForward Fast Play and Slow PlayZoomOut DisplayAdjustment ToolZoom Full Screen Searching Range Adjustment ToolboxLock Window Full RangeSystem Control Toolbox Exit SettingsMinimize Schedule Video Recording with Motion Detection Click Scheduler 124 Appendix What is an Internet Camera?What algorithm is used to compress the digital image? Can I capture still images from the Internet Camera?Can the Internet Camera be setup as a PC-cam on a computer? Focus on the Internet Camera is bad, how can I correct it? Noisy images occur. How can I solve the problem?How to Ping Your IP Address Reset button Reset and RestoreConnector Definition for the Internet Camera ConnectorConnector 132 133 Configuration Advanced Audio/Video Adjusting the Cameras FocusRemote management Technical SpecificationsTechnical Specifications Technical Support Contacting Technical SupportTime Zone Table Time Zone Table USA only WarrantyWarranty USA only 142 Registration
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