Samsung SLM2875FD, SLM2875FW, SL-M2875FW manual M2675/M2676/M2875/M2876 series

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Clearing paper jams

M2675/M2676/M2875/M2876 series

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4. Troubleshooting 100

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Contents User’s Guide Basic Appendix Introduction Environmentally friendly Key benefitsWide range of functionality and application support Included, Blank Not available Features by modelsEasy Eco Driver Easy Capture Manager Fax Samsung Network PC SyncThru Admin Web ServiceFeatures by models AirPrint Network Interface 802.11b/g/n wireless LAN aGoogle Cloud Print Delay Send Features M267x series M287x series Fax Multi SendPriority Send Forwart to FaxMachine does not print Useful to knowGeneral icons About this user’s guideConventions ChapterOperating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview AccessoriesFront view Rear view M267xN/M287xND Control panel overviewM267xF/M267xFN/M287xFD/M267xFH/M287xFW M267xHN/M287xHN Print Screen Status LEDTurning on the machine Installing the driver locally Collection Program optional. Then, click Next Accessories RunWindows Search and click Samsung Printer Experience From the Windows 8 Start Screen3Click Programs and Features Reinstalling the driverMenu Overview and Basic Setup Machine’s functions Accessing the menuMenu overview Darkness Rcv. Forward Sending 71, Receiving setup onChange Default Machine Setup Toner Save Copy Setup System Setup Print Setup eSystem Timeout Ringer See Print menu onNetwork TCP/IP IPv4a Network Conf.a Clear SettingaUPnPSSDP SetIPMachine’s basic settings Press Stop/Clear button to return to ready mode Tray overview To change the size, you need to adjust the paper guidesMedia and tray Paper type available for duplex printing Power voltage Available paperLoading paper in the tray Loading in manual feeder Tips on using the manual feederMedia and tray Printing on special media Manager select Switch to advanced mode Device SettingsPrinting the special media Face up Types Tray Manual feeder Plain Thick ThickerEnvelope Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and typePreparing originals Using the output supportLoading originals On the scanner glassDocument input tray Document feederAdjust the document feeder width guides to the paper size Select your machine from the Select Printer list Basic printingPrinting Canceling a print job Opening printing preferences Using a favorite settingClick Properties or Preferences To save a Favorites item, follow these stepsEco printing Setting Eco mode on the control panelAvailable depending on the model Printing Preferences windowOff Set the Eco mode off On Set the Eco mode on Setting Eco mode on the driverBasic printing Press Start Basic copyingBasic copy Original Changing the settings for each copyDarkness ID card copying Reduced or enlarged copyPlace Front Side and Press Start appears on the display Press ID Copy on the control panelBasic copying Basic scanning Switch to advanced mode Scan to PC SettingsBasic Scanning Select the option you want and press OK Scanning beginsSending a fax Basic faxingPreparing to fax Sending a fax manually Sending a fax to multiple destinationsReceiving a fax ResolutionAdjusting the document settings Darkness Maintenance Ordering supplies and accessories Imaging Unit Available suppliesType Model Average yield a Part name Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the toner cartridge M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Manager Switch to advanced mode Device Settings Setting the toner low alertCleaning the outside Cleaning the machineCleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the machine Cleaning the scan unit Scanner lid Scanner glass Document feeder glass White bar Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Original paper jam in front of scanner Clearing original document jamsOriginal paper jam inside of scanner Original paper jam in exit area of scanner Tray Clearing paper jamsManual tray Inside the machine M2670/M2870 series M2675/M2676/M2875/M2876 series Exit area Duplex unit area Clearing paper jams Color of the LED indicates the machines current status Understanding the status LEDStatus Description Off WirelessMachine is in power save mode Status Description PowerEco mode is on seeEco printing on Off Eco mode is offPaper Jam-related messages Understanding display messagesToner-related messages Replacing the toner cartridge on Message Meaning Suggested solutions Replace new cartImaging unit-related messages Message Meaning Suggested solutions InstallInvalid Prepare NewNetwork-related messages Tray-related messagesMisc. messages Appendix General specifications SpecificationsSpecifications Legal Print media specificationsUS Folio Plain paper OficioEnvelope Envelope DL Monarch Envelope NoEnvelope C5 Envelope C6Postcard Bond paper Refer to the Plain Card stockMinimum size custom Maximum size customFree HDD space Windows XP Operating system Requirement recommendedWindows Server Windows VistaOperating system Requirements Recommended MacFree HDD space Mac OS XItems Requirements Operating system LinuxUnix Network environment Items Specifications Network interfaceItems Requirements Free HDD space Up to 100 MB Network operating systemWireless security Items Specifications Network protocolsRegulatory information Laser safety statementOzone safety Recycling Power