Troubleshooting
Problem |
| Solution |
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No picture, but a message is | • | Be sure to perform a channel scan before you watch the TV program. |
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displayed. | • | Check to see if antenna/cable is properly connected. |
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No picture | • | Check to make sure that Video Input is selected to “OPTION“. |
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| • | Check to see if this module is properly installed. Move them away from the |
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| monitor if necessary. |
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No sound | • | Check to see if monitor’s speaker cable is properly connected. |
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| • | Check to see if mute is activated. |
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| • | Check to see if volume is set at minimum. |
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| • | Check to make sure that Audio Input is selected to “OPTION“. |
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| • | Check monitor’s Internal/External speaker switch. |
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No sound from S/PDIF out | • | Check to see if optical cable is properly connected. |
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| • | Check to see if audio output format (PCM/DOLBY D) for “Sound” setting is |
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| suitable for your digital audio system. |
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| • Check to see if audio output format setting is not set to “Off”. |
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Not all channels are available after | • | Perform an Auto Scan to scan these missing channels. Once the tuner |
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No Closed Caption displayed | • | Make sure the channel you are watching carries closed caption information. |
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performing an Auto Scan |
| picks up the signal, all the transmission parameters will be stored in tuner’s |
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| memory automatically. |
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| • | Press the button on the Remote Control to check for closed caption data |
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| output. |
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IPTV does not work | • | Check to see if LAN cable is properly connected. |
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| • | Check to see if the network settings of both of this module and your system |
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| is correct. |
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Remote control does not work | • | Make sure the batteries are inserted properly. |
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| • Test the batteries for strength/life. |
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| • | Make sure to point the remote directly at the sensor on the monitor. |
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| • | Check if the remote is in Remote ID mode. |
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| • | The remote control may not function when in direct sunlight or when there is |
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| strong illumination on the remote sensor of the monitor. |
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USB Flash Drive is not recognized | • | Check to see if USB Flash Drive is properly connected. |
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| • | Check to see if USB Flash Drive meets the requirements. |
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| (See USB Flash Drive Requirements page |
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