Samsung SL-M2875FW, SLM2875FW, SLM2875FD manual Troubleshooting

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6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	143
• Power and cable connecting problems		144
•	Printing problems	145
•	Printing quality problems	149
•	Copying problems	157
•	Scanning problems	158
•	Faxing problems	160
•	Operating system problems	162

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Contents User’s Guide Basic Appendix Introduction Key benefits Environmentally friendlyWide range of functionality and application support Features by models Included, Blank Not availableSyncThru Admin Web Service Easy Eco Driver Easy Capture Manager Fax Samsung Network PCFeatures by models Google Cloud Print Network Interface 802.11b/g/n wireless LAN aAirPrint Features M267x series M287x series Fax Multi Send Delay SendPriority Send Forwart to FaxUseful to know Machine does not printAbout this user’s guide General iconsConventions ChapterImportant safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overviewFront view Rear view Control panel overview M267xN/M287xNDM267xF/M267xFN/M287xFD/M267xFH/M287xFW M267xHN/M287xHN Status LED Print ScreenTurning on the machine Installing the driver locally Windows Accessories RunCollection Program optional. Then, click Next From the Windows 8 Start Screen Search and click Samsung Printer ExperienceReinstalling the driver 3Click Programs and FeaturesMenu Overview and Basic Setup Menu overview Accessing the menuMachine’s functions 71, Receiving setup on Darkness Rcv. Forward SendingCopy Setup System Setup Print Setup e Change Default Machine Setup Toner SaveSystem Timeout Ringer See Print menu onNetwork Conf.a Clear Settinga Network TCP/IP IPv4aUPnPSSDP SetIPMachine’s basic settings Press Stop/Clear button to return to ready mode Media and tray To change the size, you need to adjust the paper guidesTray overview Power voltage Available paper Paper type available for duplex printingLoading paper in the tray Tips on using the manual feeder Loading in manual feederMedia and tray Manager select Switch to advanced mode Device Settings Printing on special mediaPrinting the special media Face up Types Tray Manual feeder Plain Thick ThickerEnvelope Transparency Labels Card stock/ Custom-sized paper Setting the paper size and type Preprinted paperUsing the output support Preparing originalsOn the scanner glass Loading originalsDocument feeder Document input trayAdjust the document feeder width guides to the paper size Printing Basic printingSelect your machine from the Select Printer list Canceling a print job Using a favorite setting Opening printing preferencesClick Properties or Preferences To save a Favorites item, follow these stepsSetting Eco mode on the control panel Eco printingAvailable depending on the model Printing Preferences windowSetting Eco mode on the driver Off Set the Eco mode off On Set the Eco mode onBasic printing Basic copy Basic copyingPress Start Darkness Changing the settings for each copyOriginal Reduced or enlarged copy ID card copyingPress ID Copy on the control panel Place Front Side and Press Start appears on the displayBasic copying Switch to advanced mode Scan to PC Settings Basic scanningBasic Scanning Select the option you want and press OK Scanning beginsPreparing to fax Basic faxingSending a fax Sending a fax to multiple destinations Sending a fax manuallyAdjusting the document settings ResolutionReceiving a fax Darkness Maintenance Ordering supplies and accessories Type Model Average yield a Part name Available suppliesImaging Unit Available maintenance parts Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the toner cartridge M2670/M2870 series M2675/M2676/M2875/M2876 series Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Manager Switch to advanced mode Device SettingsCleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the pickup roller Cleaning the machine Cleaning the scan unit Scanner lid Scanner glass Document feeder glass White bar Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scannerOriginal paper jam inside of scanner Original paper jam in exit area of scanner Clearing paper jams TrayManual tray Inside the machine M2670/M2870 series M2675/M2676/M2875/M2876 series Exit area Duplex unit area Clearing paper jams Understanding the status LED Color of the LED indicates the machines current statusWireless Status Description OffStatus Description Power Machine is in power save modeEco mode is on seeEco printing on Off Eco mode is offUnderstanding display messages Paper Jam-related messagesToner-related messages Message Meaning Suggested solutions Replace new cart Replacing the toner cartridge onMessage Meaning Suggested solutions Install Imaging unit-related messagesInvalid Prepare NewMisc. messages Tray-related messagesNetwork-related messages Appendix Specifications General specificationsSpecifications Print media specifications LegalUS Folio Plain paper OficioMonarch Envelope No Envelope Envelope DLEnvelope C5 Envelope C6Card stock Postcard Bond paper Refer to the PlainMinimum size custom Maximum size customOperating system Requirement recommended Free HDD space Windows XPWindows Server Windows VistaMac Operating system Requirements RecommendedFree HDD space Mac OS XUnix LinuxItems Requirements Operating system Items Specifications Network interface Network environmentItems Requirements Free HDD space Up to 100 MB Network operating