saverCorrect disposal of batteries in this product Applicable in countries with separate collection systemsUnited States of America only FCC information to the user United States of America Canadian radio interference regulationsFederal Communications Commission FCC Germany only FCC Statement for Wireless LAN useTurkey only Russia only Thailand only Canada onlyFax Branding Ringer Equivalence Number Contact the people from you purchased the machine You should also know thatReplacing the Fitted Plug for UK Only Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow EarthEEA/EFTA countries No limitations at this time EC CertificationEU countries Israel only Regulatory compliance statements Wireless guidanceRegulatory information China only REV CopyrightAdvanced Advanced 138 Software Installation Type and click Continue Installation for MacClick Continue Or Print & Fax Reinstallation for MacInstalling the Unified Linux Driver Installation for LinuxReinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP addressNetwork manager before proceeding IPv4 configuration using SetIP MacPreferences or Administrator IPv4 configuration using SetIP LinuxSet IP Address button ClickSoftware to Install window Installing driver over the networkRead and accept The software End User License Agreement From Charms, select Settings Change PC settings Devices Silent installation ModeClick Add a device Address onCommand- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Linux Install the Linux driver and add network printerContinue Click IP and select HP Jetdirect Socket in ProtocolAdd a network printer Installing the Unix printer driver packageUnpack the Unix printer driver package Go to the unpacked directorySetting up the printer Uninstalling the printer driver packageFollowing procedures Accept printername Enable printernameInstalling driver over the network DHCPv6 address configuration IPv6 configurationActivating IPv6 From the control panelSelect Menu Network TCP/IP IPv6 DHCPv6 Config on From the SyncThru Web ServiceID admin Password sec00000 SettingsIPv6 address configuration Wireless network name and network password Wireless network setupUnderstanding your network type Getting startedIntroducing wireless set up methods From the machine’s control panel With Access PointSee Setting the Wi-Fi Direct for mobile printing on Network Wireless OK WPS Setting Using the WPS buttonItems to prepare Choosing your typeMachines with a display screen Re-connecting to a networkUsing the menu button Canceling the connection processDisconnecting from a network Setup using Windows Access point via USB cableRead and accept The software End User License Agreement Operation Mode Select Infrastructure Select the components to be installed Access point without a USB cable recommendedScreen. Then, click Next If below screen appears, press Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hocFor the Static method For the Dhcp methodWireless Network Setting Complete window appears. Click Next Setup using MacIf the screen does not appear, go to step Continue NextCable between the computer and machine. Click Next Wireless Network Setting Complete window appears. Click NextClick Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Operation Mode Select ad hoc Using a network cable Printing a network configuration reportMachine when configuring the wireless network QuitConfiguring the machine’s wireless network IP setting using SetIP Program WindowsUsing SyncThru Web Service Click Wireless WizardTurning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi DirectClick Wireless Custom You can also turn the Wi-Fi network on/offEnable Wi-Fi Direct Setting up the mobile deviceEnable or disable Wi-Fi Direct and set other options Troubleshooting for wireless network Problems during setup or driver installationFor Windows 7/8, select Control Panel Devices and Printers How to compareClick Configure Port... button Other problems Wireless network setup Supported Mobile OS Samsung MobilePrintSupported devices Android OS 2.1 or higher IOS 4.0 or higherYou can enable the IPP protocol or mDNS protocol Setting up AirPrintAirPrint Printing via AirPrintAirPrint Registering your Google account to the printer Google Cloud PrintClick Register Confirmation pop-up window appearsClick Finish printer registration Printing with Google Cloud PrintClick Manage your printers Tap Click here to PrintClick the Print button Select Print with Google Cloud PrintUseful Setting Menus Before you begin reading a chapter Short Edge Duplexa Long Edge Copies Print menuPortrait Orientation Landscape Description Emulation Sets the emulation type and option Copy menu Copy featureOriginal Size 2Sided Duplexa 2Sided RotatedOff Prints output sorted into stacks of individual pages Copy Setup Fax menu Fax FeatureSend Forward/ Rcv ForwardTo change the menu options Sending setupDial Mode Duplex Printa Receiving setupMachine setup System setupJob Timeout System TimeoutSound / Volume Paper setupNetwork Conf ReportSelect off, low, middle, and high level Maintenance Press Menu Network on the control panel Network setupProtocol Mgr Clear SettingSpecial Features Altitude adjustment Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or charactersO m n o Using speed dial numbers Setting up the fax address bookRegistering a speed dial number Editing speed dial numbersRegistering a group dial number Editing group dial numbersSearching address book for an entry Fax