Samsung S27B970D user manual Audio issues, Source device issue, Other issues

Troubleshooting Guide

Troubleshooting	Solutions
The message "Not	This message appears when the signal from the graphics card
Optimum Mode. "	exceeds the maximum resolution or frequency for the product.
appears on the screen.	Set the maximum resolution and frequency according to the
	product specifications referring to the Standard Signal Mode
	Table.
The images on the	Check the cable connection to the product
screen look distorted.
The screen is not clear.	Remove components (video cable, etc.) and try again.
The screen is blurry.	Set the resolution and frequency to the recommended level.
The screen appears	Check that the resolution and frequency of the PC and
unstable and shaky.	graphics card are set within a range compatible with the
There are shadows or	product. Then, change the screen settings if required by
	referring to the additional information on the product menu.
ghost images left on the
screen.
The screen is too bright.	Adjust the Brightness setting.
The screen is too dark.
Screen color is	Adjust the COLOR settings.
inconsistent.
The colors on the screen	Adjust the COLOR settings.
have a shadow and are
distorted.
White does not really	Adjust the COLOR settings.
look white.
There is no image on the	The product is operating in power-saving mode.
screen and the power	Press any key on the keyboard or move the mouse to return
LED blinks every 0.5 to 1
second.	to normal operating mode.

Audio issues

Troubleshooting	Solutions
There is no sound.	Adjust the product volume.
	Check that the source device connected to the product is
	powered on.
The volume is too low.	Adjust the volume.

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

Source device issue

Troubleshooting Solutions

A beeping sound is heard	Have your PC serviced if it makes a beeping sound when
continuously when my	booting.
PC is booting.
Other issues
Troubleshooting	Solutions
The stand generates	The upper part of the stand may become slightly hot at room
heat. Why is that? Does	temperature. This occurs as the heat inside the stand releases
this mean that the	naturally. The intensity of heat you feel can vary depending on
product is defective?	whether the room is sealed or depending on the surrounding
	temperature. This does not indicate a defect. You can use the
	product without worry.
	It is recommended to use the product in a location that offers
	good ventilation at the back of the monitor stand.

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