systemItems Specifications Network protocols Wireless securityOzone safety Laser safety statementRegulatory information Power saver RecyclingUnited States of America only Applicable in countries with separate collection systemsCorrect disposal of batteries in this product FCC information to the user Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America FCC Statement for Wireless LAN use Germany onlyTurkey only Russia only Thailand only Canada onlyFax Branding Ringer Equivalence Number Replacing the Fitted Plug for UK Only You should also know thatContact the people from you purchased the machine Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow EarthEU countries EC CertificationEEA/EFTA countries No limitations at this time Wireless guidance Israel only Regulatory compliance statementsRegulatory information China only Copyright REVAdvanced Advanced 138 Software Installation Click Continue Installation for MacType and click Continue Reinstallation for Mac Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP addressIPv4 configuration using SetIP Mac Network manager before proceedingIPv4 configuration using SetIP Linux Preferences or AdministratorSet IP Address button ClickInstalling driver over the network Software to Install windowRead and accept The software End User License Agreement Silent installation Mode From Charms, select Settings Change PC settings DevicesClick Add a device Address onCommand- line Definition Description Opens Printers and Faxes MacPrinters and Faxes folder Install the Linux driver and add network printer LinuxContinue Click IP and select HP Jetdirect Socket in ProtocolInstalling the Unix printer driver package Add a network printerUnpack the Unix printer driver package Go to the unpacked directoryUninstalling the printer driver package Setting up the printerFollowing procedures Accept printername Enable printernameInstalling driver over the network IPv6 configuration DHCPv6 address configurationActivating IPv6 From the control panelFrom the SyncThru Web Service Select Menu Network TCP/IP IPv6 DHCPv6 Config onID admin Password sec00000 SettingsIPv6 address configuration Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting startedIntroducing wireless set up methods With Access Point From the machine’s control panelSee Setting the Wi-Fi Direct for mobile printing on Using the WPS button Network Wireless OK WPS SettingItems to prepare Choosing your typeRe-connecting to a network Machines with a display screenDisconnecting from a network Canceling the connection processUsing the menu button Access point via USB cable Setup using WindowsRead and accept The software End User License Agreement Operation Mode Select Infrastructure Access point without a USB cable recommended Select the components to be installedScreen. Then, click Next If below screen appears, press Ad hoc via USB cable Operation Mode Select ad hoc Creating the ad hoc network in WindowsFor the Dhcp method For the Static methodSetup using Mac Wireless Network Setting Complete window appears. Click NextContinue Next If the screen does not appear, go to stepWireless Network Setting Complete window appears. Click Next Cable between the computer and machine. Click NextClick Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Operation Mode Select ad hoc Printing a network configuration report Using a network cableMachine when configuring the wireless network QuitIP setting using SetIP Program Windows Configuring the machine’s wireless networkUsing SyncThru Web Service Click Wireless WizardTurning the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/offEnable or disable Wi-Fi Direct and set other options Setting up the mobile deviceEnable Wi-Fi Direct Problems during setup or driver installation Troubleshooting for wireless networkClick Configure Port... button How to compareFor Windows 7/8, select Control Panel Devices and Printers Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Android OS 2.1 or higher IOS 4.0 or higherSetting up AirPrint You can enable the IPP protocol or mDNS protocolAirPrint Printing via AirPrintAirPrint Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appearsPrinting with Google Cloud Print Click Finish printer registrationClick Manage your printers Tap Click here to PrintSelect Print with Google Cloud Print Click the Print buttonUseful Setting Menus Before you begin reading a chapter Portrait Orientation Landscape Description Print menuShort Edge Duplexa Long Edge Copies Emulation Sets the emulation type and option Copy feature Copy menuOriginal Size 2Sided Duplexa 2Sided RotatedOff Prints output sorted into stacks of individual pages Copy Setup Fax Feature Fax menuSend Forward/ Rcv ForwardDial Mode Sending setupTo change the menu options Receiving setup Duplex PrintaSystem setup Machine setupSystem Timeout Job TimeoutPaper setup Sound / VolumeSelect off, low, middle, and high level ReportNetwork Conf Maintenance Network setup Press Menu Network on the control panelClear Setting Protocol MgrSpecial Features Altitude adjustment Entering various characters Keypad letters and numbersEntering alphanumeric characters Key Assigned numbers, letters, or charactersO m n o Setting up the fax address book Using speed dial numbersRegistering a speed dial number Editing speed dial numbersEditing group dial numbers Registering a group dial numberSearching address book for an entry Fax Address Book New & Edit Group Dial onPrinting address