Troubleshooting

Before you call for service, determine the symptoms and make a few simple checks as shown below.

TV set:

SYMPTOMS			POSSIBLE CAUSES
Power does not turn ON		•	Ensure whether the power plug is securely inserted into the
			receptacle.
There is no picture or sound		•	Ensure the LCD TV power is ON (Indicated by the green LED on the
			front of the unit)
		•	Reception other than those of broadcasting stations can be
			considered.
		•	Check for connection to wrong terminal or for wrong input mode.
		•	Ensure the communication cable is properly connected between the
			Video Source and the LCD TV.
There are spots on the screen		•	Check whether your AV equipments is affected by interference from
			automobiles, trains, high-voltage transmission lines, neon signs or
			other potential sources of interference.
Degraded colors or tints		•	Check whether all image adjustments have been properly adjusted.
Improper screen position or size		•	Check whether screen position and size have been properly adjusted.
The image appears distorted		•	Ensure the TV's aspect ratio is properly set.
The image is purple		•	Check the "Component" or "RGB" setting in the LCD TV and set it
			for the appropriate signal type.
The image appears too bright,	and	•	Check whether the contrast setting is too high.
there is a loss of definition in	the	•	The DVD player is set for a high-level output.
brightest areas of the image.		•	The video signal has not been terminated properly somewhere in the
			system.
The image appears too 'washed out', or		•	Check whether Brightness is set too high.
the darkest areas of the image appear		•	The DVD player may be set at too high a brightness level.
too bright.
If “xxx searching” appears, the image		•	Check the cable for disconnection.
or signal cannot be produced	by	•	Check for connection to proper terminal or for proper input mode.
display.
“Out of range” appears		•	Check whether the input signal is acceptable to the display.
Remote Control does not function		•	Check for incorrect battery orientation.
properly		•	Check for dead batteries
		•	Check for distance and angle from the display.
		•	Check whether remote control is properly being pointed at the
			display’s receiver.
		•	Check for any obstacle between the remote control and the display.
		•	Check that the remote sensor window is not under strong fluorescent
			lighting.
There is no picture or sound, just		•	Make sure the antenna cable is properly connected.
noise.		•	Consider whether TV signals are being properly received.
Picture is not clear.		•	Make sure the antenna cable is properly connected.
		•	Consider whether TV signals are being properly received.
No sound		•	Check whether you have selected “Mute” for Audio setting.
		•	Make sure the volume is not set to minimum.
		•	Make sure that headphones are not connected.
		•	Check cables for disconnection.
		•	Make sure that you have not deactivated internal speakers in Sound
			menu (see page 15).
No backlight		•	A Mains cut could have switched the TV LCD panel in security
			mode. Press ON/OFF switch to reset the set.

TROUBLESHOOTING

SYMPTOMS

POSSIBLE CAUSES