Troubleshooting

	Problem		Possible Solution
1.	• The TV remote control does not work.	•	Check that the batteries are installed correctly.
		•	Check that the selected switch is set to “TV”.
		•	Be no further than 20 feet from the TV when using the remote control.
2.	• The TV takes several seconds to respond	• Press ENTER after a channel number to avoid delays.
	to channel commands.	•	Use the three digit number, i.e 002 for channel 2.
3.	• You cannot access a channel.	• Use number keys instead of CHANNEL up/down.
		• Be sure the channel you want to view is in memory.
		•	Check that the TV is turned to the correct input source for that
			channel, by pressing the INPUT button.
		•	Make sure the V-Chip setting is Off (page 47).
4.	• On-screen displays appear each time you	•	This is part of normal TV operation.
	change a function.
5.	• The TV cannot be programmed to turn on	• The TV may be locked.
	automatically.	•	The clock may not be set.
6.	• There is no sound even when the volume is	• Check to see if the MUTE button is on.
	turned up.	•	The TV’s “Listen to:” setting may be set to SAP.
		•	Check that “TV Speakers” setting is On.
7.	• You have forgotten your lock passcode.	• See Appendix A, Bypassing the V-Chip Lock (page 63).
8.	• Connected devices do not work correctly	• Energy Mode has been set to Low. Change to Standard (page 39).
	when the TV is off.
9.	• PIP does not display a picture.	•	Make sure the V-Chip setting is Off (page 47).
		•	Not all inputs can be displayed as a PIP (page 22).
10.	• The sound does not match the screen	•	The TV’s “Listen to:” setting may be set to SAP.
	picture.	•	If using stereo or A/V receiver speakers, check input selection on the
			stereo or A/V receiver.
		• If using stereo or A/V receiver, check that AUDIO is from MONITOR
			OUT on TV’s back panel.
11.	• There is a large black or gray rectangle on	•	TV closed captioning has been set to “text” mode, but no text
	the screen.		information is being broadcast. Turn Off in the CAPTIONS menu
			(page 40).
12.	• Picture is out of focus, or colors are not	• Adjust Convergence (page 53).
	aligned.	• Check the Sharpness settings (page 57).
13.	• You cannot see a picture when you play a	• If you connected your VCR with A/V cables, use the INPUT button to
	VCR tape.		select the Input source (INPUT-1, INPUT-2, or INPUT-3) that the VCR
			is connected to.
		•	Check your VCRs owner’s guide for further troubleshooting.
14.	• There is no picture when using	•	Make sure device is set to Output DVI in Device Menu.
	MonitorLink/DVI input with an HDTV	•	You may need to hook up to an analog input for initial setup.
	receiver or DVD player.
15.	• No picture displays when using component	• Make sure device is set to output at 480p or 1080i via YPbPr or RGB
	inputs.		(check device output for compatibility).
16.	• V-Chip is not working.	•	Make sure that V-Chip is On (page 47).
		•	If V-Chip Hours/Lock by Time is currently set to disable the
			V-Chip lock, the V-Chip will not block programming.
17.	• Cannot set adjustments to factory setting.	•	Follow the steps below to reset system defaults to factory settings:
			1. Press the MENU button followed by number buttons 1,2,and 3 on
			the remote control.
			Result: The Reset System Default menu screen is activated.
			2. Press the ENTER button on the remote control.
			Result: The settings reset to factory defaults.
			3. Press HOME or MENU on the remote control to return to the HOME
			or MENU screen.
		IMPORTANT: This function is not recommended unless it is mandatory
		to reset system defaults to factory settings. This operation CANNOT
		be undone and all customs settings will be erased.

Troubleshooting

Problem

Possible Solution