book Printing features Changing the default print settingsSetting your machine as a default machine Change the settings on each tab Click OKUsing advanced print features Printing to a file PRNUnderstanding special printer features Poster PrintingBooklet Printingab Double-sided Printingb Double-sided Printing bDouble-sided Printing Manual a Paper OptionsDeleting a Editing a watermarkOverlay a Using a page overlay When a confirming message window appears, click YesList box Printing Preferences window, click the Advanced tabWhat is Direct Printing Utility? Using Direct Printing UtilityPrinting From the Start menu select Programs or All ProgramsUsing the right-click menu Changing printer settingsSelect the machine to use Customize the machine settings Printing a documentPrinting multiple pages on one sheet Printing on both sides of the paperPrinting from applications Using helpLinux printing Configuring Printer Properties Open the Unified Driver ConfiguratorPrinting files Lp -d printer name -o option file nameChanging the machine settings Proceeding the print jobUnix printing Press OK to start the print jobImage tab Setting the scan settings in the computer Scan featuresBasic scanning method Select Scan to PC Settings menu Scanning from network connected machineSettings Installing a WSD Printer DriverScanning to WSD Scanning from image editing program Scanning using the WSD featureSelect Scan Scan to WSD on the control panel Scanning using the WIA driver Scanning from USB connected machine Mac scanningStart Applications and click Image Capture Click Devices Browse Devices on Menu barScanning Linux scanningSelect the scanner on the list Click PropertiesEditing an image with Image Manager Document is scanned and the image preview appearsPreview Pane To edit your scanned imageFax features Automatic redialingRedialing the fax number Confirming a transmissionSelect Samsung Network PC Fax from the Print window Sending a fax in the computerClick Send Adding documents to a reserved fax Delaying a fax transmissionEnter the job name and the time Sending a priority fax Canceling a reserved fax jobForwarding a sent fax to another destination Forwarding a received fax Receiving manually in Tel mode Receiving in Answering Machine/Fax modePress OK Press Stop/Clear to return to ready mode Changing the receive modesPress OK when Drpd appears and start over from step Receiving faxes using Drpd modeReceiving faxes with an extension telephone Receiving in secure receiving mode Menu Fax Feature Secure Receive on the control panelPrinting received faxes Printing faxes on both sides of the paperReceiving faxes in memory Printing sent fax report automaticallyUseful Management Tools Accessing management tools From the Start menu, select Programs or All ProgramsFor Windows 8, from the Charms, select Search Apps Find Samsung PrintersEasy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverUsing SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overviewSettings tab Maintenance tabMail notification setup Security tabSetting the system administrator’s information Using Samsung Easy Document Creator Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs ApplicationFax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows onlySamsung Printer Status overview Machine statusIcon Mean Description Toner LevelUsing Samsung Printer Status Order SuppliesUser’s Guide CloseUnderstanding the Samsung Printer Experience Using Samsung Printer ExperiencePrinter Basic printing Printing from WindowsCancelling a print job Opening more settingsClick More settings Click the Print button to start the print jobEco settings Paper settingsLayout settings BasicScanning from Samsung Printer Experience Scanning from WindowsJob Accounting This option allows you to print with the given permissionClick Scan and save the image Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Switches to Printers configuration Printers configurationPrinters tab Classes tab Printer control buttons are, as followsPorts configuration Switches to Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintMachine selects print Print job is extremelySlow Half the page is blank Machine prints, butCondition Possible cause Suggested solutions Pages print, but they areBlank Photos is not goodNot displayed when you PrintersCondition Suggested solutions Light or faded print Printing quality problemsPaper Condition Toner specksDropouts White SpotsBlack or color background Condition Suggested solutions Vertical linesToner smear Background scatter Characters or picturesCurl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Condition Suggested solutions Message appears on your Computer screenFaxing problems You sent Machine dials a number Operating system problems Common Windows problemsCommon Mac problems Common Linux problems On the scanners list Condition Suggested solutions Machine does not appearMachine does not scan Country/Region Customer Care Center WebSite Cote D’ IvoireCyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/nDefault CoverageCollation Control PanelDot Matrix Printer DuplexDuty Cycle EtherTalk EmulationEthernet Fuser UnitGateway GrayscaleHalftone Mass storage device HDDITU-T No chart IPMMAC address ModemNetWare OriginalsPostScript Printer DriverPrint Media PRN fileSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Index Driver reinstallation for USB cable connected LCD displayUp printing Unix Using help Watermark