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Troubleshooting
Troubleshooting
| Problem |
| Possible Solution |
1. | • The TV remote control does not work. | • | Check that the batteries are installed correctly. |
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| • | Check that the selected switch is set to “TV”. |
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| • | Be no further than 20 feet from the TV when using the remote control. |
2. | • The TV takes several seconds to respond | • Press ENTER after a channel number to avoid delays. | |
| to channel commands. | • | Use the three digit number, i.e 002 for channel 2. |
3. | • You cannot access a channel. | • Use number keys instead of CHANNEL up/down. | |
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| • Be sure the channel you want to view is in memory. | |
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| • | Check that the TV is turned to the correct input source for that |
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| channel, by pressing the INPUT button. |
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| • | Make sure the |
4. | • | • | This is part of normal TV operation. |
| change a function. |
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5. | • The TV cannot be programmed to turn on | • The TV may be locked. | |
| automatically. | • | The clock may not be set. |
6. | • There is no sound even when the volume is | • Check to see if the MUTE button is on. | |
| turned up. | • | The TV’s “Listen to:” setting may be set to SAP. |
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| • | Check that “TV Speakers” setting is On. |
7. | • You have forgotten your lock passcode. | • See Appendix A, Bypassing the | |
8. | • Connected devices do not work correctly | • Energy Mode has been set to Low. Change to Standard (page 39). | |
| when the TV is off. |
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9. | • PIP does not display a picture. | • | Make sure the |
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| • | Not all inputs can be displayed as a PIP (page 22). |
10. | • The sound does not match the screen | • | The TV’s “Listen to:” setting may be set to SAP. |
| picture. | • | If using stereo or A/V receiver speakers, check input selection on the |
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| stereo or A/V receiver. |
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| • If using stereo or A/V receiver, check that AUDIO is from MONITOR | |
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| OUT on TV’s back panel. |
11. | • There is a large black or gray rectangle on | • | TV closed captioning has been set to “text” mode, but no text |
| the screen. |
| information is being broadcast. Turn Off in the CAPTIONS menu |
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| (page 40). |
12. | • Picture is out of focus, or colors are not | • Adjust Convergence (page 53). | |
| aligned. | • Check the Sharpness settings (page 57). | |
13. | • You cannot see a picture when you play a | • If you connected your VCR with A/V cables, use the INPUT button to | |
| VCR tape. |
| select the Input source |
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| is connected to. |
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| • | Check your VCRs owner’s guide for further troubleshooting. |
14. | • There is no picture when using | • | Make sure device is set to Output DVI in Device Menu. |
| MonitorLink/DVI input with an HDTV | • | You may need to hook up to an analog input for initial setup. |
| receiver or DVD player. |
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15. | • No picture displays when using component | • Make sure device is set to output at 480p or 1080i via YPbPr or RGB | |
| inputs. |
| (check device output for compatibility). |
16. | • | • | Make sure that |
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| • | If |
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17. | • Cannot set adjustments to factory setting. | • | Follow the steps below to reset system defaults to factory settings: |
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| 1. Press the MENU button followed by number buttons 1,2,and 3 on |
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| the remote control. |
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| Result: The Reset System Default menu screen is activated. |
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| 2. Press the ENTER button on the remote control. |
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| Result: The settings reset to factory defaults. |
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| 3. Press HOME or MENU on the remote control to return to the HOME |
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| or MENU screen. |
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| IMPORTANT: This function is not recommended unless it is mandatory | |
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| to reset system defaults to factory settings. This operation CANNOT | |
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| be undone and all customs settings will be erased. |
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