Samsung S27B970D Checking the Resolution and Frequency, Check the following Testing the Product

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Chapter. 11

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to “Preset Timing Modes”), the message Not Optimum Mode will appear repeatedly.

Check the following.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1.Power off both the PC and product.

2.Disconnect the cables from the product.

3.Power on the product.

4.If the message "Check Signal Cable" appears, the product is working normally.

NOTE

If the screen remains blank, check the PC system, video controller and cable.

Installation issue (PC mode)

Troubleshooting	Solutions

The screen keeps	Check that the cables are properly connected between the
switching on and off.	product and PC and that the connectors are firmly locked.
Screen issue

Troubleshooting	Solutions

The power LED is off.	Make sure that the power cable is connected.
The screen will not
switch on.
The message "Check	Check that the cable is properly connected to the product.
Signal Cable" appears.	Check that the device connected to the product is powered on.

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Contents S27B970D Table of Contents Connecting and Using a Source Device Specifications Before Using the Product CopyrightSymbols Securing the Installation SpaceSafety Precautions Precautions for storageCleaning Electricity and SafetyInstallation and Safety Operation and Safety GAS Before Using the Product Correct posture to use the product Use the product in the correct posture as followsChecking the Contents PreparationChecking the Components ComponentsItems sold separately Parts Front ButtonsRear View This port can connect to a PC onlyAdjusting the Product Tilt Side ViewAdjusting the Product Height Using NCE Natural Color Expert What is Monitor Calibration?Compatible Types of Calibrators What is NCE Natural Color Expert? NCE Program Installation/UninstallationStarting NCE Natural Color Expert Features of the NCE ProgramConnecting the Calibrator Layout and Menu Items on the NCE Home ScreenProfile List Layout and Menu Items on the Preference ScreenLayout and Menu Items on the Uniformity Screen Layout and Menu Items on the Edit ScreenLayout and Menu Items on the Calibration Screen Layout and Menu Items on the New Profile ScreenNew Profile Advanced Preparing for Calibration Completing CalibrationUsing MHL Using MHLMHL Mobile High-Definition Link When the mobile device is in power-saving mode Disabling MHLConnecting the Power Connecting and Using a Source DeviceChecklist before Connecting to Source Devices Pre-connection CheckpointsConnection Using an HDMI-DVI Cable Connecting and Using a PCConnecting to a PC Connection Using an Hdmi Cable Digital TypeConnection using a Dual-link DVI cable digital type Connection Using the DP CableDriver Installation Connecting the Product to a PC as a USB HUBSetting Optimum Resolution Changing the Resolution Using a PCChanging the Resolution on Windows Vista Connecting to a Video Device Connection Using an Hdmi CableConfiguring Brightness Screen SetupChanging the Dynamic Contrast Setting Dynamic ContrastContrast Configuring ContrastConfiguring Sharpness SharpnessResponse Time Configuring Response TimeConfiguring Hdmi Black Level Hdmi Black LevelConfiguring the Tint Settings Color ModeConfiguring Color Mode Red Configuring RedConfiguring Green GreenBlue Configuring BlueConfiguring Color Temp Color TempConfiguring Gamma GammaConfiguring Image Size Resizing or Relocating the ScreenImage Size Configuring H-Position Configuring V-PositionPosition Configuring Menu H-Position Configuring Menu V-Position Menu H-Position Menu V-PositionConfiguring Menu Transparency Setup and ResetConfiguring Eco Saving Eco SavingConfiguring PC/AV Mode PC/AV ModeConfiguring Language LanguageAuto Source Configuring Auto SourceConfiguring Display Time Display TimeConfiguring Off Timer On/Off Off Timer On/OffConfiguring Key Repeat Time Key Repeat TimeConfiguring Off Timer Setting Off Timer SettingReset Restoring the default settings ResetConfiguring Color Mode in the Initial Screen Information Menu and OthersViewing information Information Screen Initial Screen Installation issue PC mode Checking the Resolution and FrequencyCheck the following Testing the Product Screen issueAudio issues Source device issueOther issues Question Answer How do I set power Specifications GeneralPowerSaver Preset Timing ModesHorizontal Vertical Clock frequency Appendix Contact Samsung WorldwideEurope CIS Responsibility for the Pay Service Cost to Customers Product damage caused by customer’s faultNot a product defect Correct Disposal OthersTerminology Index