Chapter 07
Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Center
Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.
If the screen remains blank, check the PC system, video controller and cable.
Testing the Product
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1 | Power off both the PC and product. | ||||
2 | Disconnect all the cables from the product. | ||||
3 | Power on the product. | ||||
4 | The following message indicates that the product is functioning properly. | ||||
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Checking the Resolution and Frequency
In a mode that exceeds the supported resolution (refer to supported resolutions), the following message will appear briefly.
――The displayed resolution may vary depending on the product or PC system settings.
1920 X 1080 60Hz
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