Address Book New & Edit Group Dial onPrinting address book Changing the default print settings Printing featuresSetting your machine as a default machine Change the settings on each tab Click OKPrinting to a file PRN Using advanced print featuresPoster Printing Understanding special printer featuresBooklet Printingab Double-sided Printingb Printing b Double-sidedDouble-sided Printing Manual a Paper OptionsOverlay a Editing a watermarkDeleting a When a confirming message window appears, click Yes Using a page overlayList box Printing Preferences window, click the Advanced tabUsing Direct Printing Utility What is Direct Printing Utility?Printing From the Start menu select Programs or All ProgramsChanging printer settings Using the right-click menuSelect the machine to use Customize the machine settings Printing a documentPrinting on both sides of the paper Printing multiple pages on one sheetLinux printing Using helpPrinting from applications Open the Unified Driver Configurator Configuring Printer PropertiesPrinting files Lp -d printer name -o option file nameProceeding the print job Changing the machine settingsUnix printing Press OK to start the print jobImage tab Basic scanning method Scan featuresSetting the scan settings in the computer Scanning from network connected machine Select Scan to PC Settings menuScanning to WSD Installing a WSD Printer DriverSettings Select Scan Scan to WSD on the control panel Scanning using the WSD featureScanning from image editing program Scanning using the WIA driver Mac scanning Scanning from USB connected machineStart Applications and click Image Capture Click Devices Browse Devices on Menu barLinux scanning ScanningSelect the scanner on the list Click PropertiesDocument is scanned and the image preview appears Editing an image with Image ManagerPreview Pane To edit your scanned imageAutomatic redialing Fax featuresRedialing the fax number Confirming a transmissionClick Send Sending a fax in the computerSelect Samsung Network PC Fax from the Print window Enter the job name and the time Delaying a fax transmissionAdding documents to a reserved fax Forwarding a sent fax to another destination Canceling a reserved fax jobSending a priority fax Forwarding a received fax Receiving in Answering Machine/Fax mode Receiving manually in Tel modePress OK Press Stop/Clear to return to ready mode Changing the receive modesReceiving faxes with an extension telephone Receiving faxes using Drpd modePress OK when Drpd appears and start over from step Menu Fax Feature Secure Receive on the control panel Receiving in secure receiving modePrinting received faxes Printing faxes on both sides of the paperPrinting sent fax report automatically Receiving faxes in memoryUseful Management Tools From the Start menu, select Programs or All Programs Accessing management toolsFor Windows 8, from the Charms, select Search Apps Find Samsung PrintersEasy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to useLogging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overviewMaintenance tab Settings tabMail notification setup Security tabSetting the system administrator’s information Using Samsung Easy Document Creator To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs ApplicationDevice Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows onlyMachine status Samsung Printer Status overviewIcon Mean Description Toner LevelOrder Supplies Using Samsung Printer StatusUser’s Guide ClosePrinter Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Basic printingOpening more settings Cancelling a print jobClick More settings Click the Print button to start the print jobPaper settings Eco settingsLayout settings BasicScanning from Windows Scanning from Samsung Printer ExperienceJob Accounting This option allows you to print with the given permissionClick Scan and save the image Icon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Printer control buttons are, as follows Classes tabSwitches to Ports configuration Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Print Printing problemsPrint job is extremely Machine selects printSlow Half the page is blank Machine prints, butPages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not goodPrinters Not displayed when youPaper Printing quality problemsCondition Suggested solutions Light or faded print Toner specks ConditionDropouts White SpotsToner smear Condition Suggested solutions Vertical linesBlack or color background Characters or pictures Background scatterCurl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Computer screen Condition Suggested solutions Message appears on yourFaxing problems You sent Machine dials a number Common Windows problems Operating system problemsCommon Mac problems Common Linux problems Machine does not scan Condition Suggested solutions Machine does not appearOn the scanners list Cote D’ Ivoire Country/Region Customer Care Center WebSiteCyprus Hong Kong Nicaragua Russia 802.11 Access pointAppleTalk 802.11b/g/nCoverage DefaultCollation Control PanelDuty Cycle DuplexDot Matrix Printer Emulation EtherTalkEthernet Fuser UnitGrayscale GatewayHalftone Mass storage device HDDIPM ITU-T No chartModem MAC addressOriginals NetWarePrinter Driver PostScriptPrint Media PRN fileToner Cartridge Subnet MaskWatermark UNC PathWPA-PSK Index LCD display Driver reinstallation for USB cable connectedUp printing Unix Using help Watermark
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