Black Box VSW-DVI8x8 manual Troubleshooting Contacting Black Box, Shipping and Packaging

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Chapter 5: Troubleshooting

6.0Troubleshooting

6.1Contacting Black Box

If you determine that your Matrix Switch is malfunctioning, do not attempt to alter or repair the unit. It contains no user- serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

the nature and duration of the problem

when the problem occurs

the components involved in the problem

any particular application that, when used, appears to create the problem or make it worse

6.2 Shipping and Packaging

If you need to transport or ship your Matrix Switch:

Package it carefully. We recommend that you use the original container.

If you are returning the unit, make sure you include everything you received with it.

Before you ship for return or repair, contact Black Box to get a Return Authorization (RA) number.

AVSW-DVI8x8

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Contents 8x8 DVI-D Matrix Switches FCC and Industry Canada Statements NOM Statement Trademarks Used in this Manual TrademarksTable of Contents Specifications Specifications Specifications VideoSpecifications Audio AVSW-DVI8X8 only Specifications Physical Specifications ControlSafety SafetyIntroduction About the 8X8 DVI-D Matrix Switch IntroductionWhat‘s Included Front and Rear Views Front of the Matrix SwitchInstallation InstallationDVI-D dual-ink port Pinning for the DVI-D dual-link port Connecting using Input and Output TerminalsRS-232 DB9 connector Pinning for the RS-232 connector Example of Connection Balanced Input Connecting and Setting up Audio AVSW-DVI8X8 onlyOperation and Control Operation and Control RS-232, LAN, and Third-Party ControlFront Control/Operation Need a password to unlock it Press the button for switching mode AV. The LCD displays B Entering a Sequence of Commands on the Front Control PanelRemote Control Operation Operation of the Application Software Operating the Unit through the RS-232 Connection Operating the Matrix Switch through an RS-232 ConnectionTroubleshooting Troubleshooting Contacting Black BoxShipping and Packaging Blackbox.com AVSW-DVI8x8 AVSW-DVI8x8, rev